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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Can i connect to this laptop?

I bought a Tuf F15 (the 2022 model with i7 and 3070ti), i have a question, can i link a Quest 2 to it? If yes, how? (I've read that a simple link usb-c probably won't work)Thanks for the help

EXAX_21 by Level 2
  • 0 replies
  • 0 kudos

nobody can answer this question?

hi, i am having trouble getting a answer to this question. i live in dubai, uae. the meta quest pro is not sold here.i have an address in the uk i can deliver the item to. i can set up the meta quest pro in the uk, then bring it here to dubai. if i d...

ghupp by Level 2
  • 0 replies
  • 0 kudos

No audio when screen recording on IOS

So I want to stream my quest 2 on my twitch from my iPad on the oculus app casting but when everything is setup and start recording it mutes the audio but I get video. I then tested just normal screen record and as soon as you go into the oculus app ...

How to remove fb account visibility

Hi all, is it possible to remove the visibility of my fb account, but still use it for log in without doing factory reset of Oculus? I’ve realized that my real name and surname (necessary for owning a fb account) are now visible under my Oculus handl...

How can i get i get a replacement controller

My little sister took my controller and threw it outside and broke off the half side of the ring in the right controller. the controller still works but it has no tracking. i need to know if i can get a replacement?

Can I get New Controllers?

Hey Oculus, and Oculus Community, I have a big issue with my left controller. Whenever I use my thumb stick to go up, it will stutter and Gitter every time it goes up. Sometimes it will even try to scroll down by its-self. I am wondering if I can get...


Hallo, ich bin ein deutscher Junge, der sich selbst eine Quest 1 bei ebay gekauft hat, und ich möchte fragen, ob ich einen Ersatz für meinen rechten Controller bekommen kann. Ich habe die Quest 1 zu meinem Geburtstag gekauft und wollte etwas Spaß hab...

Resolved! Mic glitches while in party

Hello there, I wanted to ask if someone experiences (or does not experience it anymore) the same issue as I do. Whenever I hop in a party with 1-3 friends, in the beginning, it always seems to be working just fine, however once every 2-5 minutes my p...

Gajoes by Level 2
  • 3 replies
  • 1 kudos


I tried refunding contractors but it was unapproved for some reason

Parental supervision problem

I recently set up parental supervision for quest the thing is that I accidently blocked link and removed parental supervision now when I want to download a game it says it's blocked by parent and I can't unblock it as a parrent

Go Live

alright so i seriously dont understand why oculus (now meta) got rid of the go live to facebook option on quest. it was really handy to have and easy to active. i could trust that my fotage was being saved and now when i just film from the headset it...

Sm0kei by Level 2
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Resolved! Gorilla tag error old version can’t update!!

My son is playing the old beta version and now he has an error saying he can’t play with other people and needs to update…we’ve tried uninstalling and reinstalling heaps of times but it still keeps coming up and can’t play!

Customer Service Nightmare

Hopefully this message will help someone else.My Oculus headset stopped working on 09/23. I was told that it would be covered under warranty. They said that once they received my headset I would receive a replacement within 3-5 days. I waited for one...

Buyers Beware, warranty replacements may not get to you

At this point I am 5 business days past the day I was told my producted was processed and ready to ship. They were not at that point even abke to tell me when i woukd get a email with the tracking information. They refuse to give me any time frame, a...

Still waiting for replacement to be shipped - 2 months in

Hello, Oculus Support received my Quest headset on April 6th. Few days after they promised me a replacement unit within 2-3 business days. Couple weeks and support mailings later, i still haven't received anything. I didn't even get to know the reaso...

Replacement quest 2 won’t pair

I have had a support ticket open for a month now. I sent in my less than 6 month old quest two for a dead pixel. They sent me out a replacement headset. while waiting oculus updated to meta so once I got my headset it won’t pair to my account. They s...

facebook disabled cant login to linked accounts

Hi , my facebook got disabled and now i cant login to my Meta and non Meta accounts. i was attacked by a malware infection. who do i contact to get help? i was trying to contact FB support emails but it lead me to nowhere... also Help Center doesnt w...

akutame by Level 3
  • 2 replies
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Blurred/jittering edges of shapes and on Text on Quest 2

Hello everyone, since a few days (i think since the update to v46 but not sure) i noticed jitter around the outside edges of shapes (they looked blurred) like the menu on the home screen or open windows on the home screen. This effect is also visible...


my oculus is stuck on the meta logo. I have tried every factory resetting as well as waiting to see what happens. i am now 5 resets in and 5 days of waiting and nothing has happened.....any help will be highly appreciated, as of now i feel as though ...

Broken trigger

So for some reason, my controllers grab trigger won't stay fully in its place, like it's slightly down and I can't keep it up without it going down again. Please help!

Use this code to connect your headset

Use this code to connect your headset: once I go to\device on my mobile phone and then enter the correct code, it looks like the code has been excepted and then it quickly prompts an error code which says, an error occurred, please try agai...

Poopbin by Level 3
  • 5 replies
  • 3 kudos

Quest 2 Left Controller Fails to function & lens bulge

Recently, my left Quest 2 controller has stopped working. I am unsure whether I should contact Meta about this or ignore their headache of a support system and outright buy a replacement. I've never dropped my controllers, and I could have never seen...