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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2839 Views
  • 68 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! cant download roblox applab on quest 1

I tried to get Roblox off the oculus store and when I pressed get it just showed a loading circle where get used to be. There is no downloading percentage or any sigh of it downloading and its been a couple hour. I have tried factory resetting my hea...

kehvihn by Honored Guest
  • 925 Views
  • 1 replies
  • 0 kudos

App sharing won’t work because of multiple consoles.

I had to recently get a new headset because my last one broke. I factory reset set it and don’t have access to it but when i try to turn on app sharing on the new console it said “Can’t have more than one console with app sharing” but i litteraly can...

Can't connect my oculus quest 2 via link/airlink

Hello,I bought oculus quest 2 recently, and i have problem with connecting it to my PC, to play some games. I think the problem is my Oculus App (PC), beacouse it's showing like my PC does not meet the requirements, while i have meet them.CPU: I5 114...

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Monkey Place

I purchased some in-game credits (banans) in Monkeys Place which has been charged successfully to my card but the credits haven’t loaded onto my profile on the game! What do I need to do to get this resolved?!! I have emailed Meta support but no repl...

No one is online

My oculus says no one is online but I’m still getting calls and messages but I can’t call or message anyone

Resolved! Toggling between Airlink/Cable without Wifi.

I use a laptop for Link and use both cable and Airlink (with AirBridge). Many times where I don’t have Wifi available. Thing is, once I’ve toggled Airlink and later want to switch to cable, the option of using cable can’t be toggled without being con...

I don’t own the game anymore

I bought a game yesterday shave & stuff and now I don’t own it, I know I didn’t refund it and it doesn’t even show up in the purchase history this has never happened before and it’s very concerning considering a entire game can just disappear from my...

MinceoVR by Honored Guest
  • 254 Views
  • 3 replies
  • 0 kudos

Refund

I want a refund on FitXr because they forcefully took money off my card after my card was locked and didn’t give me a chance to cancel the subscription.

Xqrkii by Honored Guest
  • 244 Views
  • 1 replies
  • 0 kudos

Apps not working

When I open games it loads for a few seconds then goes to the homescreen and I've already tried factory reseting my quest 2 and it doesn't do anything

Zxps-_- by Honored Guest
  • 273 Views
  • 6 replies
  • 0 kudos

Resolved! Horizon World won’t load, blank screen after title screen

Installed Horizon World on Quest 2, open it and get Accept/Deny data message, I click ACCEPT and Horizon World title screen appears with three dots…then blank black screen. Nothing appears, no blue, nothing. Uninstalled a couple times/restarted/etc…

Quest Pro Developer Mode

I tried to enable developer mode on the Quest Pro following this tutorial:https://developer.oculus.com/documentation/native/android/mobile-device-setup/#enable-developer-mode The last window "Allow USB debugging?" is not showing up.I did it on Quest ...

cpvr.stud by Honored Guest
  • 3147 Views
  • 11 replies
  • 2 kudos

Date of birth

I’m having trouble editing my date of both I accidentally put in the wrong year and when I try to edit it is says notify customer support and idk how please HELP

Abysmal Meta Support Team

Any suggestions from the community about how to respond to the worst customer support I have ever received. We have a Meta Quest Pro. The right controller quit working well over a month ago. After trying many things from this forum, it still didn't w...

Oculus Quest 2 business stuck in v29

My oculus quest 2 seems to have the same issue as a few others I have seen in this forum in that despite being fully charged, multiple reboots including sideloader reboot, factory resets etc won’t recognise any new updates. As such many of the apps a...

issue converting an existing Meta account for a child's use

I converted my sons meta account for his Oculus to be in line with his age. It locked his account and then sent myself a link to set up a parent managed meta account. I went through the steps and it was successful. My son then log on to his account t...

Wrong Country in the Oculus Quest replacement form?

So one of my controllers had just stopped working out of nowhere and i wanted to get it replaced by oculus but when i went to the website to get it replaced and send it back , the country just above where you'd put in your address was in Switzerland ...

Virtual Desktop

I bought Virtual Desktop a while back and use to use it oftennow I have not used it for a while and trying to set it up on my oculus but cannot find it anywhere what do i d

Resolved! Update Boot Loop Is back

Hey I just got the update boot loop turn the headset on shows meta logo then a weird square looking thing with a green loading bar appears after the loading bar is full the meta logo appears and strobes, and it will stay like this. Tried Factory rese...

2FA is not working via SMS

Hey, since enabling 2FA authentication and having it send a few text messages, it no longer works. I am trying to re-login and not getting any text messages. If anybody knows how to resolve this, who to talk to, or where to even submit a support tick...

Flanj by Honored Guest
  • 5282 Views
  • 13 replies
  • 0 kudos

Im having trouble playing games on my quest 2.

When I open games like blades and sorcery and Vr Chat my game gets very laggy and eventually crashes saying that my headset is out of memory. I don’t understand it because I have over 100 gigabytes left

Can not find the "Unknow sources" in Quest Pro

Hello, I am using my Quest Pro connected via Quest Link to my computer. I have updated MQDH to its latest version. Generate the app and install it via MQDH. The problem I have is that when I am inside my Quest Pro and I go to the App Library I cannot...

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SCROLLING ISSUE

Hi guys! i was wondering if anyone else was having this issue and knew how to resolve it. after installing a game on my VR 2, I can't get past the terms and conditions read through, it does not let me scroll or do anything when I click on "next page"

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