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Wont let me login my oculus

Lavender_T0wn
Honored Guest

So I have used two oculus' that my friends owned. Now that I have one, I'm trying to login. I use the code provided but it says

"Can't connect to headset"

"You tried to connect this headset with login info that's not associated with your original account and purchases."

But I've logged into Meta and my account is there. Please help

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Howdy there, @Lavender_T0wn! Not to worry, we'll be happy to assist you and get you back into your account. We know how this could affect your VR experience, and we would like to jump in and lend you a hand to get this fixed as soon as possible. Since we're going to need to ask for some personal information, we're going to strongly suggest you send us a private message.

 

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!