I'm marking this comment as the solution so that people can know this issue is currently being looked into.
Hey everyone! I just want to say thank you for the information and everything provided. Our engineers have let me know that they are now currently working on getting this resolved.
I'll be checking in consistently and editing this comment to let you guys know the latest news.
Again, thank you and I apologize for misleading you with the solution. It's necessary for everyone to be able to see my comment.
[Edit 9/13] - This developer setup video is not an official Meta video, but someone has provided it within the thread for the meantime as a possible workaround. Along with that, the following has also been suggested:
Put on Quest headset > Go to Settings > Click Developer > Turn on "USB Connection Dialog" > Unplug and replug headset into the PC > Press "Allow" when asked to allow access to files. Let me know if this helps or not and I'll pass it to our team.
[Edit 9/14] - In the meantime, can everyone running into this issue please submit a bug report stating "USB Link is not detected". This way the team can really see how many people are having the issue. Thanks!
[Edit 9/27] - Users reported updating to 57.0.0.254.153 to get Link working again. Please be sure you're running this version as it should be good to go now!
Turning on developer mode for my headset via the mobile app got me reconnected. I do not have PTR active. Try this until a real fix gets implemented by the team.
Recently today I was using my oculus link and playing "Vertigo 2" on my Oculus Quest 2. I noticed some jittering and bugs so I decided to restart my computer. Next thing I know for some reason my Oculus desktop app cant seem to detect my Quest 2 but can recognize it in air link? I have nothing wrong with my Quest or pc specs, in fact they're overboard with the requirements. And now every time I boot up the Oculus desktop app, I notice a notification saying "We can't find your headset. Please connect your headset" When I don't have anything connected to my pc or my Quest 2? Can anyone please help with any type of solutions, I've tried every I can and still no hope.
P.S. Every time I restart the Oculus app, for a split second an error pops up and says my quest cannot run on my current hardware. Yet I have a NIVIDIA GeForce 3050 (Not a laptop or a Ti)
Edit here: Apparently the new oculus update has been officially produced, meaning there is no solution as of now for oculus link. Meaning we're FORCED to use Air link, yet from its terrible performance issues. Oculus really needs to step it up!! They've been having issues for updates for years now!
I'm having the same problem, I've straight up reinstalled the Oculus software on my laptop TWICE and restarted my laptop more times than I care to count, I'm fairly certain the last update did this... I think.
Having the same issue - everything worked fine until I took a Oculus Update for my Oculus 2 to v56 and now the device cannot see the host PC and the Oculus PC app says the device is not found. I can see the USB device in Windows USB devices so it is some issue with Oculus.
As the title says, I just updated to the most recent version for oculus on my pc and now it wont recogize my HDMI from the headset anymore... Anyone know what i can do to fix it?
I tried reinstalling the patch, rebooting the pc and disconecting all the cables etc and reconnecting again...
I got the update to v56.1 this morning and since then the pc could not detect the Quest 2 anymore.
I'm not sure, if we both have the same problem, but.....I solved it by enabling PTC on Oculus pc app....it updated to v57 and the headset is detected again.
Hey there, I can help you with that. You can try these things you can try to fix your Oculus Link issue:
Restart your PC and Quest 2. This is often the simplest and most effective way to fix software-related issues. Make sure you are using a USB 3.0 cable. Oculus Link requires a USB 3.0 cable to work properly. If you are using a USB 2.0 cable, it will not work. Try a different USB port on your PC. Some USB ports are not as powerful as others, and may not be able to provide enough power for Oculus Link. Enable USB power management. By default, some PCs will disable USB power when the computer is asleep or in standby mode. This can prevent Oculus Link from working properly. To enable USB power management, open Device Manager, expand the Universal Serial Bus controllers tree, right-click on your USB controller, and select Properties. Click on the Power Management tab, and make sure that the "Allow the computer to turn off this device to save power" checkbox is unchecked. Update your graphics drivers. Outdated graphics drivers can sometimes cause problems with Oculus Link. To update your graphics drivers, go to the website of your graphics card manufacturer and download the latest drivers for your specific card. Factory reset your Quest 2. If you have tried all of the above and you are still having problems, you can try factory resetting your Quest 2. This will erase all of your data, so make sure to back up your files first. To factory reset your Quest 2, go to Settings > General > System > Advanced > Factory Reset. Perform these steps one at a time and check if the issue is resolved after each one. I shared what I got from them. This will help you identify the specific cause of the problem. Hopefully, one of these steps will help you get your Oculus Link working again so you can enjoy your VR experience without any issues.
