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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3299 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! unable to install SuperNatural

Hello,I want to install the "SuperNatural fitness" app on my metaquest 2 but it's marked "not available"!How can I do this?On the oculus app on my android, SuperNatural simply doesn't appear, even when I search for it using its name!thanks for your h...

Noelie87 by Honored Guest
  • 1934 Views
  • 9 replies
  • 1 kudos

Quest Pro Controller Stick Dead

Hello,The stick of my Right pro controller is completely dead after 9 months of use, while the left one is just slightly drifting...How is that even possible for controllers you sell for 350€?Also, both controllers will randomly lose tracking or even...

Can't add game to wishlist

Sorry if there was a better section but I couldn't find it. When I play a game to test it for a limited time and go to the store to add it to my wishlist, I can't find the option to do so, only to games that I haven't installed/played yet. The same p...

Rafiktc by Explorer
  • 1357 Views
  • 1 replies
  • 4 kudos

Resolved! Low FPS of cubes in Beat Saber

Hello, Meta community! I'm facing a problem on the native version of Beat Saber on Quest 2. VR helmet firmware version: 60; game version: 1.32.The problem is that the cubes, in any song move jerky, as if with low FPS. Smoothly, in levels, only sword...

Danuk18 by Explorer
  • 292 Views
  • 6 replies
  • 0 kudos

Meta Quest 2 Pairing Problem

I have factory reset the device and had my daughter disconnect her Meta account from the device. Ive reset twice, also uninstalled the meta app and reinstalled, force closed. Nothing seems to be working, any help is appreciated.Thanks.

Issue

Hi I have a issue with my quest 3 it saying oculas os update keeps stopping or social platform keeps stopping displaying on my headset iv tried everthing that's been mentioned on the comments on here does it need returning to manufacturers to get res...

Juddboy by Honored Guest
  • 145 Views
  • 2 replies
  • 0 kudos

Quest 3 Air Link unusable

I tried using the Air Link again knowing there are issues but hoping the Version 6 fixed these. No in a word. I know it is dependent on particular routers having certain chips. I have no choice about my router because its supplied by the ISP. Beyond ...

Oculus 3 issues with microphone

So i just recently bought the Oculus 3 and the microphone is unacceptably quiet.. nobody can hear me properly.. yes I have permissions set otherwise no sound would come out at all.. unless I scream, nobody hears me.. I have had Oculus 1 and 2 with no...

Resolved! Playing multiplayer games with your children?

Is there any fix coming to allow parents to play games with their children? If there is nothing in the pipeline for this huge oversight I'll be returning 4 headsets. This is ridiculous.

VoDkAvi by Explorer
  • 217 Views
  • 3 replies
  • 0 kudos

Resolved! Quest 3 - Lens glare and loud fans

Hello All, 3 days ago I bought a Quest 3. The image quality was amazing, the motion was super smooth however there was 1 dead pixel. So I replaced it with another one today. The 2nd headset is like a different model. There is unbearable glare all ove...

Resolved! Referral code to secondary account

I have a quest 2 and bought a quest 3.my old quest has a secondary account on it so I can loan it to a friend and play games together.I tried to play Dungeons of Eternity but apparently I have to buy it twice. That kinda sucks, but whatever.if I have...

SpudHead by Honored Guest
  • 211 Views
  • 3 replies
  • 0 kudos

Resolved! Controller power issues

Uhm my meta quest 2 controller has not been working it’s been going on and off every few seconds then staying off or not turning on I have tried resetting unpairing repairing factory resetting everything and it’s still not working it’s been flashing ...

Resolved! Music stutter on quest 3

So every time I try to play music on my Spotify I go in a game and turn on my music and It's just stuttering and lagging

Aiden1812 by Honored Guest
  • 1822 Views
  • 7 replies
  • 1 kudos

Suspended page account

Hello meta,it so ridiculous that you suspend my personal/page account beacause iam 13 years old?im already 40 years old please let me back again my account I need it for my business,i already spend lots of money for the ads please there are lots of b...

Anonymous by Not applicable
  • 114 Views
  • 1 replies
  • 0 kudos

Samsung vr login problem

Hi,i bought a new one Samsung Gear VR. The device works fine, the problem is that I can't log in to my Oculus account in the Oculus app..I have a Oculus account, created on Meta because it was not possible to do it from the Oculus app (network connec...

Resolved! Air Link Not connected suddenly (Quest3)

Yesterday I had been using well airlink connection to my pc.but from today morning, suddenly airlink not connected to the pcthe device is quest 3 and I'm using unreal engine 5.3I have two devices and both are same

Meta Quest 3 Facial Interface issue

So I unboxed and set up my Quest today and I was trying to set the inner goggle position settings to find a fit that would be best, but the left side of the unit has no clicks into any positional slots. I know it is odd because the right side of the ...

$50 store credit not received in my wallet

I bought my quest 2 on 4th Dec 2023 & activated the same. As per website instructions, I was supposed to get the link for $50 store credit but there was no such info. I ordered from different email ID, so i had to give order number to Meta. Now it sa...

Meta Quest Link Software Login Error

when i go to login to my meta account on the oculus pc app i brings up my browser it says Sorry, something went wrong. We're working on getting this fixed as soon as we can. how can i login?

wqyckk by Honored Guest
  • 167 Views
  • 2 replies
  • 0 kudos

Avatar not loading

When I go to my Home Screen I can only see a grey bald man in the mirror even though I’ve created an avatar and can see it in the settings. I also join friends worlds and cannot see them they are all grey. It also seems to not allow me to play meta h...

Resolved! Controllers aren't working in the Supernatural app

The controllers shoot right through the selections. The selections highlight, but I can't click on them, I see the line from the controller shoot right through the menu items into the background. Help!

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