Quest 3 Screen Turned red on one Side

[TsukubaKobu]

Just brought a brand new Quest3 today and I open it、play VRChat just for about 1hour then the right eye side turnd like this。

How can I fix it？

 

[MetaQuestSupport]

Hey there, @TsukubaKobu, and thanks for bringing your device concerns to the community! We definitely want to make sure you're able to fully experience what the Quest 3 has in store, so we'd love to work with you to take a further look into your device's display. 

To help us get started, we'd like to gather a few more details down below:

• Upon opening your device, were there any noticeable issues? For example, hits or drops, liquids spilled near headset, etc.
• Is the display like this throughout the device when in the home environment or only when accessing VRChat?
• Has any prior troubleshooting been attempted?
  • If not, let's start with a hard reboot of the headset by holding the power button for 30 seconds. Next, complete a factory reset of the device with the steps here.

Once we're able to see how the device responds and gather those details, we'll continue working to make sure you're all set to get back up and running smoothly.

[SlushieDragon]

Having the same issue as well just popped up today, bought the quest 3 a few days ago.

[SlushieDragon]

Factory reset and the red lens still appeared during the setup process of the new headset, so its not vrchat causing the issue. bunch of red lines/stripes appearing.

[TsukubaKobu]

I have already get in touch with Meta support team and they will send me a new one asap.

[MetaQuestSupport]

Hey there! We'd like to get you over to PMs so that we can gather some sensitive information regarding your account to further assist. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We look forward to hearing back from you soon!

[MetaQuestSupport]

Hi there again! We just wanted to check to see if you still need help. Please don't hesitate to contact us with any questions or concerns.