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Unable to add Payment Method

Anonymous
Not applicable

It won’t let me add a payment method it says it’s unable 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Noo! Rest assured we are here to help and provide you with a solution!

 

This issue has occurred with a few of our gamers, therefore we would like to walk with you on what could be causing this situation. First we would like to ask what kind of form of payment are you using at this time? So that you're not out of the loop we will go ahead and list the supported payment methods down below: 

 

  • The supported payment methods for the U.S.A are:
    •  
      • Visa
      • American Express (AMEX)
      • Mastercard
      • Paypal

Another thing we will need to do is ensure that your currency matches the currency of where you reside. And that your billing address matches that of your card you're trying to link to your account. We would like to also provide you with more vital information regarding linking your form of payment to your gaming account. 

 

Check them out down below: 

 

  • All regions must follow the below rules:
    •  
      • The card must be associated with a billing address
      • The card must be able to have funds added/reloaded to it. E-cards and virtual MasterCards should work, but most Gift cards do not have this option
      • There cannot be purchasing restrictions placed on the card
      • The network cannot have any purchase restrictions to prevent online payments
      • Postal codes that do not follow the correct format will result in “invalid postal code”

If all of these elements we have laid out for you don't apply to you, and you're still experiencing this ongoing issue then please don't hesitate to update us! This issue is just as important to us as it is for you, so we will work are hardest to tackle this down for you. 

 

Also feel free to update us via private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Always here to help! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there!

 

Hope you're enjoying your Friday! We wanted to check in our friend and see how everything is going with you. 

 

The other day you brought to our attention how you're currently unable to add your form of payment.

 

We wanted to know if you're still experiencing this issue, and if so we would love to assist. 

 

Please don't hesitate to reach out to us. You can also hit us up via private message and we will be able to take care of you there. 

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Always here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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