I have used my Rift S for nearly 2 years now and it worked really well throughout the years with VRChat and Roblox VR and others etc. I always dashed home to play some ROBLOX VR with my friends and I had no lag issues at all and no crashes. Just a normal headset and it worked great but after Rift S stopped selling then there were a lot of bugs somehow.
I was playing VR for quite a while and then my headset just decides to cut off and lag my entire computer? It's where I start the game and it goes on for a great 10-15 minutes and bam! It just goes to 5 frames and the screen stutters until I close the game then my frames is all good? I did uninstall the software for Rift S and reinstalled it and it was all great for a month that It just completely repeats the same process? Which is quite frustrating and I can't use my Rift S that much.
Hey there! We're sorry to hear you're having issues with your Rift S. We know this can be concerning after 2 years of no issues. No worries, we're here to help! If you haven't done so already, please check to make sure your drivers are up to date. If you need the steps to do so, you can find them in this support article.
If updating your drivers doesn't fix your issue, we'd like to ask you to collect your logs and submit them in a support ticket. The steps to collect your logs can be found here. in your support ticket, please include the details of your issue as well as any troubleshooting steps you've tried so far, and one of our agents will be happy to assist you further.
