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Quest detected as if it was connected to a USB 2.0 port despite being connected to a USB 3.2 Gen 2 p

Level 2

No clue why this happens, the port and cable seem to be working fine (I'm only able to test it with my phone, and it was detected as a 3.2 device).

Every time I plug it in, a device saying "Port Reset Failed" shows up on Device Manager


USBTreeView shows this error on a "different" port: 43 (CM_PROB_FAILED_POST_START)

So it ends up falling back to the USB 2.0 "version" of that port? (Port 4)

I tried formatting, disabling Legacy USB support on the BIOS, changing the power settings, etc.



Has anyone else had this issue before? Is there anything else I could try to see if that'd fix it?


Thanks in advance!


Community Manager
Community Manager

Hi there! We would love to assist you with this. At this time we would like you to reach out to our support team so they can look into this issue for you further. 


Here is how you can reach out. We look forward to assisting you!