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Forum Posts

Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Forgot PIN

I forgot my oculus pin and I’ve checked the settings on the oculus app but there’s only a “Reset PIN” option. But I can’t reset the PIN because I must know the old PIN to create a new one. Can anyone tell me how and where to change or turn off my PIN...

Facebook account disabled

How could i get my account back. It says I’m too young but i am not. My 6yr old son was on my account and I didn’t know he was on a game he wasn’t supposed to be on. I forgot to put parental support on the game. It was a honest mistake. I had my Face...

OVR25027186 Error message [SOLVED]

Hey, I keep getting this OVR25027186 error message. It doesn't let me uninstall the game and it doesn't let me launch it. It's on all games. I've disabled my windows firewall and real-time protection. So not sure what else to do?

Cannot create new account

When trying to create a new account for my quest 2, it says "issue has occured, try again later". This also happens when i go to the store.

My name change

I want to change my name and I swear it’s been longer than 8 months but it still says I can’t please let me change it

Fix the Avatar System

Just got the VR set for my son and setting it up we are confused as to why all the avatars are feminine no matter how they are dressed or attributed? Is there a way to fix this or is this a known issue?

Oculus Quest 2 not working

Please help!The other night one of my son's friends fell while wearing the headset. Ever since then the quest 2 has not been working correctly.When you try to play a game it says, "Use this code to connect your headset. An error occurred, Please try ...

4Ewtons by Level 2
  • 1 replies
  • 1 kudos

My contours didn't come back in

I just had my quest replaced and put my contours in the box with them and I was sent back only the headset. I looked through the ticket and there isn't an option for my problem. I need help

Resolved! Resident Evil Code is missing.

There was no code present in the box, and I sent a message with all the required information and waiting to hear back. This was a Christmas gift and got it for the Resident Evil game. A resolution would greatly be appreciated so my children can play ...

Oculus PC App won't install. NOT ENOUGH SPACE error.

Trying to install the Oculus PC App on my laptop and keep getting the NOT ENOUGH SPACE on my PC error even though I have more than enough space to cover the 15.3 GBs required. What's going on and how can I fix this?

Singe69 by Level 2
  • 17 replies
  • 0 kudos

getting a new laptop with a rift S!

hello all! I need help I REALLLLLLY want to use my RIFT S with a new laptop ill be getting but I have no clue what one will work at all with it. I have a mini display port adapter already for laptops and I need help if at all can be given! down below...

Resolved! Help

So I refunded a game beat saber and I still don't have my money I checked my balance and it still has 29 dollars in transaction but I can't redownload it I have to buy it again what do I do

Developer Mode

Hello dear meta team so my meta developer mode just got deactivated a month ago I tried a couple times to remake it and it’s still not back I really need help I need to fix this for my game!

Incredibly high latency on pc vr games

I use Virtual desktop to play pc vr and when im in virtual desktop it is fine but when i try to play i game i get 500 ms . my pc is connected with a ethernet cable, i dont know what to do at this point


I’m trying to turn on developer mode and create an organization so I chose two factor authentication with an app and I turned it on but it still tells me to put two factor authentication on when I already did that.

Can not redeem resident evil code

Cannot redeem resident evil who is. Me says code was already used which is false. Please help says it expires December 31 and today is December 30. Thank you.

Resolved! Help, unable to turn on oculus.

I am unable to turn it fully on without the pattern coming up, I have recently gave it to my brother to use for a week or two and he set a pattern which I cannot reset via the app.

My order has gone missing

The tracking number supplied doesn't exist and our order is 2 weeks late. There doesn't appear to be any contact details on the website to find out what is happening. Where do I go for help?

meta quest device settings unable to access

back in June of 2022, i purchased a Meta Quest 2. Recently for Christmas I received a gaming computer. I attempted to download SideQuest. it told me I had to enable dev mode on the oculus app. I tried to, but I couldn't. When I went to the "devices" ...

Rift/Quest Link software setup crashing after I click Agree.

Had Rift software installed on my PC about a year ago, which back then it was well below specs for running Oculus Link. Now that it's up to spec, I went to reinstall the software - but it just crashes on setup. Video below. Note that after this, I st...