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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3258 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Age verification

I received a notification saying I need to verify my age or my account will be suspended. I tried to upload my drivers license but it will not let me submit it. I do not want to lose my account.

Can't add a new account?

As the title says, i cannot add a second user on my quest 2. whenever i click on "add account" it basically just stays on the "getting ready..." screen forever. please help??

BeefJelli by Honored Guest
  • 141 Views
  • 2 replies
  • 0 kudos

Left controller not working on quest2

I have a quest 2 my left controller will not pair my right controller goes in and out. I've read and followed all the suggested steps still nothing. And it has a white light that flashes 3xs. Please help me I am getting so frustrated. Thank you for y...

Meta store support not responding to email reply

Hi. I written to meta store support about wrong currency on meta quest store.They asked me to give them my: first and last name, meta horizon username and e-mail.I shot them the email and they didin't respond.Can someone please explain this to me?

Resolved! Quest 3 update 60

My quest 3 updated to version 60 on my wifi6e router. After the update the quest 3 will no longer connect to either the 5ghz wifi or the 6ghz wifi of my TP-Link AXE5400 Tri-Band WiFi 6E Router (Archer AXE75). I have tried to even remove the security ...

Black Screen

I have only had my Quest 2 for less than a month. For the last week while in the middle of doing anything the screen just seems like it turns off to sometimes comes back in 10 seconds and sometimes up to 1 minute. I have tried rebooting right after i...

pauljr670 by Honored Guest
  • 120 Views
  • 2 replies
  • 0 kudos

Account Suspension

I’m 15 and don’t have an ID of any sorts, and it’s saying to send identification or my account will be suspended. How long is the suspension for? Days, weeks? Months? And how do I make sure my account doesn’t get suspended! I just got my oculus last ...

ixoraizzy by Honored Guest
  • 160 Views
  • 2 replies
  • 0 kudos

Resolved! Refferal didn't work

Hi there. My name is James Green, username : (redact) Sent a referral to my best friend after nagging at him to get a quest 2. He activated the link but hasn't received any bonus credit and neither have I. Can you sort this out for us please. His use...

jmg2005 by Honored Guest
  • 527 Views
  • 11 replies
  • 0 kudos

Quest 3 mic is quiet on some games

So, we are playing After the Fall, and the quest 3 mic is so quiet, that anyone else can barely hear it. The other players are using PSVR2 and Quest 2, just the Quest 3 have issue. Any idea how I can fix it?

Wushuboy by Honored Guest
  • 261 Views
  • 3 replies
  • 0 kudos

Quest 3 can't cast on mobile

Hello, I need some advice. I have my Quest3 paired with a Huawei P30Lite and both devices are connected on a 5Ghz network via an Archer C5 router. No other network works for me. When I try to start casting, a message pops up on my mobile phone saying...

PepaDepo by Honored Guest
  • 328 Views
  • 2 replies
  • 0 kudos

Resolved! Different trials/demos

Are different users offered different demos and trials? I only ask as my mate played a demo of Ragnarok on his Quest 3 yet I wasn't offered the same demo. TIA

quest 2 wont connect to oculus pc app but connect to pc

hello, ive never had an issue connecting my quest 2 to my pc using the link cable or any usb cable but now the oculus pc app wont detect my quest 2 . My PC detects it and i can access the storage of the quest and side quest detects the quest. i unins...

Foilz by Explorer
  • 4571 Views
  • 10 replies
  • 0 kudos

Meta Quest 3 mic built-in in keyboard is disabled

On my brand new quest 3 i wanted to Type using voice. When i open the browser i can click on the Type with voice (mic button) next to address bar (on the right) but only keyboard opens up. I can see there is in the bottom left disabled (Grey out) mic...

Account exists, unable add child's Meta account

Trying to add my child's Meta account to my Meta parental account, I'm unable to add their email/account because their account already exists. Child's Meta account is in grace period and would be suspended if it's not linked to my parent account. Hop...

seiern by Honored Guest
  • 163 Views
  • 1 replies
  • 0 kudos

Left Controller not working

So, in the intensity of a family member trying VR for the first time, got disoriented and hit a column in the room and cracked the ring on the controller. It worked fine for awhile, then started to drift then stopped working all together. What is the...

Dwill985 by Honored Guest
  • 144 Views
  • 2 replies
  • 0 kudos

Meta Device Referral Credit not recieved

@MetaQuestSupport, helloI've redeemed a meta device referral, but after activating my headset, I have not received $30 like the redeem said. Can you help me figure out why I haven't received my $30?Thanks

problem logging into oculus/facebook account

My issue appears to be very similar to https://forums.oculusvr.com/t5/Get-Help/Problem-with-Facebook-login-to-Oculus/td-p/956161I have an Oculus Account. I forgot my password. When trying to reset my password, I get the error. "You merged this Oculus...

b.908740 by Honored Guest
  • 2193 Views
  • 6 replies
  • 0 kudos

Meta Quest 2 controllers have wrong positions

Hi,Just bought new Meta Quest 2 and instantly have issues with controllers: they have wrong positioning. They can stack in the same place for a while or have position offset etc. In the same time rotation and fingers tracking works well. I already tr...

ushko3 by Honored Guest
  • 3891 Views
  • 11 replies
  • 0 kudos

Meta quest 3 real life noise

Hello, I have Meta Quest 3 and it's been a week since I bought it, but now the real view is not the same as when I first took it out of the box. There is noise in the image. What could be the reason? Can you help me?

ognekc by Honored Guest
  • 179 Views
  • 2 replies
  • 0 kudos

Resolved! Meta Quest 2 game as Rift games

if I buy a game on a meta quest can I somehow play it as a PCVR game so it uses the power of my pc not oculus?

Gamesa by Honored Guest
  • 109 Views
  • 1 replies
  • 0 kudos

Day 2 "Escalated Ticket"

Just thought I would start doing daily updates in the forums. I'm starting day 2 of my support tickets being escalated. I have been working with Meta customer service for over 20 days now.They have my kids birth certificates, my driver's license, my ...

Casting Flaw

Just purchased a Meta Quest 3 and latest Chromecast on the promise of compatibility. When trying to cast from inside headset, clicking on camera app, the Chromecast does not appear as an option, only App or Computer. Yes we’re on the same network. Ye...

BadDad25 by Honored Guest
  • 208 Views
  • 3 replies
  • 2 kudos
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