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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Two small yellow dots in middle of display

Hi I purchased my quest a few months ago and I stopped using it for a few weeks (lack of time,work,ect) but I recently booted it up for the resident evil 4 game and it has two yellow dots at the top of the screen and I don’t know how to fix it. Thank...

Refund - funds not received

Hello I have refunded a game named Five Nights At Freddy’s Help Wanted Sunday September 3 and today I got an email that the refund has approved and unfortunately I did not get my money as expected so if you could please help me get my money back I wo...

Golf+- Help with game play.

In real life I play to a scratch, sometimes better sometimes a little worse. I cannot seem to aim with Golf+ (quest2). Drives slice every time although I can keep in fairways about 60% of the time, so it’s more of a fade. Even adding draw to it. Litt...

Resolved! Downloads

my games will not download. When installing them it quits right in the beginning. This has been going on since the last update. I do have the occulus. Any help would be greatly appreciated. Is there something I should be doing?

oculus quest 2 does not work

I purchased the oculus quest 2 about 2 years ago. I never really used it, didn't really know how to set it up. I decided the time has come to get it working. I charged it for over a week. The indicator lights for charging do no light up. I tried the ...

Resolved! Meta Quest for Business Requires two accounts.

I purchased my oculus Christmas 2021. We had no issue except the occasional drift but a couple days ago, it started asking for a business account. It’s never done this before and it’s stuck on this loop. I have rebooted, I’ve gone through all the opt...

Headset won’t charge

Yesterday my headset stopped charging.I thought it overheated so I left it to cool down.When I woke up it wouldn’t charge.I’ve used 3 chargers including a new one. Idk what to do

Deccovr by Honored Guest
  • 2 replies
  • 0 kudos

Quest Pro Controller Stuck On Blue Light of Death

So my controllers were updating, and after they finished my left controller wouldn’t turn on after even restarting. So I unpaired it and tried to repair it. But then it got stuck on a blue light. Which I will call, the blue light of death. Now it won...

Mojz by Explorer
  • 20 replies
  • 1 kudos


so basicly, i want to active 2FA for developer mode, but if i use the authentication app all the codes are wrong, also when i have entered my phone number it says "too many codes sent, please try again later" help would be apriceited.

Meta Workroom - PLaces in a room

Hello I have created a room with meta workrooms, in this room we can use different layout but I want to use one and in this one I have only 4 chairs. How ever for the next meeting I am waiting 10 personns. I want to know if I have to configure someth...

Resolved! Horizon Worlds

My mic is muted in horizon worlds only. I’ve checked the mute button on my controller, it’s unmuted. I’m not in any parties. My oculus is not muted. I have given permission to record, given permission to Mic for horizon worlds and checked privacy, al...

Cant connect to Air Link.

Everything was fine yesterday, but today i downloaded the Avast VPN (it is turned off btw) and now my air link doesn't want to connect. it shows up on the menu but when i click it it does nothing, the status is constantly "Not Connected". not sure wh...

Resolved! Connected, but no internet (Quest 2)

Hey so for the past week or so I haven’t been able to get on my Vr. Everytime I try to connect to the wifi it says “connected, no internet”. I really would appreciate if someone could help me, just got the Vr in January of this year. Much appreciated...

Game unable to update

So when I open up the game, it says it needs to update but when I check to see if there’s an update for the game it doesn’t have updates available. This is for two games not just one

Headset tracking lost

Every time I try to turn on my oculus and play, a screen pops up and says headset can’t track movement. I have perfect lighting and it had worked just fine about a week ago. I clean off the cameras and keep the headset in perfect condition but my con...

Oculus Elite Strap Not Charging Itself or Headset

Hello, recently I encountered a problem where when charging my oculus through the Elite Strap the Elite Strap is not charging and the headset charged 50% in 8 hours. The Elite Strap is connected correctly to the headset and the charger. I do not know...

SAK2050 by Honored Guest
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Resolved! About qustpro controller for quest2 Question

Hello, there is a problem with the goods I bought. I need help. My reference number is: The product is Quest Pro controller with quest2. The problem is that the controller can be paired with the head display. The hand movement in the left and right c...

joyceok by Honored Guest
  • 11 replies
  • 0 kudos

i cannot recharge my battery

Charging or Power, the issue i am having is i cannot recharge my batteryi want to reach out to support team via chat, or WhatsApp.

Adding second user

No matter what i do this just has me round in circles.I go to add second userIt takes me to a bubbles screen when I an adviced to enter a code onto a page on my phoneWhen I do this I get told on the phone its connected.Back to the headset and nothing...

Did not receive the money form a refund

Hi my name is admir and I refunded beat saver and I did not receive my 30 bucks that I paid for it for a friend and he funded it but I never got my money is worth so if you can give me my money back please

buboara by Honored Guest
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  • 0 kudos

Confirmation email wont send to my email

Logging into my Meta account on Oculus has just been a whole mess, but one thing that's been messing me up the most is that the confirmation email won't get sent to my email I've waited over 10 minutes, and then sent the code again, waited then sent ...

sqssiigal by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Horizon Worlds home name after username change

I recently changed my username and when I select go to my home from the Horizon Worlds app, I see a loading screen that has "[old username]'s home by [new username]". Is there any way to change the name of my home to match my new username?