Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Have an legal invoice for our purchases

Hello,I need invoices for my purchases (payment by my company) and Meta CAN'T do it. It is just possible for usd to generate a news mail with prices and content BUT with a new number and the actual day date. It is really out of law and crazy. Have yo...

MaGiXieN by Explorer
  • 4 replies
  • 3 kudos

Right squeeze function not working on FS 2020

Playing FS 2020 through Oculus Air Link. The squeeze function on the right controller (right brake) doesn't work in FS despite being assigned to the action. The left squeeze does work. I'm stumped as in actual quest 2 standalone mode the left squeeze...

App Lab change?

So basically I heard that AppLab is making it so you have to have a real business (true?) and does it have to be a developer business? I am building a game I was hoping to put on AppLab and now I don’t know if I can. Can I?

Warranty replacement

My left controller for Oculus Quest 2 purchased 11/23/2022 is not working anymore. It will not pair or power on with my device. I've placed new batteries and tried other troubleshooting with no change. Please let me know how to get I contact with a r...

Unable to add the complete 9 digit zip code

I was trying to add the zip code extension to my billing address because recently META has charged me sales tax for purchases. Alfredo, a META employee stated I needed to use the forum to solve my issue. AlfredoIt is known as State Taxes.(09:01:28) M...

Alaska1st by Honored Guest
  • 4 replies
  • 0 kudos

Resolved! Beat saber installing issue

I been trying to install beat saber and the game will get stuck on the “installing…” and after a few minutes or seconds, it will reset back to “not installed” is there anything I can do to fix this? 


Black screen

My screen on my headset went black. I can hear music and I see the meta logo when it first turns on but after that it’s just black

Alleddie by Honored Guest
  • 1 replies
  • 0 kudos

Jagged and flickering, renders in low quality.

Hello all. Apologies for my English. I use google translator.There is a problem. All edges are broken and flaring. At home also in games. I think the problem started with version 49. Everything was fine before. Factory reset does not solve the proble...

DimMin by Honored Guest
  • 1 replies
  • 0 kudos

oculus developer verification issue

I am trying to verify my developer account because it will be required soon and since I don't have a verified business I wanted to do admin verification. when I tried to verify though I accedently closed the page and now it is under review but I thin...

kosh242 by Protege
  • 3 replies
  • 3 kudos


We have this warning come up on our headset. every time we try to enter a game . It doesn’t matter what game it is because it does it on all games . Games we’ve tried it on include Gorilla Tag and Blade and Sorcery . we have tried clearing the cache ...

i cant change my pin

I tried to reset my pin but it never sent me the link to reset I changed my email on my Facebook and still can't get the link. Can anyone help me out

Resolved! Refund Request

I would like to request a refund of $1.00 for the Hoame game. It was free trial I had but didn't know that there was an auto payment to my PayPal. I did subscribe to hoame but, was for during the free trial period. I canceled the auto payment subscri...

Payment declined

I keep tring to buy theif simulator but it wont work and money keeps getting taken for no reason


Hi, can somebody help me, how to SET UP META QUEST please? We have quest version, from 2020 - 2021?Step by step? Because I couldn´t find the way.Thank you very much!J.

Blank screen

My VR has a blank screen with the meta logo appearing every now and then. It was also turning itself on and off just before the screen went black

Why won’t this game install

I recently uninstalled a game from my headset and then restarted it it when it was re-downloading and since then it has been constantly downloading for about three weeks and it’s not actually downloading it’s just stuck on 150mb/153mb and I can’t can...


Is the Intel® Core™ i7-3540M Processor compatible with oculus quest 2?.i meet all the other requirements for it but i dont know if im not reaching it with this component

Golden_I_ by Honored Guest
  • 2 replies
  • 0 kudos

App stuck downloading

Every time I try to download an game it will get stuck around 0.15Mb away from the finish of the download. I have Factory Reseted my Oculus Quest 2 two times!! I don’t know what is going on and it’s definitely not okay! I’m just trying to play on my ...

Quest 2 won't start

Hi, I am trying to start our Quest 2. We get the green update bar, then a pulsing Blue Meta symbol, and it won't move past this. We tried a factory reset, but when we push the volume down and start button, it goes to the boot menu; however, as soon a...

Resolved! Oculus quest 2 stuck on black screen

My oculus quest 2 is stuck on a black screen. When I turn it on I can see my guardian boundary and nothing else. I can use the volume and see the volume but everything is black. I restarted it (that menu showed up) but nothing happened. I can also wa...


I bought the creed: rise to glory - championship edtion deluxe packs (just a note I previously had the game before they updated it to the championship edition) to see what they were but as soon as I opened it I realised I didn't want it so I tried to...


My name is Marta Vall and I’ve been charge about $100 on my debit card that I have not authorized this company to charge my account. I’m not sure how you got my debit card account and it needs to be cancelled immediately. I need to speak to someone i...


I just want to know if there is a place that can repair them (Oculus Quest 2)? My son got mad and "punched" the headset with the controllers, it hasn't work properly since. Thanks

zavyay by Honored Guest
  • 1 replies
  • 0 kudos

Oculus Pro Black screen with audio

I have had the Pro for about 2 weeks now and yesterday it started randomly going to a black screen. I can still hear the audo playing and sometimes even see my desk that I put in the gradian but the game goes out. It happens when wile connected to Li...