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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Sub account

Hi. I set up a sub account on my sons quest 2 and I had to factory reset. Now when I log back in only his main account is there and my sub account has vanished. I have tried the email and password combinations I use and it only ever brings his bedroc...

Refferal Problem

I sent a referral to a friend. She just messaged me that it came to her as "attachment unavailable." Not sure what to do.

Where are my games?! 1/15/2022

I haven't used my Oculus since November. I signed up with Facebook, which I prefer because then I don't have to set up another account, or so I thought. Back in November 22 I had to switch to Oculus acct, which I thought used Facebook anyway. Today I...

Dance Central purchase

I purchased this game and the phone is locked, so I can only get to the demo. How do I unlock the phone so I can get the option to choose songs? Very frustrated!!

Resolved! Headset Not Working

My Oculus Rift S headset was working fine hours before this then out of nowhere it starts turning off every time I put it on or it just loads into a gray screen, I've tried unplugging it from my pc or unplugging the cords from the headset itself but ...

Accidental purchase

My child accidentally purchased an app, and I’m not sure how to request a refund. I tried from the app but it’s not allowing me to request. Any help here?

Lost receipt

Hello, I am trying to find the receipt for my quest 2 but I deleted the mail. What can I do to find it?I also need to know how many months of warranty my visor still has. How can I check?

Sbopi by Level 2
  • 1 replies
  • 0 kudos


hi all, i have just bought a quest 2 sealed in box. after setting up the app and headset it gave me a code on the headset. i put in the code and it says cant find your headset. i have checked everything i can think of. the only thing i aint sure abou...

Shared game

Hi I purchased a Quest 2 to share amongst myself and my kids. I have downloaded the beat saber game to my account (main) but it will not download to the other account. It does appear in the app library, but when I try to install it, it will briefly s...

Beat Saber not downloading on my kids account.

I just got this thing and it's so full of bugs. I have 3 accounts on it and it came with Beat Saber which I was able to install as the admin and share it. My wife was able to download it to use on her account but my kid can't. It shows up in her libr...

Parental controls

I cannot setup the parental controls when my teen sends the invite and I click it says that I cannot setup the account as a parent.

Rusreed by Level 2
  • 0 replies
  • 0 kudos

Support chat - how to discuss communications?

HiSo, I had a frustrating week trying to get my Oculus account set up. Specifically, Meta refused to recognise my (very common) Australian email domain, and I was extremely reluctant to set up a second personal email account, just to make up for the ...

Quest 2 issues with OBS

So I have had an issue With my Quest 2 for a bit and I have linked it back to OBS. Every time I stream, my Quest 2 flickers, and artifacts quite badly. I have changed the encoding from CPU to GPU thinking it was CPU load related, no change. As soon a...

Avatar in Premium Bowling

I have the fully updated version of Premium Bowling. My problem is that the avatar you see in the game is one of the generic avatars and not the one customized for for my Meta account. I see most people have very customized avatars.

Cloud save not saving

I have cloud save activated and it shows “Yes” for Walking Dead saints & Sinners yet it shows nothing in the last cloud save column. It’s blank across the board for all the cloud save participating games I own. I already performed a factory reset onc...

Rotate View in Elixir Game

How do I rotate the view in Elixir?I started with First Steps, which was fun and informative. Then, I downloaded a bunch of games, including Elixir which uses hand controls.Before starting the game, all the menus are centered straight ahead and in re...

Account was reported

Hi there! My youngest son was playing a game. A kid got mad at him and reported him for his age. Is there any way to help us here. This was on my husbands account. And if his whole account gets deleted, he loses everything for his veterans stuff.. R

RLA2004 by Level 2
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App Refund

I accidentally purchased an app and I couldn't refund it within the required time. Its been a month or so and I couldn't find any solution. I was hoping you could help?

No achievements

I’m the device owner and on my 13yo daughter’s profile, she can’t earn any achievements in any games. How do I fix this? My wife and I both earn achievements and can see them on our respective scoreboards, but our daughter cant’t.

Can’t set up additional accounts

I’ve gone through the instructions on the headset but when try to set up additional account on meta app I’m told something went wrong and it can’t set up a new account with the information provided.


I have sent my referral link to three family members who have all bought and started using this none of us have gotten a referral credit - you have no phone number or email to contact

Quest link doesn't work with my Laptop

I have been trying for WEEKS to figure this out and for some reason, no matter how many things I try, it won't work! Everything on my laptop is fully updated, including the drivers. I link my headset with a cord to my RTX 3060 and AMD Series 5000 (wh...

Pairing with a stationary bike.

Hi, I’m looking to buy a stationary bike to pair with my headset is the only thing I need to look for is a smart bike with Bluetooth capability? Does anyone have any suggestions on a brand of bike? I don’t think I’m interested in a peloton. Thanks.

NKL1123 by Level 2
  • 0 replies
  • 0 kudos