07-05-2022 10:38 AM
Got a refurbished Oculus quest 2 and I can't get it to connect to the controllers or the internet it won't even show up on my devices. I can see where they sent me my refurbished Oculus quest 2 but it won't show up on my Oculus. There for it won't recognize the quest to setup. And the one that is in my receipt is the wrong serial number too. So a lot of problems I just want to play again it's been 6 months since I have been able to play with the first headset not working after update. Now it has been one thing after another and I just am getting tired of it.
07-05-2022 12:37 PM
Hi there, @xXTiggerXx! We understand your frustrations after not being able to enjoy your device for 6 months. This is not the experience we want for any of our users. Please allow us to provide some troubleshooting steps to try and resolve these connectivity issues. If you haven't done so already, please try the following:
If none of these suggestions work to resolve your issue, please reach back out to our support team. You can respond to the last email you received from the team when getting your replacement, or you can click here to open a new ticket. Either way, one of our agents will do everything they can to get to the bottom of this and provide you with your options.
08-25-2022 01:54 PM
That’s funny. I just received mine today with the exact same issue. After hours I was told it was an app problem that started yesterday. Seems like the thing to do woulda been to send us an updated device
09-12-2022 07:46 AM
Same issue, I just spent over an hour trying to connect both on my own and with support and now told have to wait for an email for additional instructions.
09-14-2022 06:26 AM - edited 09-14-2022 06:47 AM
Yep. Same here. My original Oculus of 8 months suffered from the black screen issue. Sent it back for a refurbished one and couldn't get the controllers or wifi to connect. Contacted support and just got "we're working on a fix as soon as possible".
Google it and you'll see that this has been a known issue going on for almost 2 years. I'm surprised there isn't a class action suit regarding it.
09-14-2022 06:42 AM
Same issue. Only I actually received the email with the new instructions on how to side load an update. However, I don't seem to be computer savvy enough to do this. The file I downloaded won't open to any page that works, won't recognize the command I put they said to use, and I'm unsure if I merged the zip file with the update correctly. At any rate, the headset never got updated even directly connected to my computer via USB. So now I'm stuck waiting til my next day off to have them walk me through the steps.......
09-14-2022 06:44 AM
Good luck following the instructions, I was unable to side load the required update following the given instructions but hopefully you're more computer savvy than I am......
09-14-2022 06:54 AM
ManateeManna, Any chance you could post those instructions? Not clear why it takes Support days/weeks to send it themselves, but if you could share those that would be great.
09-14-2022 08:06 AM
Same here. Got a refurbished quest 2 only the headset. Controllers won't connect all i see is a video of pulling the tabs of the controllers i see the pairing code above but i can't pair it because the headset isn't connected to a wireless network.
09-14-2022 08:42 AM
If you get it to work, can you let me know the exact steps you took?