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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 2 not connecting to Meta Quest App

I have had the Meta Quest 2 for 3 days now and have not been able to use it because of some connecting issue. Me and many others are very mad that we cannot use our Quest 2, its not just the Quest 2 with this problem its the OG Quest to from what I h...

Resolved! Oculus Quest 2 installing games extremely slow

I haven’t been on my oculus for 5 months, and recently, I came back excited to play it. I went to update my games and noticed it was installing at 64KBs a second. I restarted my internet, and the router. Turned on 120Hz refresh rate, still nothing. S...

Quick Invite Issues

I spent an hour and a half on the phone with Support this morning trying to resolve this issue with no resolution. So my boyfriends oculus was purchased three days ago and is signed into all of his respective accounts. We are all following each other...

Can't login to Oculus Quest 2 since Meta

Since Meta took over, I can't use my Quest 2. I've tried signing in over and over, but it keeps saying that I need to login using Facebook. It's giving me the random code to login in to Meta and connect my device, but then it tells me that my Faceboo...

Horizon worlds

Hey i downloaded horizon worlds and it's permanently loading. Is there an update coming or how should i go about fixing it. We're stuck at the "play horizon with friends" screen.

catien2 by Level 2
  • 1 replies
  • 0 kudos

Air link control

My air link is connecting to both monitors but i cant control them using my controlls. I have to use my keybord and stuff still. But it dows show up on my Oculus, I can see everything happening just cant control.

Resolved! Games Purchased on Oculus site not in Library

I am new to VR. I have purchase some games on the Oculus site. When I put on the VR Gear the games are not in my library. When I check the oculus site it says the games are purchased and it says that it is in my library. Help Please.

Party - Watching TV - Quest 2

Hi there, I am having trouble with not being able to join / teleport to my friends in a party. The 'Go' option is greyed out.My aim is that I would like to use the Oculus / Meta TV app in a party so I can show my friends my 360 videos but having trou...

Resolved! Oculus rift sensors usb change randomly ?

So for the past maybe 6-12 months iv noticed my vr going weird half way through playing or at random points . Iv now noticed that for some reason my sensors that are both plugged into USB 3.0 will randomly change and say they are now 2.0. I will unpl...

How to set custom ASW values?

I use Oculus Tray Tool as the options in the debug tool are limited to 45Hz - I currently use 18Hz. Is it possible to set a custom value for this in a different way? Thanks

UKJim by Level 2
  • 0 replies
  • 0 kudos

Boneworks-Character moves on its own to the right

Hello, I have the game "Boneworks" and when I start it the character moves by itself to the right thing that makes me unable to play. It only happens to me with "Boneworks", games like "Blade and sorcery" work correctly. Any suggestions?

Resolved! I'm blind in one eye

1. I’m blind in my right eye. <- I’m assuming this eliminates me from ever using VR.BEFORE YOU ANSWER (with a "everything will work because sales") reply,please try this experiment for two minutes: a beginner level of any app, and try to hit or inter...

Solved: 4 Quest 2 in same room

I checked a lot of information, I think it is possible in theory, I want to confirm whether the following is feasible1. Would you like to ask if a room of 15Mx6M can use 4 sets of Quest 2?2. Will using PCVR with WiFi6 to stream the Quest 2 wireless s...

Horizon worlds not loading

Hi, I’m having issues getting into horizon worlds. I just recently purchased an oculus 2, I’m trying to enter horizon worlds and I get stuck on the loading screen, after about 10 min it says I’m not connected to the WiFi when I am. I have already tri...

Replacement Lenses?

So I have a scuff Mark that’s on my right eye lens, it’s not really that big of an issue at the moment but I’m wondering if you’re able to replace the lenses. I cannot find any lens protectors and if you can’t change the lense or have them replace fo...

LuridFTW by Level 3
  • 17 replies
  • 1 kudos

Oculus Quest 1 stuck in "Download the app" screen

Hello, I got an Oculus Quest 1 from a friend which was not powered on since one year ago.Directly Factory reseted it so that i can pair up to it, now here comes my issue, everytime i try to pair it via the mobile app it gives me the "Unable to Connec...


I think all users that can't pair with a refurbished headset should get together and start a class lawsuit!!!! I'm tired and fed up with the excuses we should be sent new headsets!! What's everyone's thoughts?? I already called consumer affairs and f...

QtCw by Level 2
  • 0 replies
  • 0 kudos

Answer om support or privat message

How long does it take oculus to answer on these post or privat messages? I have an issue which i send a ticket on 14 about 14 days ago, and im pretty sick of not having getting an answer yet!!

AirLink got blurry sometime

I have a rtx 3070 and a wifi6 router at 1 meter with VD and ALVR and oculus link everything work perfectly fine but with air link i got masive quality drop like all become blurry so i try to disable dynamic bitrate and instead of become blurry ( like...

Pin Not working

I Tried Too Get A Game To Day It Asked For My Pin so when i put it in It Didn't Work And I Don't Know What To dogot any advice..

Temp Fix for losing Guardian Issue

As you know, the guardian having to be reset is quite the frustrating thing. It's been an issue probably since the 20's-something version of Oculus Quest 2. No matter the lighting, etc, I would constantly lose the guardian. After searching the net I ...

Update so I Basically locked out of my quest 2

So I basically found out I am locked out of my quest because I bought the headset second (from OfferUp) and bought the controllers (from meta). The headset works I can technically pair but can’t because it hasn’t been updated and it can’t update unle...