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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

cant install beat saber

for some reason i cant install beat saber and i tried the solutions on here're%20still%20having,open%20a%20support%20ticket%20here. and it didn...

AlixH2021 by Honored Guest
  • 1 replies
  • 0 kudos

Resolved! Party features not available on quest 2

I was recently playing ghost of tabor on my quest 2 .when all of a sudden my friend couldn’t hear me in the party. I restart my quest says there’s an update I updated it then my quest on then when I go to start a party it says party not available on ...

Seth2454 by Honored Guest
  • 12 replies
  • 3 kudos

Air Link suddenly stopped working

I connected to my pc earlier today to play a new steam game I bought (I will note it said “missing requirements” but my PC is absolutely up to date and meets all requirements so I didn’t understand why). I didn’t shut down the game when I was done, j...

Problems adding account

When I try to add a account I can't find were to add it un like other videos like I seen I'm already logged in and it shows me my oculus head set and that's it so the real problem is finding were to add my other account. So if u could get back to me ...

osa132 by Honored Guest
  • 3 replies
  • 1 kudos

Need to merge Gear VR account with main meta account.

I currently have an Oculus account on my Samsung Galaxy S9 for use with Gear VR with which I have purchased several Gear VR-only apps that I would very much like to keep. I was told by a developer of the Virtual Desktop app/program that I would not b...

DeepL0GiC by Honored Guest
  • 1 replies
  • 0 kudos

Gear VR Universal Menu no longer showing up

Hello I have a Galaxy S7 and my universal menu no longer shows up when I hold the back button in any app.I can see the circle build in the middle of the screen, and it will go black for a second, and then just fades right back to whatever I was previ...

justinISO by Honored Guest
  • 9 replies
  • 0 kudos

Headset deleated some of my games

I opened up my oculus quest and it started up fine but I realized that it had deleted beat saber and the climb off of my headset and when I went to the store to see if I still had them I have to pay for them again and it has no idea I have purchased ...

Trouble logging in

Can anyone help?there was a recent update to the VR, I am not the most tech savvy, but we used my boyfriends email on the family VR, upon trying to use it. It asks me to sign in to the meta/ oculus/ Facebook account. Email is correct and tried every ...

Blinking logo

My son's Meta Quest 2 has been blinking on the Meta logo all day. I have held the power button down to restart & it comes back up doing the same thing. He really doesn't want to do a factory reset & lose everything. It is fully charged. What else can...

Resolved! Left controller thumb sensor not working correctly

On my Quest 2, the thumb sensors on the thumbstick, buttons, and the little pad seem to be not working correctly. It thinks that its being held down, even when my hand isn’t on the controller. I can’t thumbs up or finger gun in VRChat. Any help?

Quest 2 controller joystick stuck in game but not irl

 I haven’t found anything online relating to this so I’m asking if anyone knows how to fix this. I can move the joystick irl but when I look at my controller in the oculus home it just stays in the corner not registering any inputs. And when I’m in a...

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FoodHub by Honored Guest
  • 2 replies
  • 0 kudos


My Facebook account connected to my oculus quest 2 has been banned for no reason. Now I can no longer connect my pc with airlink, how can I fix it?

Red LED not charging

My headset has been off for at least a day due to me being busy and I left it on low battery but today I wanted to play so I put it on charge but he LED didn't change so I left it an hour and I put it on wanting to play but it didn't turn on and the ...

Headset power

The meta logo keeps flashing and it won’t turn on it’s been doing the same over night as well and I cannot connect to the headset to force it to power down and debug menu will not open ether.

Money taken with out my approval

My grandson bought 2 games and then oculus charge my account 7 times and I did not give oculus permission to do that.. I need somebody to get a hold of me so we can discuss this. It is 1207 , Arizona time, Sunday, the 16

Ada102767 by Honored Guest
  • 2 replies
  • 0 kudos

Short battery life on headset

Hey, my headset i have been seeing, it has a very very short battery life and i compared it with my friends and it was a 58 minute difference so i was wondering if you guys at the meta team can support me, i have tried everything i could know, i even...

Home won’t load oculus quest 2

When I try to load up my apps after a factory reset I can’t see any apps opening up the App Library and when I open browser etc it shows connecting to oculus but I have went on my phone and connected it and left it for 5 minutes then nothing happend ...

New GPU Compatibility

Hi, do you guys have a time frame on when the new gpus, specifically AMD Radeon RX 7900 XTX, will be compatible with air link?

Quest pro controller is keep loosing tracking.

I've been testing Quest pro at work, and for security reason all wifi access is blocked by WISP basically.So, I appiled access for the wifi network both Quest pro and controllers, and Quest pro is working fine.But the pro contollers are keep loosing ...

Extreme Tracking Issues

I've had this issue before i had a bootloop which is thankfully resolved, but that besides the point. My Oculus Quest 2 is having the worst tracking issues I've ever seen, making it almost unplayable. My tracking is so messed up, the things it does i...

Left controller spinning

Hi, I bought 4 Meta Quest 2 sets last Christmas (2022) so approaching 7 months now. My son has complained periodically about controller drift but normally it has not been constant and has been quite mild, but earlier today the drift has changed into ...

Loggin into oculus app with facebook

I have an issue logging into oculus app on Samsung s8+. It says login disabled from an embedded browser The app is up to date and I have logged into oculus website with Facebook with no issue Please resolve

Resolved! Refund for subscription , 2 time this happens

I was trying a one month subscription for the app when in reality and it charged me for a year. This game is not for me. I tried to cancel subscription last year and did not succeed. Had to eat the 179.99 charge. Come to find out it’s happened again ...

GOHIRA101 by Honored Guest
  • 1 replies
  • 0 kudos
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