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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2893 Views
  • 69 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Need help with settings

click Global Settings, change the "Logging Levels" to "Info" ↑ I don't know what to do. Please tell me how to do it. quest 2 in use.

tent20 by Explorer
  • 220 Views
  • 7 replies
  • 0 kudos

Headset

Got headsets from Amazon for Christmas gift. it is not allowing movement in game just allowing arms.it has gotten stuck in games and not responded to be able to go to menuWon’t also us to cast anymore. Says headset is not connected

JarBat by Honored Guest
  • 76 Views
  • 2 replies
  • 0 kudos

IPD stuck in the 62-64mm range Quest3

Anyone has a problem of the IPD slider stuck in a smaller range, than used to on a Quest3? One of my Quest3 devices won`t go above 64mm and won`t go below 62mm, so I guess somehow it became the full range of the slider. I have an IPD of 65.2mm. Any i...

Akhriman by Honored Guest
  • 121 Views
  • 3 replies
  • 0 kudos

People app keeps crashing

Every time I open the people app it’s keeps crashing every time it get done loading and it’s really getting annoying Can anyone fix this problem? Thanks.

ViperAjYT by Honored Guest
  • 4054 Views
  • 39 replies
  • 1 kudos

Terrible Customer Support

I have a Quest 2 we bought back during Covid, and a Quest 3 we recently purchased, and with the changes to Meta, both are about to be locked and deleted. I have uploaded my Identification and it keeps being rejected. I am getting fed up with this, th...

Resolved! Child Account Suspended

Hello,My child received a MetaQuest2 for Christmas, and I realized we had set him up as the “primary user” when I attempted to link his account to my parent account. He was listed as a “teen”, so I promptly updated his birthday to reflect his age (10...

Quest 3 V62 Passthrough Cameras Flicker Randomly

After I update my quest3 to v62, I get random screen (passthrough camera) flickers in passthrough mode. When the flicker happens, the whole screen turns into very dark for just 1 frame, just like I'm blinking one of my eyes, which makes me feel very ...

Resolved! I would be great if you could redeem gift codes despite having Quest+

The problem that I'm facing is that I received a store gift code for a game that's currently available on Quest+, meaning I can't no longer redeem codes for it.When I went to the store page for the game to enter the gift code, I saw the redeem button...

Cim by Explorer
  • 117 Views
  • 2 replies
  • 0 kudos

Resolved! Suspended Child account

Hi,I see countless threads started by parents completely frustrated by the lack of help from meta in resolving suspended child accounts. I'm another one, I set up a quest device for my daughter and meta have now suspended her account and between here...

Resolved! Cast not working

Both my iphone and Quest 2 are set to the same wifi, I select cast on my quest and select my app from the menu and on my phone is says it is now casting but I see nothing. Anyway to fix this because it's a serious bummer that I can't play with my fam...

Dissatisfied with support

Had metal for rwo months, controller has stopped working but support say I have to wait for a bag to then return the controller to them and then wait for them to assess it before they will send a replacement - the whole process will take longer than ...

Can connect with secondary account on quest 3

Hi,Added a secondary account to my quest 3.When choosing the new account at power on I get a message: Finish setup on a nother device. No code is shown besides the message.When I go to auth.meta.com/device I'm being asked for a code I do not have.Reb...

tirano by Honored Guest
  • 143 Views
  • 4 replies
  • 0 kudos

Received wrong product from my replacement

My meta quest 2 suddenly stopped turning on and I couldn't put them on charge because they didn't respond. I sent them back so they could give me a replacement they said, I still don't know what happened to my vr and why couldn’t they tell me what wa...

Pro controller not charging

My pro controller wont charge because it needs to update but it won't update because it doesn't have enough charge! Help!

Kidteapot by Honored Guest
  • 213 Views
  • 6 replies
  • 0 kudos

Resolved! Stuck in red orb in observatory

Hi I'm in Asgards Wrath 2 on the observatory. Completed star chart puzzles and spoke to Thoth. After I went back to being a mortal. I'm totally stuck. I can't go back into maps. It says fast travel unavailable. I can become a god but not able to get ...

Resolved! QUEST 3 slowdown problem

I have connected the QUEST 3 I bought today to my computer. After the connection was formed, quest 3 began to slow down.The glasses do not show a desktop. Black screen only. The video card and processor have been updated. I am using Translation. Than...

quest 2 - screen not working

i got my quest 2 a week ago and two days ago the screen just stopped working.. it keeps flashing white, when i cast it on my phone i can see everything perfectly. and when i restart it i’m able to see the meta symbol but it’s still flashing white. ca...

strm0bm0 by Honored Guest
  • 119 Views
  • 1 replies
  • 0 kudos

Resolved! Les Mills bodycombat VR pausing

Does anyone else have issues with this app freezing intermittently during work out? Specifically, mid-move I’ll get the ‘quit/resume’ screen. I then have to stop and select resume, then select continue, on the ‘pause/continue’ screen to proceed with ...

Music valley festival spirit

Music valley won’t let me start the festival spirit line. Am I missing something here?I’ve done all of the wanderer and electronought ‘quests’ and it won’t even let me start the festival spirit ones.

Droops.22 by Honored Guest
  • 314 Views
  • 14 replies
  • 1 kudos

Exit out of sideloading update mode?

I pressed the power and down volume buttons to access the forbidden menu. I selected to Enable Sideloading Update. The device rebooted into a blank screen and does nothing else. The light is purple and blinking. How do I exit out of this?

Penguin paradise instore purchase

Hi, my son is trying to buy items in store but when he does it doesn't show up in his items. None of his ice cubes are taken either. It goes through the process but nothing happens.

Left Controller not working

*Please help, Left Controller not working*I've changed the battery Cleaned the connectionsSwitched the headset on and offUnpaired the controller using the app but nothing happens when trying to pair it back upKind regards

Resolved! Brand new Quest 2 refuses to pair.

I’m using the Meta Quest app on an iPhone 7+. It’s an older yet amazing phone. I bought a brand new quest 2 off Amazon after my cat decided to knock my previous one off it’s shelf and onto the floor. The headset works, but it refuses to pair saying o...

Can’t purchase game

I can’t purchase games because it says I need it file an appeal,, not sure what that is. please help thx John Stengel

STFive by Honored Guest
  • 116 Views
  • 3 replies
  • 0 kudos
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