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Unlocking account pattern

user_235572293039389
Honored Guest

I've forgotten the pattern with the dots and now I don't  know how to access the system.

Can someone  help me?

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hello user,

 

I know forgetting your password pattern can be annoying.

 

Rest assured, we're here to help!

 

There are a few ways to reset your password pattern.

 

 

-To reset or change your unlock pattern, you will need to know what your unlock pattern is. If you forgot your unlock pattern, you can remove it following the steps in the next section.

 

To reset or change your unlock pattern from the Oculus mobile app:

 

-1. Open the Oculus app and tap Devices.

-2. Select your headset then swipe down to Headset Settings.

-3. Tap Unlock Pattern then tap Reset Unlock Pattern.

-4. Draw your current unlock pattern, then tap Verify.

-5. Draw the unlock pattern you want to use, then tap Create.

-6. Draw the same pattern, then tap Confirm.

 

To reset or change your unlock pattern from your Quest 2 or Quest:

 

-1. Press oculus icon on your right Touch controller to pull up your universal menu.

-2. Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.

-3. Select  Settings in the top right corner.

-4. Select Security from the left menu, then select Reset next to Unlock pattern.

-5. Draw your current unlock pattern.

-6. Draw the unlock pattern you want to use, then select Continue.

-7. Draw the same pattern, then select Confirm.

 

Let us know if these steps were successful in fixing your issues logging in! 

 

 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

tmcmsail
Explorer

if you don't know the dot pattern, it does not work.  If you go to the home screen on the current app, there is no link to devices.  If you go to the three dashes, then to devices, most of the time, the app will not talk to the device.  there has to be some way to get around this idiotic dot pattern.  Nobody remembers a pattern of dots, but everyone has a pin or a password they remember.  no option except to reset the entire device into a brick and lose all the setup done - what an idiotic way to do things.  The device should be able to be accessed by pin, dot and password.  The device should be able to be logged into with multiple possible ways.  There should be some way to save the configuration to the app - or the cloud to keep from this mess.  

If you forgot your current unlock pattern, how do either of the options to reset help? Both say you have to enter the correct pattern to reset. Ridiculous!

Hello, superstark25 We saw that you were having trouble unlocking your pattern and we recognize how this can take up your time, so allow us to help. The only way to reset the pattern is to perform a factory reset, but just a reminder to cloud save before doing so. Here is a link to factory reset and instructions on how to do so below.

 

To perform a factory reset using the headset:

 

  1. Turn off your headset.
  2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi again! We wanted to see if the factory reset was able to help you get your pattern changed. Let us know if you have any additional questions or concerns! We're happy to help.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!