Solved! Go to Solution.
I hope this works for you, too.
Hi everyone! As @jason.batters.9 indicated, there's an app update that's come out today which fixes this issue. Please make sure to update your mobile app and this should be fully resolved now! If you're still having trouble, please reach out to our support team directly to get a closer look at what's going on, in case you're experiencing something else.
Thanks for your patience while we got this sorted out!
So I’ve downloaded the app at first and it worked perfectly fine.
I then tried to open it the other day but I just won’t open. Tried different methods:
It just won’t open
Hey there @Mrsnuggle_! Thanks for reaching out. We completely understand how it feels to have issues using our mobile app. Our first recommendation would be to make sure your phone is compatible with the app.
If, after checking compatibility, everything seems like it should be working then we recommend reaching out to our customer support. They will have more tools at their disposal to assist you with issues like this. If you do reach out to them make sure that you list all of the troubleshooting you have already tried so that they can pick up where you left off. Thanks!
i got a Problem with my iOS App. After Installation it work perfectly but i once close the App and Start it again it only Shows me a grey Screen.
i can only Fix this by reinstallation of the App.
Maybe Someone knows How to solve this.
(got an iPhone13 with latest Firmware)
thanks in advance
Hey there @Taquill! Sounds like you've definitely made an attempt to resolve your issue. No worries, let's make sure your mobile device meets the following requirements:
Let us know if that was able to work for you. Please note that installing the Meta Quest mobile app on an unsupported device, may cause issues setting up your headset. If you meet the requirements and still have issues, reach out to our support team here so we can look into this further or if you have questions or concerns, please reach out to us. We are here to help!
Hey there, tinamomrocks.2022! We aren't very pleased you're having this issue. We want only the best experience for our users. We see that the troubleshooting methods listed didn't yield any positive results. Not to worry. You can contact our awesome support team here. They have the tools to look into this further for you. If you need help creating a ticket, please let us know!
Make sure your iphone Bluetooth is enabled and you're on the same wifi band as your Quest. Also, after you've reinstalled the app and it seems to work ok, try signing out, then sign in again. I needed to do this a little while ago with my iPhone 12.