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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

online games crash

Hello i'm having a issue with official patch v51, after logging in quest 2 i saw it autoupdated and now somegames doesn't work like recroom vrchat and other online games when it try to run this games crash and login screen, but my other friend can pl...

My son was banned

Hello there,My son just purchased Gorilla Tag on Steam in order to get Moderator status and when he joined his first game he was falsely accused of cheating (likely because of his new abilities as a Mod or The Stick) and has now been banned for 4 wee...

Resident Evil Weapons Training

The Knife is the first weapon. I can grab it with either hand and I can swing it back and forth till the cows come home but nothing happens.I can skip past the weapons training and start the game but since I’m just starting the game with an error or ...

Mobile App Log in not working

I am not able to use my device (Oculus Quest 2, 64Gb) because it is not possible to pair the device with a mobile app because it is not possible to log into the mobile app. Every attempt to log into the mobile app results either in an error message "...

pr0ph3tyr by Honored Guest
  • 6 replies
  • 1 kudos


I’m 51yrs old and my Oculus has been banned because it’s says I’m under age..,I need the banned release off of my account

My Quest thinks I'm 10ft tall

This started after the most recent update. Just wanted to know if this is a known issue with a fix before I reach out to the Support team.The Quest home menu is at the correct height. Every game I start, however, appears much lower then it did before...

Resolved! Support request

I sent in DM a few weeks back to get some assistance with some questions I had about parental controls and allowing my child the ability to be the owner of their device without losing access to the game that was force locked to my account when I was ...

Nvidia RTX A2000

We are considering buying a laptop with an Nvidia RTX A2000. To use with the quest 2?The supported list includes NVIDIA GeForce RTX 20 series (all). Does the A2000 fall within the 20-series??

PASCAD by Honored Guest
  • 18 replies
  • 2 kudos

Meta support is really unhelpful

I recently contacted meta support due to lens flare and was immediately approved for an RMA.I had an issue with shippping and got bounced from supportworker to supportworker. And every time I was forced to re-explain my situation. Got an answer like ...

GayTaco_ by Honored Guest
  • 1 replies
  • 0 kudos

Account Issues

Trying to reestablish an account for my grandson. Occulus Quest bought 18 months ago. 1-year membership best of my knowledge. Person who setup the account has no idea what his information is to login. Can I establish a new account for my...

2nd Account of Quest not Pairing with App

I have 2 accounts for my Quest, one for myself and one for my daughter. My daughter's account pairs fine with the Quest but when I log in with my account and try to pair it does not recognize that I am trying to pair so I use the headset pairing code...

"Email not available"

Hello. I'm trying to update my Meta email address using, I want to update to the same email i use for my Facebook account. However, the form is saying "This Email is Not Available". Can someone help?

Quest Pro PCVR sound stuttering

I been using the quest 2 for a year and never had any sound issues. But I recently got a Quest Pro and whenever I airlink it, it causes my pc sound to stutter and lag randomly, often when loud or multiple sounds play. It happens right when the PCVR m...

Addapp_ by Honored Guest
  • 2 replies
  • 0 kudos

App purchase not appearing in my library

I purchased an app thru the Meta store in the app for my Oculus. I then had to replace my headset. Now the app is no longer appearing in my library. How can I restore this purchase?

Oculus go won't power on or charge

No lights or anything. Try holding the power and volume and still nothing . Is there any known fix. Meta will not back their product And I can't get it repaired . Please help

wbang by Honored Guest
  • 3 replies
  • 0 kudos

Resolved! Phone notifications setup problem

I found out how to setup phone notifications a little while ago and tried to set it up. When I got to the page where it says stuff about setting it up, I press continue and it shows a loading wheel but it never loads. It eventually kicks me out of th...

Recording and Casting to MQDH 3.2.0 not working

Hello. My Quest 2, `Version:, Firmware Build ID: user-49068160412800150` is completely unable to cast or record through the Meta Quest Developer Hub. I've tried everything the popup asks (check accounts, reboot, update, check network, ...

nexusxe by Explorer
  • 7 replies
  • 1 kudos

Meta Quest app Log-in not working

Hi. Sorry, I know this has been posted before. I am just not sure if I will receive support if I post on an already created thread. I am trying to set-up my Meta Quest through the iPhone app. I have tried logging in with Facebook, Instagram, and even...

Resolved! Meta quest app logging in not working

Alright so in my meta quest app there are many options into logging in, face book logging in with metaquest account and instagram. So first I clicked the option log in to your meta quest account BUT it says "Continue in your browser" I exit out and f...

Quest 2 cyclically show battery status after sw update

After latest firmware update, to 50., latest version as of today on the 3rd of May. I put my oculus on charge after updating the thing, to get it to 100%. Now it seems to like it partly start and show the power status screen, then shut down again and...