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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Banned from a game

I was banned from a game for two weeks… how do I find out why? Or what I did to make that happen?

Locked out

Hey, i tried logging into my account but 2FA authentication canw up for my number and after having it send a few text messages, i did not recieve any. I am trying to re-login and not getting any text messages so im locked out. If anybody knows how to...

Grphics drivers not up to date?

when i tried to fix this issue with a solution i found online it ended up saying the same thing but now i cant even open the app, it just comes up with a window that says that i need to update my graphics drivers, and the only link it gives me talks ...

ASDGhoul by Level 2
  • 10 replies
  • 0 kudos

Screen jitter using Air Link

Hey all,Recently I've been having some issues with shaky/jittery screens in certain games when using Air Link on my Quest 2. So far everything I've played have started out perfectly smooth, but a couple games will exhibit that jittery effect during g...

App Distribution Upload Issues

Hi,I'm attempting to Upload a build to my Alpha Channel but it keeps failing.Below is the Error message:Error: An unexpected error occurred{"cliErrorType":"UNEXPECTED_ERROR","cliErrorMessage":"File or directory 'D:\\**\\' was not included into execut...

I’m not able to download blade and sorcery nomad U12

Ad the title says I can’t download u12 for blade and sorcery nomad I’ve tried resetting my headset multiple times and I’ve tried to go backwards to U10.3 and U11 and I get them to install but not U12 I don’t know if it’s a game bug or a server error ...

Having issues with the support team honoring my warranty.

My Oculus quest 2 recently stopped tracking. I took it to a repair technician so he could take a look at it and he never opened the Oculus all he did was attempt to do a factory reset which didn't take. Now the Oculus team is saying I voided my warra...

Headset won't work/load

My vr headset is only showing a black screen, when I shut it off and turn it back on again it does the regular start up screen like showing me the meta logo but after the start up screen it keeps showing me the black screen and nothing else. If anyon...


In real life I play to a scratch, sometimes better sometimes a little worse. I cannot seem to aim with Golf+ (quest2). Drives slice every time although I can keep in fairways about 60% of the time, so it’s more of a fade. Even adding draw to it. Litt...

Resolved! White horizontal stripe across screen while using link

Headset seems to work fine stand-alone. I use the headset with IRacing, and often (not always) get a translucent horizontal stripe across the screen after about 15 minutes or so. It doesn't feel like the headset is overheating. This doesn't show up o...

Controllers not working

I have sent my controllers to you guys to get fixed twice and they still came back the same I even went to where I brought it and asked for help because I have the protection plan and they told me to contact you guys to try and resolve this problem, ...

Lost Tracking

Hi, I was playing Beat Saber, took off my headset to wipe my face and when I put it back on I had a "Tracking Lost" message.There is a button to continue but my controllers are not working. I have disconnected and reconnected both, and they show as c...

Phone notifications setup problem

I found out how to setup phone notifications a little while ago and tried to set it up. When I got to the page where it says stuff about setting it up, I press continue and it shows a loading wheel but it never loads. It eventually kicks me out of th...

hand tracking int working

so i want to use the hand tracking bt it just isn't working, im able to turn it on and it does activate but it never sees my hands, i don't know if i can even fix it but i do want to try. Ice done everything people say but none of it works, it used t...

can’t refund a game i accidentally bought

I accidentally bought a game that I haven’t had for 14 days or played at all and it’s not letting me refund it. For some reason I want my money back within four days so I could buy Bone lab because of the deal. @oculus

Disabled Account - Please help!

Oculus Support Team, My Facebook/Instagram accounts were hacked yesterday and have now been disabled. The automated processes for recovering the accounts did not let me file an appeal. A few hours later, I received an email from Oculus saying my acco...

games load up slow

I have been playing on my quest 2 headset and every single time when I would load up a game it would take forever to load up mostly rec room and every single time I would play gorilla tag it would take around 2 minutes to join a code and it is irrita...

AcE0ace by Level 2
  • 2 replies
  • 0 kudos


I’m trying to download games but this happens it either stay on 0 downloads then uninstalls a infinite download and I can’t stop the update help me please and I’m not factory reseting my headset over metas issues

Zip-_ by Level 2
  • 2 replies
  • 0 kudos

Resolved! Shiny Rocks Purchase Missing

I purchased 5000 shiny Rocks about an hour ago and it is showing as purchased in the Oculus app on my phone but they are not there in Gorilla Tag. I restarted the game several times but still no rocks

BooHaHa by Level 2
  • 19 replies
  • 2 kudos

Factory Reset update stuck at 100%

I recently factory reset my quest because I was having issues with it Turing off randomly while using even when at full battery and after i reset it keeps getting stuck on " Your headset will restart momentarily" even though it doesn't. I have it plu...

Game update glitching, leading to a series of problems

I have been waiting for the new blades and sorcery nomad u12, it came today and I tried downloading it, it wouldn’t work and didn’t tell me why. Then it made it uninstall when I didn’t want it to. I tried retrying, it worked tried playing games while...

This is a diffrent type of bug

Hello, I have a compleatly out of the normal issue issue. For my oculus I use airlink , and it sets the computers audio to oculus virtual audio device. Anyways, one day I was on my oculus and saw this, so I opend youtube music or somethin on google t...

Facebook account hacked with no help or support

This whole situation With hacked Facebook accounts and no help is getting Ridiculous, I had no idea So Many people Were going Through similar issues as me and they Continue to send us to a Non helpful dead end support page.... There are many reasons ...

Live overlay not available

Using screencast from quest 2 to iPhone 14 pro max.All software in all devices is updated to the latest.all devices in same 5g network.headset will cast to the phone in the oculus app no will record in normal mode.Other modes are not avail...

Gorilla tag ban

My kid got indefinitely banned from gorilla tag because someone thought she cheated with a mod or hack. Believe me when I say this isn’t true she wouldn’t have the 1st idea how to do this. Can someone help me get the account unbanned?

Blue spot on screen

Just bought my oculus a few days ago, been taking good care of it. I log on today and I am greeted by the normal oculus logo with what apears to be a blue large blue spot close to the bottom right on the right lens. I have no idea what this is or how...