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Unable to add payment method

AKALJOTsingh
Honored Guest

I am from India, I have a debit card with international transactions on, I've bought from US with my card before, but for some reason, whenever I try to add my debit card to meta quest app, it says, "Unable to add payment method" I tried from paypal and that doesn't work either, please tell me what to do.

3 REPLIES 3

AKALJOTsingh
Honored Guest

I am unable to buy the meta quest+ 1 month or 6 month subscription, whenever I click on 1 month and click on continue, the app closes each time, I tried clearing all app data but that didn't do anything, please tell me what to do.

MetaQuestSupport
Community Manager
Community Manager

Hey there, @AKALJOTsingh! We definitely want for you to be able to add a payment method to your account so you can make purchases without issue! Please try the following troubleshooting steps to see if we can get things working: 

 

  1. Try to add a payment method to the account from the Meta Quest mobile app
    1. If not successful via the App, try by logging into the Meta account website and navigating to Other Settings > Payment Methods.
    2. If not successful, try using a different browser.
       
  2. Try adding the payment method from another device completely (another computer, phone, or tablet.)
     
  3. Try adding the payment method from within virtual reality by using the headset.
     
  4. Try adding the payment method while connected to a different network (another Wi-Fi network or a cellular data connection on a phone, if available).
    • Some non-residential networks may cause this issue. (for example, business, public, government, military, etc.)
    • Certain network security settings may cause this issue, even on residential networks for example, antivirus, firewall, proxy, router-specific settings).

 The following rules apply for all payment methods used on the webstore

 

  • The card must be associated with a billing address
  • The card must be able to have funds added/reloaded to it
    • E-cards and virtual Mastercards should work, but most Gift cards do not have this option
  • There cannot be purchasing restrictions placed on the card
    • The network cannot have any purchase restrictions to prevent online payments
  • Postal codes that do not follow the correct format will result in “invalid postal code”

 

We hope this addresses your concerns today. Please let us know if you run into any further issues!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, we wanted to check in here to see if you still needed any assistance. Please don't hesitate to hit us up!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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