cancel
Showing results for 
Search instead for 
Did you mean: 

Quest 3 controller pairs but not working at all

pontiacjeff468
Honored Guest

right quest 3 controller paired and tracking, but no inputs work. Controller moves around when viewed through headset. but if you pull the trigger, grip , thumbstick, a, b, or meta button. they don't work, or move like there even getting a signal when viewed through headset. Left hand is fine.  Charged every thing up, left batteries out over night, paired controllers through app. tried factory reset but cant continue since it wants me to press the meta button on the right controller and it wont do it

2 ACCEPTED SOLUTIONS

Accepted Solutions

Hey everyone! Losing access to the various input methods on your controllers can definitely make for a difficult experience, so we'd love to help out! If your controller isn't registering any proper inputs, be sure to double check for any status lights on the controller to make sure it's receiving power. If the controller is receiving power, we recommend trying out a controller factory reset, which is a bit different from a traditional headset factory reset. A controller factory reset resets the controller firmware itself.

To perform a factory reset on the Quest 3 controllers:

1. Use the correct button combination to start the factory reset process.

  • Right: Hold the A button and tap the Home (Meta logo) button 5 times.
  • Left: Hold the X button and tap the Menu button 5 times.

2. The LED will blink orange/white while the factory reset is being performed.

3. The LED will then change to light-blue during boot.

4. Controllers can be used again as normal once boot completes.

 

If you're stuck on the "pull tab from controller" screen after the reset, try waiting on the screen for 5 minutes. This should advance to the controller pairing screen where you should be able to finish pairing the controllers.

Hopefully that does the trick, but if not, feel free to reach out to us in a PM! We'd be more than happy to continue helping out there!

Please select our name to get to our profile page, or click here! Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

Hi, I ended up contacting Meta and getting a replacement controller under warranty. I did try the controller reset sequence but it obviously didn't work for me.

thanks 

Al

View solution in original post

44 REPLIES 44

MetaQuestSupport
Community Manager
Community Manager

Hey there @pontiacjeff468​! Oh no! Controller issues are no fun and can definitely put a damper on your gaming experience. No worries, we are here to help as best we can and get you back into the wonderful world of VR! Thank you for providing us with a detailed description of your issue as this was extremely helpful. We suggest completing another factory reset to be able to omit this troubleshooting step. Before attempting this step be sure to enable Cloud Backups beforehand, to assure your device's app data is saved. Once you've enabled cloud backup, please follow these steps to complete a factory reset:

  • Turn off your headset.
  • Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  • Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  • Use the volume buttons on your headset to highlight Yes and press the power button.

If you are still experiencing issues with your right controller after trying a factory reset, please reach out to us in a PM! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello, hello, @pontiacjeff468! We're reaching out to check in on that issue with your controller that you were reporting earlier. Do you still need assistance? If so, be sure to send us a PM right here and we'll be glad to continue from there!  

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I am facing the exact same issue. I tried what you suggested here and it is still not working. I just bought the Quest 3 headset 2 weeks ago. Please assist me to solve it. Thank you 

Hey everyone! Losing access to the various input methods on your controllers can definitely make for a difficult experience, so we'd love to help out! If your controller isn't registering any proper inputs, be sure to double check for any status lights on the controller to make sure it's receiving power. If the controller is receiving power, we recommend trying out a controller factory reset, which is a bit different from a traditional headset factory reset. A controller factory reset resets the controller firmware itself.

To perform a factory reset on the Quest 3 controllers:

1. Use the correct button combination to start the factory reset process.

  • Right: Hold the A button and tap the Home (Meta logo) button 5 times.
  • Left: Hold the X button and tap the Menu button 5 times.

2. The LED will blink orange/white while the factory reset is being performed.

3. The LED will then change to light-blue during boot.

4. Controllers can be used again as normal once boot completes.

 

If you're stuck on the "pull tab from controller" screen after the reset, try waiting on the screen for 5 minutes. This should advance to the controller pairing screen where you should be able to finish pairing the controllers.

Hopefully that does the trick, but if not, feel free to reach out to us in a PM! We'd be more than happy to continue helping out there!

Please select our name to get to our profile page, or click here! Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again, @Mypalmleaf! Just popping in to see if you still needed help with your Quest 3 controller not registering inputs. If our steps above didn't help out, we're still just a PM away using the steps from our previous reply!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

alecchalky
Explorer

My left controller has stopped working. I've changed batteries, i tried to factory reset the controller but there is no life at all. I've re-started the headset numerous times but no change. The right hand controller seems to be working correctly. Is there anything else I can try (other than a factory reset)? it does seem more likely to be a hardware issue to me.

My controller isn't working and trying the reset doesn't work

Hi,

Left controller stopped working. The white light keeps blinking but the controller doesn't register in the headset. I tried factory reset of the left controller, and also factory reset of both controllers. None of that worled.

Eventually, I followed your instructions to factory reset the headset. Now the headset is stuck on the very first welcome screen where it asks to pull the battery tab out of the left controller. The left controller has new battery and it keeps blinking but headset doesn't recognize it. 

Hey @alecchalky! Thank you for sharing this with us and bringing this to our attention! We are sorry to hear you are experiencing issues with your Quest 3 controller, we know how much of a detriment this can put on your gameplay experience. It is very much appreciated that you listed out the troubleshooting steps you have already attempted. We would be more than happy to help you out with this and ensure all troubleshooting is exhausted! For clarification, we do have a few questions so that we may best assist you:

  • When was the last time your controller worked successfully?
  • Was the controller ever accidentally dropped?
  • Does the LED indicator light on the controller turn on at all?

We eagerly await your response and to work to a resolution together!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?