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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

VR headset working but cant play games

The vr headset seems to be working ok and shows games but nothing will play. I go to a free game which is in the library (or in the heaqdset) and click on it but the only thing which plays is the preview video. I use the hand controller and push ever...

Oculus app on PC "Open in browser"

I'm trying to set up the app, but I can't log in. I tried logging in with my Oculus account but it keeps saying I put in the wrong password, even though it's right, and neither the "Help centre" button nor the "Forgot password" button do anything. Wh...

Broken controller ring

 Hello! I recently broke my controller ring, (right controller) as seen in this picture:I managed to fix it, but there is no tracking.I was wondering if maybe I could get it replaced/get a replacement.- @alf1eee

alf1eee by Explorer
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  • 0 kudos

Oculus 2

I haven't played my vr in months, when I went to play it it was asking for me to enter a code into my phone on the meta app but the code on the vr was not visible only the top of the grey background could be seen and it wont let me move it down to vi...

REZVILLE by Honored Guest
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  • 0 kudos


I have refunded two games in the past and non of the money has came through. I think it is because I use a debit card. Please help.

B Button Oculus Quest Pro Auto Pressing Rapidly

I just purchased the quest pro 4 days ago (Sunday) and the buttons on my right controller were working fine up until yesterday (Wednesday) which is when inside my headset i could see the hand shadow overlay on my right controller start to spam the B ...

Quest Link Does Not Work Consistently

OS: Windows 11Quest Model: Quest 2 (more than one)Link Cable: Multiple third party cables made for Quest 2PC: Multiple PC setups including laptopsHello,I'm not necessarily here to ask a question, but I want Meta to be aware of an ongoing issue with t...

Can’t find account

Hello. I created a second account I thought as a joint account to this profile with the same email. I purchased several games and tons of cosmetics within that account but I cannot find it and the login I had for it is no longer active. My primary ac...

My Oculus Quest 2 keeps turning off randomly?!

Now, I will have to say a few things before any replies on solutions are made:- The battery of the headset is 100%.- The camera is clean and tracking is working.- The headset itself on the outside has no damage.- This issue has just started. Well, to...

Resolved! horizon world says coming soon

hi i have oculus 2 and am over the age of 18. but, when i go to the store horizon worlds still says coming soon.please help i would love to play it

WiFi 6E not working on Quest Pro, even after RMA

Hello guys, I've talked with this topic last month on Reddit with this exact problem to hopefully get some answers, but to no luck. So I turn to the Meta forums.It all started when I first upgraded my old family router to a 6E mesh system, and althou...

Multiple Devices under 1 admin for education...

Hello All,I have purchased 4 Quest 2 sets for my vocational program at a local high school. We cannot access FB from district networks, we do not have phone owned by the district, we cannot AirLink due to network security settings. It looks as though...

Quest 2 overheated and won't turn back on

I was playing gorilla tag and my lenses started to flicker then just eventually stopped working and I could just hear stuff around me and then i heard the overheat warning but couldn't see it and then it shut down and won't turn back on.

Avatar issues with synced accounts

My avatar won’t load correctly . I changed my avatar on Instagram and Facebook, and it says it will the same on meta, Facebook and instagram but it won’t show up when I get on the oculus it makes my avatar baldheaded, but on Instagram and Facebook it...

People app

Every time I try to open the People app to join a call with a friend it closes as soon as it opens. I’ve looked for a solution and all I can find is uninstall and reinstall. It doesn’t seem like this is an app that I can uninstall. Can someone help m...

Help, headset stuck on a bubble screen

I just got my oculus and finished the controller update but then I got stuck on the bubble screen and I tried restarting but that didn’t do anything and I don’t know what to do HELP!!

spieZxt by Honored Guest
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Controllers won't stay active/connected/responsive

When controllers go out of view (behind my back, for example) their ability to point goes away. Sometimes pulling the trigger will bring them back to functioning.What I've tried:Unpair/repair both controllersFactor reset controllers (as described in ...

Unable to install Oculus App

Hey guys,I have probably over a thousand hours on my VR and have had it for about 3 years, so this one is bothering me. Long story short I just reinstalled windows after upgrading to a 3080ti.I have been trying to install this Oculus software (Oculus...

Yuh_Mutha by Honored Guest
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Resolved! Talk to live chat tech support (where is it?)

I was chatting live on my computer with a tech guy from oculus trying to resolve an issue. I cant for the life of me figure out how I did that? where do I go to chat live with support?

phillyd023 by Expert Protege
  • 42 replies
  • 3 kudos

Continue in your browser

it doesnt open the url when it says "continue to browser" when you press log in with facebook or instagram, not even the reset password button works which means meta put no effort at all in there app, Please can someone help me

Gamer_Egg by Honored Guest
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How do I go about getting a replacement controller?

The left controller has broke and I am wondering on how I could go about getting a new controller. I bought the headset through Gamestop and got a two year warranty. I am unsure if I would get a whole new headset or just a new left controller. In whi...

Horizon Worlds not Launching

I've attempted to launch horizon worlds twice. The first time, it used a constant 12%-15% processor but didn't go anywhere. It loaded a window on the desktop saying horizon worlds. If I put the headset on it said the same thing. The second time I att...

Resolved! Quest link not working

Hello, i recently got a new pc setup to play on PCVR, but each and everytime i try to enable quest link or air link on my Quest 2 it keeps loading forever. I also found out that OculusDash.exe keeps closing itself and reopening constantly while it lo...

Badonion by Honored Guest
  • 7 replies
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Tracking issue & black screen

So for some time, my VR has had tracking issues that it wont let me get through.Ive tried everything I could like resetting it and even factory reseting it. As you know, Factory reseting it takes me back to the screen we see when we first get it, but...