Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2808 Views
  • 67 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

No referral credit

@MetaQuestSupport I used my friend's referral link before activating my device 8 days ago, but neither of us have received the $30 store credit.

Not being able to buy a beat saber pack

I bought beat saber and after that i wanted to buy a music pack to it, but it only said that it cant finish adding the payment method because of bad internet and asking to try again later. well, i did both of those things, i checked my wifi connectio...

Headset keeps turning itself on after Powering Off

When I'm done using my Quest 2, I hold the right power button for 3 seconds, and I see the menu come up that allows me to put it in Sleep mode or to Power Off.I select Power Off. It powers off. I put it down. The next morning, I pick it up, and it's ...

Golf + still glitching

I purchased the new Occulus 3 and the golf+ game still freezes up. Can I purchase it again and get a clean install. See thread below for ongoing issue.MetaQuestSupport (Community Manager) posted a new reply in Get Help on 03-20-2023 10:23 AM: Thanks ...

hawkeye78 by Honored Guest
  • 242 Views
  • 3 replies
  • 0 kudos

Blurry and bad game graphics

This is my first time buying a Fr headset and when I got it the moment I put it on everything looked blurry and I can see a lot of dots, also when I play games it looks low quality and there’s no way for me to make it better, if there is anything you...

Please enable 'wireless' Air Link for ethernet on Quest 3

Air Link looks amazing when im near my beefy router, nearly as good as wired. However, when I hook an ethernet to the Quest 3, it only wants to use AIr Link via wlan0 and not eth0. Even if the option sits in experimental, i know I'm not the only one ...

TheMentor by Honored Guest
  • 438 Views
  • 3 replies
  • 0 kudos

2 factor authentication

Hi,since last week we are trying to create a 2fa for one of our accounts but we receive no message on our phones (yes we tried with different numbers). Everything works fine until we should put in the code (which we of course didn't receive...).also ...

STG_VR_eins_0-1701694164697.png
Anonymous by Not applicable
  • 159 Views
  • 2 replies
  • 1 kudos

Quest 2 stuck at 35fps

So I updated the queat 2 from 72 as was a solid 72fps to 90hz instantly went down to 35fps so changed it back to 72hz but it's still stuck at 35fps ? I'm new to pc from console so not sure how to fix it? Any advice would be really appreciated if anyo...

Stanchi13 by Honored Guest
  • 177 Views
  • 2 replies
  • 0 kudos

Oculus Rift Laptop doesn't recognize HDMI cable

HelloI just recently bought a used Oculus Rift as a Christmas present and wanted to try it out myself first. I watched YouTube videos and installed the Oculus program to link the headset and it recognizes the USB cable but not the hdmi one. I don't r...

btxpkmn by Honored Guest
  • 450 Views
  • 10 replies
  • 0 kudos

Cloud storage

I'm having issues with my cloud game 'saves' going from the quest 2 to the quest 3 (it is only a portion of my achievements crossing over to the new platform). I've tried the https://secure.oculus.com/my/cloud-backup/ but that states that i need vers...

Resolved! quest2 cannot connect to my computer

In January 2023 I started using quest2 to connect to my computer. When connected, three dots will appear on the quest2 screen as it loads. After loading for a while, the screen goes black. I was trying to find a way to connect to the internet and I t...

Charging irregularities with Quest 3

Hi,I noticed some weird stuff when trying to charge the quest right after a heated gameplay session. One time the orange light would blink a bit when I plugged it in and then it would turn off (confirmed not chaging), until some time passed and then ...

Hot5pur by Explorer
  • 468 Views
  • 7 replies
  • 1 kudos

Resolved! Asgards wrath 2 on a second account

I installed asgard's wrath 2 on an account i wasn't really using and i then wanted to install it on my actual account. I got the game with my quest 3.The reason why i installed it on the account i wasn't using was that i installed it immidiately afte...

Resolved! Quest 3 Blanking Out During Play

Only had my new Quest 3 for less than a week. Yesterday it started blanking out while I was using it. Happens on several games and Supernatural. Have rebooted it several times and reset it back to factory default. Still doing it this today. Hopefully...

howardew by Explorer
  • 885 Views
  • 13 replies
  • 0 kudos

Oculus quest 2 pc app not starting

I downloaded the oculus quest 2 app from the official site. I tried to start it but the app did not even show in the task bar. I want a app on my pc but I did not founded another site to download the real oculus quest app. Please help me with a link ...

beltysek by Honored Guest
  • 418 Views
  • 7 replies
  • 0 kudos

Cable link problem with Quest 2 and windows 11 laptop

New to all this. Setting up my quest 2 using the PC app. The app does not recognise the Headset using the cable or air link. When connected by cable the headset appears under file explorer as a mass storage device so is connected. Any ideas?

Croc70 by Honored Guest
  • 552 Views
  • 11 replies
  • 0 kudos

Quest 2 glitches

I’ve been having this problem where the right side of my quest glitches, like very small pixels. Whenever i move it starts glitching and the pixels appear. It’s noticeable and it’s been irritating me for a bit now. I’ve cleaned the cameras i made sur...

how do i get my games/account back

this has been so hard i never had this much trouble with any technology i deleted my face book acount a year ago and i still cant get any of my games to this day when i try it tells me to log into my facebook acount and i cant becuase i removed it so...

Cannot log into Meta Quest account

My 2FA is no longer working and I cannot do anything with my new Quest 3 as I cannot log into my account.Someone please contact me to have it reset.

sddracula by Honored Guest
  • 298 Views
  • 6 replies
  • 0 kudos

Battery

I have not been able to charge my headset. It’s been almost three months before it went completely dead. I would have problems keeping a charge for a long time or taking a long time to charge. I have three different chargers and none works. Please he...

Quest 2 screen shake on link cable and airlink

HelloI have had trouble with screen shake on airlink, then later link cableI have tried lowering the resolution, changing power setting, and even buying a link cable but none of that fixed the issue.I use a 12600K and 3060tiI am wondering if anyone h...

Mobile app not connecting

So this is a problem that we’ve been experiencing for quite some time now. My girlfriend and I both have our own Quest 2 headsets and the Meta app to go with them. We have run into the issue in the past of the app not allowing us to sign into our acc...

Reprocate by Honored Guest
  • 320 Views
  • 3 replies
  • 0 kudos

Logging into Facebook from embedded browser disabled

Trying to get my Gear VR up and running on Samsung S9. Occlusion VR app says Continue with Facebook, but then says Logging into Facebook from embedded browser disabled. Tried logging into Occulus, but it says the account has been linked to Facebook -...

CptnShiny by Honored Guest
  • 21524 Views
  • 10 replies
  • 1 kudos

Locked out of Meta.

Just bought a nice and shiny Quest 3 recently and wanted to start using link to play it on my pc. unfortunately Meta had other idea's and instilled a two factor authentication with a phone number that i no longer have nor is active which i assumed us...

App download speeds DEATHLY slow

Just got the Quest Pro in the mail yesterdayI'm trying to download DeoVR onto my computer, it's 300MB and taking hours for something that should take 5 seconds. Also the oculus software took almost an hour when it should have taken 2 minutes. I have ...

Labels