Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
Normally it worked like this: when i had the elite strap plugged in the headset the charging light would be off until i plugged my charger in my elite strap, from then on the light would turn orange until it fully charged the headset + elite strap ba...
Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...
Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...
As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Hello i'm having a issue with official patch v51, after logging in quest 2 i saw it autoupdated and now somegames doesn't work like recroom vrchat and other online games when it try to run this games crash and login screen, but my other friend can pl...
Hello there,My son just purchased Gorilla Tag on Steam in order to get Moderator status and when he joined his first game he was falsely accused of cheating (likely because of his new abilities as a Mod or The Stick) and has now been banned for 4 wee...
I formatted my quest 2, now my account name is incorrectand it prompts me to repurchase my games
The Knife is the first weapon. I can grab it with either hand and I can swing it back and forth till the cows come home but nothing happens.I can skip past the weapons training and start the game but since I’m just starting the game with an error or ...
Does anyone know how to make them also appear on my computer, or for games I bought on my computer to show up on my phone? (I still use quest 1)
Spoiler (Highlight to read)just a question can you use a referral code with a store credit purchase?just a question can you use a referral code with a store credit purchase?
I’ve had my oculus for almost a week now and I’m still fairly new and still getting the hang of things, however I’m unable to download horizon worlds I’ve restarted my headset even hit invites to a session but still wasn’t able to access or enter it ...
I am not able to use my device (Oculus Quest 2, 64Gb) because it is not possible to pair the device with a mobile app because it is not possible to log into the mobile app. Every attempt to log into the mobile app results either in an error message "...
I’m 51yrs old and my Oculus has been banned because it’s says I’m under age..,I need the banned release off of my account
Okay so I have been locked out of my main account on the occulus but it was fine my son could still play and the games were accessible still . Now there was a update and it removed his account and left only my locked account and removed the factory r...
This started after the most recent update. Just wanted to know if this is a known issue with a fix before I reach out to the Support team.The Quest home menu is at the correct height. Every game I start, however, appears much lower then it did before...
I sent in DM a few weeks back to get some assistance with some questions I had about parental controls and allowing my child the ability to be the owner of their device without losing access to the game that was force locked to my account when I was ...
We are considering buying a laptop with an Nvidia RTX A2000. To use with the quest 2?The supported list includes NVIDIA GeForce RTX 20 series (all). Does the A2000 fall within the 20-series??
I recently contacted meta support due to lens flare and was immediately approved for an RMA.I had an issue with shippping and got bounced from supportworker to supportworker. And every time I was forced to re-explain my situation. Got an answer like ...
Trying to reestablish an account for my grandson. Occulus Quest bought 18 months ago. 1-year membership expired...to best of my knowledge. Person who setup the account has no idea what his information is to login. Can I establish a new account for my...
I have 2 accounts for my Quest, one for myself and one for my daughter. My daughter's account pairs fine with the Quest but when I log in with my account and try to pair it does not recognize that I am trying to pair so I use the headset pairing code...
Hello. I'm trying to update my Meta email address using https://auth.meta.com/settings/account/, I want to update to the same email i use for my Facebook account. However, the form is saying "This Email is Not Available". Can someone help?
how many device can be use in 1 account and 1 pc
I been using the quest 2 for a year and never had any sound issues. But I recently got a Quest Pro and whenever I airlink it, it causes my pc sound to stutter and lag randomly, often when loud or multiple sounds play. It happens right when the PCVR m...
I purchased an app thru the Meta store in the app for my Oculus. I then had to replace my headset. Now the app is no longer appearing in my library. How can I restore this purchase?
No lights or anything. Try holding the power and volume and still nothing . Is there any known fix. Meta will not back their product And I can't get it repaired . Please help
I found out how to setup phone notifications a little while ago and tried to set it up. When I got to the page where it says stuff about setting it up, I press continue and it shows a loading wheel but it never loads. It eventually kicks me out of th...
Every time I try to change my username its states that I've recently changed my username but I believe I changed my name in March 2022 but I was not completely sure of the exact date or month, I would be grateful if Oculus Support could help me figur...
Hello. My Quest 2, `Version: 47.0.0.282.341, Firmware Build ID: user-49068160412800150` is completely unable to cast or record through the Meta Quest Developer Hub. I've tried everything the popup asks (check accounts, reboot, update, check network, ...
Hi. Sorry, I know this has been posted before. I am just not sure if I will receive support if I post on an already created thread. I am trying to set-up my Meta Quest through the iPhone app. I have tried logging in with Facebook, Instagram, and even...
Alright so in my meta quest app there are many options into logging in, face book logging in with metaquest account and instagram. So first I clicked the option log in to your meta quest account BUT it says "Continue in your browser" I exit out and f...
After latest firmware update, to 50., latest version as of today on the 3rd of May. I put my oculus on charge after updating the thing, to get it to 100%. Now it seems to like it partly start and show the power status screen, then shut down again and...
Let me start of here by saying im angry.Im very angry because after a while I open up my quest only to find out I now need 1 a meta account. 2. all of my apps are gone even if I log into ocules app on my pc it says I own 4 apps that are basic Ocules ...
I am having an issue connecting my controllers, since the last update.
