08-09-2022 02:15 PM
Every time I try to load up Oculus Link or Air Link it sends me to the endless loading screen. My PC meets ALL of the requirements but people are saying it's because I have Windows 11 so I hope it gets fixed soon
08-09-2022 03:12 PM
Greetings! We see you can't access Cable or Air link because you have Windows 11. Good news is, we've worked on making the link compatible but there are still a few glitches. So not every cable link will work.
However, Windows 11 shouldn't interfere with the Air Link. Please use this link and this link to review how to set up Air Link.
c:\Program Files\Oculus\Support\oculus-drivers\oculus-driver.exe.
We've included a link here for types of connections needed for the Oculus Cable Link. It says Rift S, but it's the same for the Meta Quest 2.
And here's a link for Oculus Link compatibility.
If all still fails, try to repair the Oculus PC app.
Let us know if this helps!
08-11-2022 07:17 AM
Greetings! We're just checking in to see if you were successful connecting the Air/Cable Links. Let us know if you still need help!
11-18-2022 09:50 PM
just to let you know it didnt work at all
11-19-2022 09:36 AM
@MetaQuestSupport wrote:
We've included a link here for types of connections needed for the Oculus Cable Link. It says Rift S, but it's the same for the Meta Quest 2.
Slight correction: none of that article applies to the Quest 2 link cable. It's all about what can connect to the Rift-S Displayport cable. Quest 1 and Quest 2 have no displayport and the link cable is purely USB.
(The article does mention usb, but specifically for a usb-c to display port adapter to connect to the Rift-S display cable)
06-18-2023 09:46 AM
I'm on Windows 11, and whenever I connect it with an air link it says the graphics card is not compatible but when I do link cable it keeps on searching for a pc (I'm in the process of signing into the quest pc app)
06-19-2023 09:31 AM
We understand you're having some issues with PCVR @Milansedah2, and we appreciate you visiting our forums page. Can you please try repairing the application in addition to the troubleshooting you've already tried? We'll provide a link to how to repair the app, here. If this does not work as it should, try running it through the program files and seeing if you can repaid the app using this notation here: C:\Program Files\Oculus\OculusSetup.exe\repair
let us know if this helps, or if you still have trouble so we can send over more troubleshooting tips and tricks.
06-20-2023 09:41 AM
We were in the nightborhood and wanted to check up on the issue. By chance did you try repairing the application @Milansedah2 ?
3 weeks ago
I have a similar problem as OP, none of your tricks help. It works fine to connect the headset via cable, but it is just forever loading when I try to connect via Air Link. PC software has been reinstalled (and rebooted) and the headset has been factory reset and updated. It worked just fine on my previous (windows 10) computer.
3 weeks ago
Hi there @valOsnaH, we were zooming on by and noticed you are having some pesky issues with Air Link. We know how inconvenient not being able to connect your headset wirelessly is, and how finicky PCVR can be, but we want to do all that we can to help you out on this matter!
We see you indicated that PCVR works fine via Quest Link, but Air Link isn't working the same. So to narrow down some issues, can you please review the following:
We hope to hear from you soon!