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Unable to return Oculuc 2 purchase - unopened

lululuciano
Level 2

I have been trying to get a refund process started. I do not have the order # and have had zero success getting to a contact that can help me #metalayoff

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

We hate to hear about your inability to find some proper help. Here at Meta we want to make sure that everyone is able to get the help they need in a time efficient manner.

The best course of action if you purchased the equipment from a third-party retailer would be to request a refund from that business. However, if you bought the device from one of the Meta retailers, we would love to help.

With that being said you can contact our chat and email support page here. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We look forward to being able to help you.

MetaQuestSupport
Community Manager
Community Manager

Hey @lululucuano we want to make sure that everything was resolved for you. If you can please let us know if you're still having issues.