Quest stuck without menu options

[MeridianTreehouse1]

I just updated my old quest; it's an original, not quest 2 and it had been sitting in a cabinet unused for a while so I clicked into system & update its software... I now am stuck without a menu bar & unable to do anything but look around at the dome home screen.

Restarting did not resolve the issue. 

Can anyone help me out here? 

[MetaQuestSupport]

Hello there, @MeridianTreehouse1! We see your Quest is having an issue with showing the menu bar after being updated. We appreciate you troubleshooting on your own so far by restarting your device. We have a couple more suggestions to offer to try and get your menu bar back.

Since a simple restart didn't work, we'd like for you to try a hard reboot. Simply hold the power button for at least 10 seconds and then let the device sit for 30 seconds before turning it back on. If a hard reboot doesn't work you can also try the following steps:

1. Sign out of the mobile app
2. Turn off your headset and phone for about 5 minutes
3. Sign back into the mobile app
4. Make sure your headset is paired again
5. Check for the menu bar

If none of these suggestions work for you, just let us know. We'll troubleshoot until we can get you back in the game!

[MetaQuestSupport]

Hey there! Did these steps work for you? If you still need our help, please let us know. Thanks!

[brando.63380]

Hi community manager I am having the same problems with my quest 2. I have followed your steps but still no menu 

[MetaQuestSupport]

Hey @brando.63380! Thank you for bringing this to our attention, this is definitely not the experience we want our users to have.

We would like for you to try the following steps as an attempt to resolve this issue:

• Ensure your headset is fully charged
• Completely turn off your headset
• Hold the power off and volume down (-) button at the same time until a menu appears
• Select "factory reset" on the menu
• This should prompt the screen to restart and go through the process of setting up your headset again

Note you may need to redownload your current games, but still tied to your account so there would be no need to re-purchases anything you already have tied to your account

If you are still receiving issues after these steps, please submit a bug report and we will be sure to send this to the appropriate team! In order to conveniently report a bug if the above steps do not work, click here. 

We hope to hear back from you!

[Buffsheep]

Did this last solution work?

[MetaQuestSupport]

Hi @brando.63380! Ring Ring! We wanted to check in on you and see how things were going regarding your account issue. If you still need assistance, we will be more than happy to continue helping you! If this has been resolved, we would love to hear back as well. 

[AliceinVRworld]

Hey there! I have seen some users and they have used a Factory reset and seems it is fixing this issue. I believe it might be a bug or a glitch however, I do recommend you sending out a bug report as well. 

You can use the phone with the following steps:

1. Shake your phone until the Report a problem screen appears.
2. Tap Something Isn't Working.
3. Follow the instructions to submit your bug report.

Please let us know if everything went back to normal!