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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3762 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Suddenly My Home Menu Screen is Really Small

Yesterday my Quest 2 was fine - today, the home screen (explore, etc) is tiny and feels like a laptop screen sitting in my lap. Which I hate. I've searched online but can't find a way to restore the bigscreen glory. There is no white bar/line under e...

Unauthorized Charges By Meta

I see charges by Meta on my PayPal but it's virtually impossible to track why was I charged. And then there are 5 entries of Meta on my PayPal. I had removed you folks but it's still showing. Plus you don't have any phone number we can call? What kin...

Cloud save list of apps doesn't include Resident Evil

I am getting ready to factory reset my Oculus and I wanted to check that all my games would cloud save. I logged into my account on a computer, and selected Cloud backups. Only 5 games appeared. Resident Evil wasn't there. Am I missing something? I a...

Oculus Quest 2 keeps shutting down

My Oculus Quest 2 kept rebooting on its own, so I did the "Factory Reset" yesterday and now it keeps shutting down... repeatedly. Highly annoying. The power is fully charged and no damage to the headset itself either. How do I fix this?

Quest Pro stuck on userdebug firmware

Hi there, I've been trying to get support today with chat but with no luck. The 4 agents all drppoed communication and are not following up in email.I have a quest pro that is on a "userdebug" firmware version and I am unable to update it to a "user"...

Headset will not pair!!

I am trying to pair my new pro controllers but my headset is not paired to my app. When I try to pair it, it says that it is already paired to an account and I cannot find what its paired to. Believe me I have tried everything short of factory resett...

Resolved! Can't receive emails from Oculus on password reset.

At first after attempting to send email through pc I then tried mobile it did not work. I then thought it was Facebook so I reset my Facebook password and tried plugging that in as password. That did not work so I began to guess many times until Ocul...

Quest pro controllers

So recently my quest pro controllers tracking was messed up and I factory reseted my quest 2 when I unpaired and repaired them it would say firmware update on the right and left then it would go away and it never said 0 percent updated. I even left m...

Quest 3 shipping

“I want to pre-order the new Quest 3, but I’m not sure with which shipping company it will be sent to Germany, for example, DHL or UPS.”

Meta app not showing any games or purchases

I tried to purchase an in app item, it then asked me to confirm in the meta app. Upon logging in to meta app it asks me to pair the headset. I skipped this part to check the apps and purchases were still all there, and they were missing, it looks lik...

Pairing major issue..

Hi,I got a total amount of 45 Meta Quest 2 devices. I am not able to get any help from Meta support, no feedback at all.. ?!At least a couple of devices I cannot pair to my app, I think they have been paired to one other account before.Tested factory...

Meta Quest 3

Can I use the Meta Quest 2 Charging Dock and Elite Strap with Battery on the Meta Quest 3?

RGC66 by Explorer
  • 165 Views
  • 1 replies
  • 0 kudos

Resolved! Glitches

Can anyone walk me through how to fix these glitches? I’ve tried rebooting. Cleaning lenses. They are a bunch of forums but I’m not seeing any results of the issue being fixed. I can’t get pass the main screen to do anything through the VR. Thanks in...

Need store support to get back to me asap.

Hi there. I'm trying to get a hold of specialist "Sandra" from (Meta Store Support) about sending me in a new Meta Quest 2. I haven't heard back from her yet. I was hoping I could get some information soon because she told me they'll send me a new he...

SsjSora by Adventurer
  • 418 Views
  • 1 replies
  • 0 kudos

Can't install some games from my Library

This week I reinstalled Windows 10 on my games PC. And the Oculus software. In the past I have had the odd problem with the Oculus program but I have found a way to get around them. But now I can't install 1/8 of my apps\games from my Library. And in...

ssb2 by Honored Guest
  • 513 Views
  • 4 replies
  • 1 kudos

Resolved! Beat Saber Queen sound volume too low

For the rather new Queen songs pack, the music volume for several songs is way lower than for other packs, as is the ratio to the SFX volume. So when switching to other songs, the (SFX) percentage must be adjusted, to hear the music reasonably... How...

White/yellow spot in the same place in both lenses

Can anyone tell me what to do?I just bought a Meta Quest 2, used it for a few days and there is now suddenly a white/yellow spot in the same place in both lenses. It's not just 1 pixel, it's a weird shape, like a little circle with a tail.I have trie...

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Customer service

I purchased an out if warranty replacement for my quest 2, I received my refurbished replacement and spent over a week and over 15 hrs trying to get it to connect via Bluetooth to my oculus account So i could use it finally they realized that is was ...

constant error

Alright, so when i deinstalled the game Bonelab it said it wasn't deinstalled so i tried again but it didn't let me. When i tried running the game there was an error "An unexpected error occured.Please try again." i was confused i tried running the g...

Meta quest 2 controller not tracking

The right controller will not track. It does not show up on the screen. The buttons still work, however the right controller does not show up on in the headset. The light was also blinking on the controller. The unit was purchased in July 2023. We ha...

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