cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to request for a shipment label

Angie_94
Honored Guest

I've been wanting to apply for a controller replacement, but the region attached to it doesn't match with where I live and I'm unable to change it, my headset came from UK and I'm in Poland, so when I add my address, I get a notification "Please specify a valid delivery address. Creating an order with an invalid address may cause problems processing the order." which makes it unable for me to get the shipment label sent over. What am I supposed to do in this case?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Angie_94! We appreciate you reaching out to us about wanting to update your shipping label for your replacement. We know how important it is to have your shipping information correct in order to ensure you receive your replacement, and we're happy to help you with this through our support page. Once you submit your ticket through there, we will have more tools available to look into this further!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!