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Quest 3 stuck in an update boot loop

humbugnh
Explorer

I own two Meta Quest 3 devices with Meta Warranty Plus coverage.

I am experiencing the endless boot loop with one of the devices as described in the following threads:

https://communityforums.atmeta.com/t5/Get-Help/QUEST-3-STUCK-ON-LOGO-AND-DOESN-T-START-UP/td-p/11114...

https://communityforums.atmeta.com/t5/Get-Help/My-Quest-3-is-stuck-in-bootloop-with-Turining-META-lo...

https://communityforums.atmeta.com/t5/Get-Help/My-quest-3-won-t-launch-and-will-only-display-the-met...

To summarize:

After power up, device displays "disk" logo with down arrow and green progress bar
After progress bar completes, meta logo appears, spins, fades, and repeats endlessly (have left device plugged in overnight with no progress)
Video of the above taken by my phone of my headset is posted here: https://youtube.com/shorts/qpD6hcmvSXw?feature=share

In answer to commonly requested questions from similar threads:

The issue began on 2024/02/12 at approx 8 PM EST.

The headset had been successfully paired with the Meta Quest app on my phone and had been in use since mid-January 2024.

The headset had previously updated apps.  I'm unaware if the OS and / or firmware had performed any updates.

No error messages have been displayed, only the behavior as described and linked in video above.

All accessories have been removed from the headset.

Headset was fully charged when the issue began, has been allowed to fully discharge, and has fully charged again (LED is green).  Issue persists.

Two factory resets have been performed via power button and - volume key combination.  Issue persists immediately after the reset with no successful boot.

Headset was purchased directly from Meta in January, has had no other owners and has been used with care and stored in appropriate conditions free of sunlight, excessive heat, etc.

I own the original device box with barcodes and serial numbers.

Please advise of steps to have this issue rectified.

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hi there! We are sad to hear that your VR experience has been interrupted by your Quest 3 headset not booting up completely. This is not the experience we want for you, and so we want to help provide some troubleshooting steps and resources to help get you back into VR as soon as possible. One reason that you may be experiencing this issue is due to a low battery charge on your headset. So if you have confirmed that the headset is fully charged (the LED light will turn green) after plugging in the headset for at least 2 hours, and if a factory reset did not help, then we ask that you please send us a PM so that we can collect some sensitive information and continue providing you with support. Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

22 REPLIES 22

Volklegator
Explorer

I faced the exact same issue on February 13, 2024, yesterday, with the endless loading, and nothing changes after resetting to factory settings. I don't know what to do.

MetaQuestSupport
Community Manager
Community Manager

Hi there! We are sad to hear that your VR experience has been interrupted by your Quest 3 headset not booting up completely. This is not the experience we want for you, and so we want to help provide some troubleshooting steps and resources to help get you back into VR as soon as possible. One reason that you may be experiencing this issue is due to a low battery charge on your headset. So if you have confirmed that the headset is fully charged (the LED light will turn green) after plugging in the headset for at least 2 hours, and if a factory reset did not help, then we ask that you please send us a PM so that we can collect some sensitive information and continue providing you with support. Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have sent a PM per your request and am looking forward to your response.

Awesome, @humbugnh! Thanks for sending over that PM. We received it, and we're looking forward to looking into this a bit more together!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

horrible100
Honored Guest

I'm experiencing the very same issues as of this morning. Did a factory reset twice and nothing, It just tries to boot and is stuck on the loading screen with the meta logo moving. Please advice on steps to take too

Hey @horrible100! Oh no! We see your device is stuck in a boot loop even after performing a factory reset on the device. We'd love to get more insight on this! Due to the potential of dealing with private or sensitive information, we'd be more than happy to continue helping out if you'd reach out to us in a PM! Please select our name to get to our profile page, or click here! Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there! Just checking in to see if you're still in need of our assistance! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I too have this same problem with my sons meta 3 if I can have assistance would be greatly appreciated

MetaQuestSupport
Community Manager
Community Manager

Hey there, @AK47.9214. This is not something we want to hear. If you have tried troubleshooting and factory resetting your device with no resolution, let's have you send us a proper message. This way, we can get further into things and see what options we have available for you with this issue. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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