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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3759 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! PAID app deleted itself

So today i bought virtual desktop and then after playing some gtag i restarted my oculus and laid down on my bed and started scrolling threw youtube. and when i got back on virtual desktop was not there, so i went to the shop and it said $19.99 inste...

Interface slide button isn´t working

So I just got my Quest 3 but when I was about to turn it on, I noticed that one of the interface slide buttons isn´t working as it should. I found out that I´m not the only one with this issue, but didn´t find a good solution. Should I request a repl...

Meta Quest 3 running hot

I have noticed that when I play “busy” graphics like shooters that the headset heats up around the forehead has anyone experienced this ? I can play games without much going on processor wise for up to an hour but a busy shooter game hears up after 1...

Resolved! New Oculus account setup error OVR88948175

We run a VR lab at the University with 19 Oculus Rift and 4 HTC Vive stations, open to all faculty, staff, and students. We require each user to sign into Windows with their own University account, and to create their own Oculus account. Beginning in...

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twhall by Expert Protege
  • 124458 Views
  • 59 replies
  • 13 kudos

Very very poor customer service

My right controller has splitt down the middle seam. I have since learned this is a known defect with the quest controller. I sent an email to customer support. They asked for photographs of the device. It then took 4 days to receive another email as...

Pc streaming - display quality

Hi Guys, So im new to Vr and been playing with the quest 3 for a couple of days. I`ve been using virtual desktop and Immersed to try streaming my Pc gaming to the quest. It looks good until playing which becomes grainy. How can i improve it? I`ve ord...

Connecting Headset with Android Phone doesnt work

Headset shows a 5 digit pin and i also can enter it into the meta app but after that it days headset not found . their both on the same network (i tried different phone, WLAN, hotspot, WLAN 2 ) ive resetted the headset and app multiple times, i delet...

Promotion for Beat Saber

i saw that you get beat saber for free when you set up you new meta account. i have alrerady purchased beat saber 2x now on first account and a facebook account i made just for oculus. i havnt played oculus in about a year or so. so when i turned it ...

Rivel504 by Honored Guest
  • 1134 Views
  • 4 replies
  • 0 kudos

Resolved! Unable to download or install a bunch of GearVR games

Hello! I have been trying to download all my games over the past few months, just to make sure I have access to everything I have purchased, and I found a ton of games that won't download or install any more. I've tried on multiple networks and on a ...

Resolved! Ipd 76 quest 3

Hi Arena there any Solutiins for ipd 76 on quest 3 or will i need another headset? Wichtig ones would be better? Thx and Greets.

Why I have 30 euros Store Credit?

I received my first VR headset last week (meta quest 3) and I was looking for games to buy in the Meta Quest Store, and I noticed that when I was going to press pay, it shows I have a store credit, so the final price was going to be 0 cost. Now, this...

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Resolved! Question about deletion

If I delete my meta account and decide to come back, can I get the same @ Username as long as my username wasn't taken by another user. Just out of curiosity

Can We Play 2 Flat (non vr) Video on Same Time

Hello guys, can i get some help?I want to compare 2 non vr video. Is there any way i can play 2 video on same time on oculus quest 2?I try use multitasking with 2 different apps, but when i play 2nd app, the first app stop playing video.

dic05mof by Honored Guest
  • 1288 Views
  • 8 replies
  • 1 kudos

I have a question that is Medical concern with the Quest 2

I have a piece of Metal in my Head therefore I need to keep magnets away from it in general. According to my Doctor I could probably put weak Magnets right against my Skull, like Fridge Magnets, but as a precautionary measure I need to keep those at ...

Draverd by Explorer
  • 751 Views
  • 4 replies
  • 1 kudos

Golf+ doesnt work in left handed mode

Hi, I have just purchased Golf+. I want to use it in left hand mode. It gives me the option to be a lefty but then then continue can only be selected if I select right hand. Why is this? If I can't play left handed I'd like my money back.

RockyCad by Honored Guest
  • 329 Views
  • 1 replies
  • 0 kudos

Need help with missing headset in order

I pre-ordered a Quest 3 headset from Meta, and it was missing in the box. I did receive the accessories I ordered in the boxes I received. The headset had the same tracking number as an accessory so it says "delivered" but it was not there. i promptl...

Resolved! Quest 3 controllers do not show in quest link

When I connect to quest link the virtual quest 3 controllers do not show up in the home screen. Instead I see hands. The hands do react to the controllers that I am holding physically but I do not see controllers I only see hands. If I put my physica...

Ability to remove apps from library

I'm sure this has been brought up before, but I am doing it here because this frustrates me to no end.I have free apps and demos that I want to remove, including one that I installed accidentally. I want to permanently remove them from my library, ye...

casting to app

Although it worked once casting has never worked since. On the app (running on an ipad) it gives me an option to "start casting" but i press it and it never connects . Help please.

Resolved! App sharing is not working with v54 or v55

Since a recent update (this morning I believe?) the apps do not show up in the shared accounts app list. You can search the apps in the store, they will say “shared” and display a “view in library” button, but when you click it, it leads to an empty ...

Quest 2 not fully charging since 39.0 firmware update

So, I have recently discovered a huge potential problem. I started to notice that my Quest 2 won't charge - even though it would show that it's charging both by LED and the battery icon. After using the Link, I always sit the Quest 2 down and power i...

Quest 2 controller

My right controller for the Quest 2 is not tracking. The controller is shown as having full battery, when I hold the oculus button, it shifts the menu screen so I know it is connected. However it says Right controller not connected. Do I need a new c...

Acwatters by Honored Guest
  • 443 Views
  • 6 replies
  • 0 kudos

Resolved! Meta Quest 3 - left lens slight fuzzy

Hi. My quest 3 headset has a lens that is very slightly but noticeably out of focus. Nothing I do rectifies this (PID setting etc. Anyone else had this? I don't need prescription specs for close up so it's not a problem with my eyes. Other than repla...

Gasfire by Honored Guest
  • 6048 Views
  • 2 replies
  • 0 kudos

quest 2 wifi error

Hello, it has happened to someone that the wifi connects but it says a message of no internet access and what has been resolved has happened to me and I have tried several alternatives and nothing

YDuke08 by Honored Guest
  • 549 Views
  • 1 replies
  • 0 kudos

Resolved! Parent & Child account

Hello!I have set up an account for myself in the iOS app on my phone and an account for my son in the app on his phone. I can use my account with our quest 2 and streaming on my phone works perfectly. Whe he uses the quest 2 under his account, his ap...

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