accountvnot wrking

[KajusVR]

hi,

we have problem with ou accunt cant get accses.can you please advice what to do

[MetaQuestSupport]

Hey KajusVR! We know the importance of having access to your account and library, so we'd love to help out! 

To gain a bit more insight, could you please answer the following:

• When did you first notice this?
• Have you attempted any troubleshooting?
• Have you created a new account at any point?
• Are you unable to access the account completely, or just the library?
• Does the issue span across devices? (Headset, mobile app. pc app, etc.)

Once we have those answers, we'd be more than glad to look at some possible options! 

[MetaQuestSupport]

Hello again, @KajusVR! We're just checking in to see if you still need assistance with your account. If you do, just respond with the answers to the questions above, and we'll go from there!