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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

VR not Pairing

My Bluetooth recognises the headset via my phonei’ve put in the five digit codeBeen doing it all night and it’s still not responding my headset to continue onto my games

Joolzzzzz by Honored Guest
  • 2 replies
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I cant redeem game

So I tried to redeem a game my friend got me via email and when it sent me to the app it didn't have the prompt to redeem it so I went to the website and it asked for my meta account to redeem it so I used my meta account to redeem the game then I we...

Quest it's been.

First thing first we set up the quest 2 about a year ago on one account worked great and had no prob sync. with phone. Then the new update came out and it's been nothing but a head ache for me and the wife, the kids would love to play it again it's b...

Did not receive gifted game

When gifting a game to my other email that isn’t connected to a vr account I have not received the email with the code. It has been two days since buying it and the payment has gone through. I don’t know if there is a easy fix or if I will have to wa...

Oculus PC won’t login

I’m trying to connect my quest pro to the pc oculus app but I can’t login through the application as it always pops up with error (I don’t wanna login via Facebook or instagram). I’ve seen so many similar issues over the past few months, almost a yea...


I'm having trouble  putting the code in my account 

headset not starting up, stuck on unlock code

today i was playing gorilla tag and i got off and when i took off my headset i put it down and it fell about a foot, usually after i get off a game i will plug it in, this time i didn’t and i stopped playing for about a hour, later i plugged it in an...


When im playing a game on airlink/link and i disconnect my quest 2 from pc momentarily then try to reconnect to pc my game closes and im back in the menu. Like does my headset have to always be connected?

Ak47.exe by Honored Guest
  • 1 replies
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Photo viewer gallery

Hello I am looking for an app like this : I find the concept to watch my 2D pictures in a new environment completely great Do you know where I can find and app like this for Oculus q...

Browser site permissions

I want to grant microphone access to a site on the browser where do i find the site permission. NOT THE APP PERMISSIONS BUT THE WEBSITE ITSELF

ThaShoe by Honored Guest
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Unknown sources.

So I don't know what happened but I turned on developer mode and installed games from side quest and the worked fine but after a few weeks the unknown sources tab just disappeared, and it won't connect to side quest anymore. Can someone please help??

Beat saber not available

I bought this Quest 2 that is supposed to be with beat saber and 5 other games as you can see in the attached photo from the box. But when I started it, it only offerred GOLF+ and some other game but none of these 6. 

gmaghzal by Honored Guest
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Bootloop memory

I have this boot loop on my quest 2 but the thing is, it’s not like other boot loops where I turn it off and factory reset. I cant turn it off, and the reason why I have a boot loop is because of my memory on my quest 2. I film so much videos on gori...


I was wondering if it was any possible way i can track my headset to see where its at?

Available languages for in stream ads

My facebook page has recently become eligible for in stream ads and I cannot monetize my content because the Greek language is not in the list of supported languages. The list contains 20+ languages and the relevant article states that more languages...

Purchasing a game

I purchased 2 gift cards and I wanted to buy a game because my friend sent me a referral code and I went to purchase it and it wouldn’t go through. I have $40 and the game is $30 but with the code it’s $22.50 and I can’t purchase it

Oculus Quest 2 black screen

I charged my game in different methods for like 10 hours trying to figure out why it's on a black screen and not turning on. So I got mad and stressed out because I only had 20 mins of playtime, and the thing is I charged it yesterday for the whole d...

jokjokbab by Honored Guest
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Resolved! Inquiry about Adding Kosovo to Platform

Dear Meta,I am writing to you today to inquire about your plans to add Kosovo to your platform. As you know, Kosovo is a partially recognized state in Southeast Europe that has been seeking international recognition since its declaration of independe...

Apps disappeared

Hi. All the apps I purchased have been disappeared and when I try to re install them it will ask me to re buy them. When I go to library I find them under my apps but as soon as I click on them it will ask me to pay again

My B&S nomad wont download

So I went to check on the U12.2 update so I tried updating it and it kept queueing when no other app was downloading and then at one point the installation kept failing and I couldn't download nor delete the game so I factory reset my vr cause I have...

Horizon Worlds wont put me in lobbies with others.

Before last night I never had issues with joining public lobbies. Everytime I click to enter a world no matter what it puts me in a session by myself. The only time I am able to play with others if I join off of a friend. I have checked for updates f...