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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3762 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Charging Troubles, Quest 2 and Quest Pro

Hello,I've been having some strange charging behavior with my Quest Pro and Quest 2. When in use, the battery will charge and go to 100% as expected when using the PC quick charge feature as well as my battery banks. However, I bought an Anker 45w ch...

Resolved! Controllers Losing connection

Ever since I starting using the rechargeable batteries that came with the Mata charging dock, mt controllers intermittently lose connection. Could be a coincidence on the timing but seems unlikely. Anyone having this issue?

Games are gone

I hadn't used my quest much for quite some time and when I got a new phone I decided to connect it to my oculus and I now see that I have no apps on my account. I then found that I appear to have to factory reset my oculus to connect to my new phone ...

Anonymous by Not applicable
  • 222 Views
  • 3 replies
  • 0 kudos

Quest 3 not charging

Hello! I got my quest 3 on my birthday back in Nov, it’s only been 2 months since i’ve had it. Today my dad wanted to use it, but to our surprise when we plugged it in to get it charged up a little, it wouldn’t charge. There’s no indicator that it’s ...

Gnasherr by Honored Guest
  • 153 Views
  • 2 replies
  • 0 kudos

Denied access to my Meta facebook

Hello I’m trying to access my Meta facebook account but because of some activity on my Vr it’s denied me and says my account has been suspended. Even though I’ve submitted my identification card

kayden306 by Honored Guest
  • 208 Views
  • 3 replies
  • 0 kudos

Wanting to share with a friend

I want my friends to see my home menu bar because I want to watch a movie with them but they can’t see the web browser because it said that it is private and I want to know if I can show them or if I just have to find a different way

SpidaSimp by Honored Guest
  • 109 Views
  • 2 replies
  • 0 kudos

My mic is not working

So my mic is not working in only one game (gorilla tag) and I have made sure all my permissions are on and there is nothing in game saying my mic is not working. I Know my mic is working because it works in everything else but just not this. Thanks f...

USB 3.0 problems with my quest 2

Hello, I'm a quest 2 owner and for some reason, whenever I connect my quest 2 to my pc with USB 3.0 (through the USB hub and the motherboard), it constantly disconnects and reconnects (indicated by the connected and disconnected sfx). Whenever I'm us...

Cant post on meta boards

Keeps telling me that i lack priveleges to post comments - no idea why - maybe because im a tad critical?Main problem im having is the **bleep** guardian walls coming on all the time, even when im no where close to the boundary lines.

Jasano by Explorer
  • 128 Views
  • 2 replies
  • 0 kudos

Secondary accounts issues

Hi folks looks like i am not the only one having this issue…trying to add second account (which i mistakenly added asgards wrath to) go through usual process, but always end up on the screen saying finish on another device!tried everything i can see ...

malraff by Honored Guest
  • 161 Views
  • 2 replies
  • 0 kudos

Resolved! Multiplayer issue in Elven Assassin

I have an original Quest and a new Quest 3. I created a second account for the Q3 and made sure both accounts are friends but when I create a multiplayer game using either headset, the other one cannot see it in the list. In fact, the old Quest rarel...

Can't change profile picture to custom image

I'd like to be able to use a custom image as my profile picture on oculus, but no matter what I try the app simply will not load anything from my camera roll. I've granted all permissions, Uninstalled and reinstalled, etc. I don't have a PC so I can'...

Quest 2 headset will not pair. Can I use a different code?

One of my Quest 2 headsets will not pair. I've tried all of the suggestions so far, but nothing seems to work. Can another code for pairing be used on a headset? I have tried factory reset, Wi-Fi match up, different devices with the meya app, but sti...

Resolved! No warranty after activating the brand new MQ3

Hello.I purchased brand-new Meta Quest 3 goggles. I activated them through your website (meta.com) and completed all the necessary steps to use them, and the entire process went smoothly. On my account page (https://www.meta.com/my/devices/), there i...

Resolved! Sharing account with my daughter.

We are new to meta quest 2. I set it up using my fb account but I can't share account with my daughter (the oculus was for her) when I put details in, it's saying account can't be set up with these details. My account is due to be suspended in 2 days...

Meta quest 2 not pairing

Hi I set up and new account on my meta quest as my old one wasn’t working but my head set won’t pair it keeps telling me unable to pair after I put the code in

App sharing

So, I recently factory reseted my Vr and when i did i made my account the admin instead of my brothers. (he doesn't play anymore) And he bought one game, beat saber and he used app share but now when im the admin i can't get access to the game withou...

vicke35 by Honored Guest
  • 177 Views
  • 4 replies
  • 0 kudos

Resolved! Meta quest plus

I can’t redeem my 6 months free because I am not old enough. I tried to see if my mom could do it but she could not redeem it for me. I don’t know what to do.

dropplets by Honored Guest
  • 306 Views
  • 4 replies
  • 0 kudos

Resolved! Oculus Airlink refuses to load

So, I have been searching for a solution and I have restarted my computer, uninstalled the Oculus app and reinstalled it. Despite my efforts, it refuses to load. The app will tell me that the Quest 2 and PC are connected and meet the requirements, bu...

Resolved! Mega quest one takeover

We bought a meta quest one second hand and they wiped all their info so we could start from scratch. After logging in my son has been playing Gorilla tag. We bought a few games in the app and they won’t load on the headset. recroom will flash the ora...

Resolved! Redeem Resident Evil 4 code

Hi.i purchased my son’s Meta Quest 2 Resident Evil 4 bundle pack second hand and was wondering if it was possible to receive a code from Meta to enable this to be reinstalled as the unit was reset on purchase?Thank you in advance.

Resolved! Can't unlink my headset from my account ... no delete button

Hello,I factory reset my quest 2 and can't delete it from my account.I did set everything up and tried to delete it before doing another factory reset, but again ... I don't have any delete button available beside my device, just the serial number (i...

Marogold by Honored Guest
  • 438 Views
  • 9 replies
  • 0 kudos

Oculus plays music when i activate Link

When i turn on Oculus link, random music keeps playing and theres no way to shut it off. It plays while im in game as well and plays on an endless loop. Ive uninstalled and reinstalled everything multiple times, restarted everything even more times, ...

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