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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Cant buy Games and metà plus

impossible to make purchases in the app and impossible to activate the 6 month trial of the meta plus not to mention the asgard bundle which didn't arrive I wonder what I paid for the 512gb version to not have benefits. has anyone solved it? this pro...


Please help just got my oculus quest 2 but when I'm setting it up inside the headset is telling me to follow certain steps then a 4 digit number to enter. Then I open meta quest app on my phone with account already active but when I pick quest 2 it s...

Out of order - disabled

The account on our Quest 2 was attached to an email that my wife and I share. We wanted to create an account for our 10 year old child, and supervise it using my Facebook account. However, we accidentally did things out of order. Instead of creating ...

bad frame rates in Beat Saber since the last update v1.33

Hi,Two weeks ago I received my Quest 3 and beat saber was the first game I installed. Everything was fine, tracking was nice and the graphics were smooth.Unfortunately since the last update v1.33, I have a really bad frame rate. The blocks are notice...

Resolved! Oculus 2 issues

My son was playing his quest 2 and tried to log on and it started the dreaded boot loop. So I did a factory reset. Which it went straight back to the boot loop. Tried to access it on the app on my phone. Says device not found. So it’s not connecting ...

Resolved! Voice Chat

Recently my meta quest 3 has had issues where my voice is really quiet in the quest app and completely inaudible in the game chat. I have muted and unmuted myself in the game, call and app, I have factory reset and taken every other action I can thin...

Left Lens screen will flicker then go black

I got my quest 2 on Christmas and enjoyed it for one day before the left screen started flickering for a few minutes then went to black. I contacted Oculus customer support and made a ticket. Turning it off and leaving it for an hour or two would fix...

Unable to use headset

Every time I power on my device it tells me social platform is not responding and then Powers off and continues this cycle until I physically use the power button to power it down

Resolved! I can't get into my account due to 2FA

I cant login to my meta account. When i try to log in it says send sms to the phone number or use recovery code. I changed my number so I dont have access to my old phone number and i dont have recovery codes too. I am still logged into my quest 2 an...

Quest 3 bad microphone quality

Hello everyone!I got my Quest 3 on Saturday and since then, I could compare it very well to the Quest 2. Unfortunately, the microphone on the Q3 seems to sound awful compared to the Quest 2. Is there any news if this will be addressed in a patch? I a...

Unable to redeem gift card

Hi, I bought the Meta gift card and the code I received has only 16 digits. The required code on the app and website is 25 digits. I don’t understand how I can use this gift card. Please help @metaquestsupport

MarkyAS17 by Honored Guest
  • 2 replies
  • 0 kudos

Meta account stuck in constant emaill address code loop

Hi,I am trying to set up a quest 2 headset.I have installed the meta app but when I try to continue with email address, I enter the code sent to my email address and it loops back to the same continue with email address page.No matter how many times ...

Quest 3 Centering alignment issues

I just got my Quest 3 two days ago and I feel like it has some centering issues, two in fact.1) When centering, the menus seem to be slightly skewed towards the left (left side is closer to me)2) The "center" of the screen seems to be way off. When h...

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Depth Sensor Not Accurate On Floor?

I was really excited about the Quest 3 Depth Sensor, because accurate floor position has always been a problem for me on Quest 2: my floor is often either 5cms too high or too low.I was disappointed that even with the new Quest 3 'automatic boundary ...

The Oculus app says I dont meet the minimum specs

RTX 3060tiRyzen 7 2700x36gb ram corsair those are my specs, yet my oculus app says i dont meet the minimum requirements. I used to have a GTX 1070 but I recently upgraded to the 3060ti. Ever since I upgraded, my oculus app has been telling me I dont ...

Resolved! Quest 3 really bad latency/lag on pcvr

Everything works fine until I try to link it with my pc, I suddenly get extreme lag spikes or minutes in latency.I use a cable to link it with my pc, my pc should be more than capable for vr, according to the Steam test and I use an Ethernet cable fo...

Masrot by Explorer
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  • 0 kudos

Social platform keeps stopping

Hey I’m having some problems with my headset it will give me a screen that says social platform keeps stopping and has two options app info or close app. When I press either it doesn’t do anything and it just pops up again within 15 minutes.

mismatched serial number

after 2 weeks i have had several quest 3s that were faulty but my current one has a different serial number on the box,app,site from whats printed on the headset

Mikid05 by Honored Guest
  • 1 replies
  • 0 kudos

Meta Quest 3 has terrible graphics quality.

Hello everyone. I received the Meta Quest 3 headset on October 12th.Launched, updated the software.And I started playing games while connected via Oculus Link to my laptop.On October 12, 13, everything was just great. Half Life Alyx has a fantastic l...

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Anonymous by Not applicable
  • 23 replies
  • 1 kudos


I bought game after login to metaquest on my laptop. And I showing your order is added to your library, but when i back to my app there is not this game which I bought.

Resolved! Elite battery headset not charging

My Elite Battery Headband is not charging or providing power to the headset. When it is connected to the headset, the modified headset icon (with the line over it) that should show in the control panel is not there. Only the default headset icon show...

sj3vans by Explorer
  • 26 replies
  • 7 kudos

2FA Lost Codes On My Account

I'm on my father's account and I'm asking for help since I can't seem to get through to a meta support official. I have been having a really hard time logging in to the oculus pc app on my new laptop for my own account and every time I try to login i...

Resolved! Oculus Dash Desktop Problems

Okay lets start from the top. Simple I connect my Quest 2 with PCVR Link Cable. Perfectly fine everything else is fine. I use SteamVR and paired with Oculus Tray Tool to fix a couple FPS problems. As well as for VRChat which is the game I am playing ...

Resolved! Quest 3 air link

So I have recently purchased the quest 3. This is my first time owning a vr which makes this problem even worse for me. I have been trying to connect my quest 3 to my pc through air link but everytime I do it keeps saying "We cant find your headset. ...

Notsnix by Honored Guest
  • 3 replies
  • 0 kudos

Quest 3 missing… some questions

I know that the headset doesn’t have traditional tracking, but:Will I know if my account was removed from a device registered to me?Will I know if a device registered to me gets registered to someone else’s account?Can I register the serial number of...

MegaMat by Honored Guest
  • 2 replies
  • 0 kudos
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