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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus 2 with static sound on left side

We just bought an oculus 2 yesterday and we have been using it just fine. We tried to use it this morning and the left side you can only hear static from it no noise. We tried restarting it because that’s what the website said but nothing is working

meta guest app on pc

it says that i dont have enough system storage when i have more then enough when i try to download it

Headset not connecting with app(phone)

I have a smart phone, its a android zte and i restarted it and have the meta quest app on it. I cant use the vr headset because even though I did a factory reset on the headset it says I have to pair it with my phone. It gives me a code but my phone ...

Controller Binds

So recently I've been having trouble with my buttons on my controller.( Meta Quest 2 ) The only game I play is Blades and Sorcery on pc using the oculus application. And I can't access the games menu because both the oculus button AND the 3 lines but...

Resolved! Facebook Messenger

My child can see new messages through the Oculus headset. Is there any way to turn FB Messenger off on the Oculus?

Grnize4 by Honored Guest
  • 12 replies
  • 0 kudos

Controller not working

So I was playing gorilla tag for the millionth time and like every time I hit the controller and I guess that was it’s breaking point now I can’t move my right hand(but it still kinda works) an when I go in a game it’s just gone I tried reseting and ...

Enabling hand tracking on Oculus Link?

When I connect Quest headset to pc via cable hand tracking doesn't work, and there is no option in menu to enable it. can someone tell me how to enable hand tracking when its connected to PC?

KrisITB by Explorer
  • 4 replies
  • 0 kudos

Screen is blank

I've had my oculus since last Christmas 2022 only used it a few times had a black screen ever since sitting in the box tried resetting it by holding the button sequence but nothing happened

Resolved! Colored horizontal lines on screen

Many horizontal lines are permanently appearing on both screens of my Quest 2. They are mostly visible on screens with white backgrounds, where they appear as various bright colors. I have tried powering off my headset, and done a factory reset, but ...

CycoWulf by Honored Guest
  • 9 replies
  • 1 kudos

Airlink not working

Ive tried a lot of different things but my airlink is not connecting. Im on the same wifi on my computer and my oculus but whenever i try to pair it i click the button and it stays as Not connected.

Resolved! Charging/red light when charging

My oculus quest 2 died so I plugged it in to the charger that came with it, waited 12 hrs and went to play it. There is a solid red light on but my oculus won't turn on. What's wrong

Allybugs by Honored Guest
  • 27 replies
  • 3 kudos

Tried it all, quest 2 does not send Bluetooth signal

Hi I just unpacked my Quest 2.No matter what I try. - and I've tried all your suggestions - it won't connect to the app on my phone. I've done a factory reset and gave the app nearby devices permission, but the app just says "looking for headset".My ...

Oculus Link/Quest: CPU overheating (95° C)

I am trying to use my Quest on my PC through Oculus Link but there's an issue that's preventing me from fully enjoying it.Here's the basic stats of my PC:CPU: i9-9900K, default clocks, with Noctua NH-L9 heatsinkGPU: RX580, default clocks, stock heats...

Live streaming from 360 camera straight to Oculus Quest

Hi,I want to live stream a 360 video from some camera wirelessly to my Oculus Quest, either over my local network or somehow straight from the camera to my Quest. I want the latency to be as low as possible so I'm not interested in live streaming to ...

x5y by Explorer
  • 12 replies
  • 1 kudos

Link not supplying power to Q2

Ok so this just started the other day, my quest 2 will no longer charge via the Oculus link cable, and when I play PCVR the Q2 battery is discharging fast, I'm talking lost 40% charge in 10 mins.After playing around I have found a strange issue, the ...

Zandil by Rising Star
  • 252 replies
  • 23 kudos

Resolved! User ID showing in numbers in VR real fishing

Hi, I had been playing real VR fishing app for some time a couple of years ago when it was still Oculus Quest, and restarted it recently. I changed my Meta horizon username, and it has been reflected in the fishing game accordingly. But as I reinstal...

Screenshot_20230822_105325_Meta Quest.jpg 17a6ff478fed7bb128bedafda5ec5e77.png

Resolved! Constant crashing

I have been having a recent issue with my games where I would load into them and after about 2 - 10 minutes the game would randomly crash but I tried to reinstall them but now the whole headset is bugging out and it keeps going in a loop of loading t...

Resolved! Issue connecting wirelessly

As the title says, I've had issues connecting my Oculus Quest 2 to anything outside of the wifi. I have restarted the Oculus and my PC several times with no luck in resolving the issue. I redownloaded the PC desktop app and that didn't help either. I...

oculus Gear VR + samsung S7 doesnt login anymore

Hi everyone,so i did the following:1.factory reset2.disable/enable Facebook app3.registered to oculus via the web-and login to the app (no success)nothing work with the Gear VR,im about to give up.when I'm trying to enter via FB it says session ended...

or.245466 by Honored Guest
  • 6 replies
  • 1 kudos

Oculus quest 2 screen freezing

Screen freeze in place and everything becomes unresponsive. When I look around I see black and then a upside down version of the screen that I froze onHappens every 30 to 40 seconds and lasts about as long each time

Memellion by Honored Guest
  • 17 replies
  • 2 kudos

Resolved! Air Link issues

HelloDevice: Oculus Quest 2When i try to connect to my PC trough air link it says pair and when i click it then the button grays out with a label "Launch" and when i click my PC at the top it says "Pair" now on the button and its grayed out still.I c...

a question

hello, I am a new user here, I thought that the meta community is a small river, but I was surprised that the meta site is like a wide ocean, so I have a question, can you help me to get the wellness answer to it?The question is: - How can I understa...

Game no longer appearing

I recently purchased ironlights and played for a little while. Next tiime I went to log on, the game to me to check my connection and restart the game. Now the store shows I have not bought the game. I have proof of owning the game. If there's any fi...

Boot_leg by Honored Guest
  • 1 replies
  • 0 kudos

Oculus Gift card won’t work

Whenever I try to put in a gift card code into oculus app (it’s an oculus gift card that meets all requirements) it just gives an error message about not working and the team it working on it. But when I come back and try again hours later it still w...

Brand new Oculus Pro Controllers cant be found by app or pro!!!!

I am so absolutely unbelievably angry at MYSELF for buying this NOW $1,000 coffee table display. THIS IS NOT my first time here, but unless you have an oculus quest pro parked right outside my door that is capable of at the very LEAST, working with i...

BS98 by Honored Guest
  • 3 replies
  • 0 kudos