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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3444 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

My left controller is dead

Guys I have a huge problem and would appreciate if anyone helps me finding the solution.The point is that one day my left controller suddenly stopped working. I tried everything.First the batteries of course, changed them a hundred times and still wi...

Videos not showing up in files

Hello, im somewhat new to quest. I have downloaded several videos to watch. The downloads show completed but I can’t find them on the headset. When I go to the files folder there are no items showing. However, I checked the storage capacity section a...

briannky by Honored Guest
  • 299 Views
  • 2 replies
  • 0 kudos

App not allowing Meta Quest PIN

I have downloaded the app to my Samsung Galaxy A12, but when it asks me to Create a Meta Quest PIN, the keyboard shows for a fraction of a second, then disappears before I can enter anything.Can anyone assist, please?

Quest plus not sharing to other accounts

Quest plus apps not sharing already talked to support and we did a factory reset. They said they were escalating it and someone would contact me shortly. No one did. The support on Facebook sent me here for help.

Dmcdivitt by Honored Guest
  • 173 Views
  • 1 replies
  • 0 kudos

Factory Reset

I recently performed a factory reset on our Meta Quest 2, as our menu was not appearing. It solved our issue! But now all of our purchased apps are not effectively downloading. On the phone app (under devices > apps) it just says "installing" (it has...

TAN64 by Honored Guest
  • 157 Views
  • 2 replies
  • 0 kudos

White pixels

Hi, I noticed that there are 6ish white pixels on my meta quest 2 screen,I've seen that this is a stuck pixel caused by sun damageIs there any way that I can fix this?Thanks 

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Oculus 2 Business Edition

Hello,Our business has multiple oculus 2 business edition that we would like to put to consumer one.We're not able to get help trough "https://work.meta.com/admin/direct_support" as the account is not recognized.With this account I'm loggin in succes...

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ErykTPP by Honored Guest
  • 300 Views
  • 3 replies
  • 0 kudos

Resolved! My Quest 2 won't play MP4 videos anymore :(

Edit: I have tracked this down to h.264 videos no longer playing (I've found some others that are having this same issue). h.265 MP4 videos seems to work ok, but anything encoded with h.264 won't work anymore.I have been playing MP4 videos in the TV ...

Vr chat mic won’t work

Hi! I have tried so many things to fix it- no one can hear me and my mic won’t light up.. I have restarted the headset, uninstalled and reinstalled, messed around with every configuration I could think under audio settings, tried the safety off and n...

Resolved! Quest Link crashing/freezing

About a month ago my quest can barely play pcvr with out crashing. I can still see the game and in 3d but my headset image is just a still frame of the game i cant do anything about this, does anyone have a soultion? link has been working for the pas...

D-Link VR Air Bridge Failing to Pair With Computer

Hello all, I have recently been having issues with my Air Bridge I recently purchased in which it goes through the process of initializing and setting up, but when I put on my Q2, I hit the "Pair" button and nothing proceeds to happen. I have made ri...

PTC v56 on Quest 2: Stuck in passthrough view on boot

Hello,My Quest 2 is on the PTC and recently updated to v56 (56.0.0.81.656). Since then, I've noticed that when the device is booting up, I'm often getting stuck in the passthrough view and never progressing past it.- Reboot device.- See the Meta logo...

severe stick drift on right controller

i have tried everything i can find to help stop the stick drift, i have tried to blow into the hole , taking the batteries out and taking the controller apart altough nothing works i have had this headset for under a year, is there any chance i can g...

Connected, can't provide internet.

Ive had my quest 2 for about a month, had no problems and now its telling me im connected to the internet, but it cant provide internet. ive tried unplugging my router for a minute, as well as turning off the quest 2, with no luck. super frustrated p...

jjcoolya by Honored Guest
  • 1282 Views
  • 4 replies
  • 1 kudos

Quest 2 Air Link screenshotting problems

Hello, today while playing on my headset as usual I went on ahead to use air link to play some PCVR which in this case was H3VR, stuff worked well as usual until I wanted to take a screenshot of the game. The normal way of screenshotting with Oculus ...

lugiosu by Honored Guest
  • 286 Views
  • 1 replies
  • 0 kudos

Oculus 2 not pairing with phone app after factory reset

Games were trying to update but never completed. Would just process. So Oculus was reset to factory mode. Now the oculus asks to pair and provides a code. But when we look on the phone, the app says it is still paired to the Oculus. It is like it doe...

Connection problem

My oculus 2 has come up with this and for hours I cannot play any game at all it is really frustrating and has ruined my day. Tbh I feel like putting it in the bin!!!  

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Airlink issues

My airlink has multiple issues, it flickers black for a second every 20 seconds and also cant run games, it can run the main menu but when I click on a game, in the headset it says the game is loading, it runs on my pc but not my headset.

Factory reset stuck in pair screen

I did a factory reset because my headset was laggy and slow and loads of games were lagging so i only have 1 controller and its saying i have to pull the tags out of the controller (the tags you get when you first get the oculus) im getting a new con...

White Screen with Horizontal lines

Hi, its been a few months since I got the Quest 2. Out of nowhere, the Quest 2 suddenly breaks with white lines across the screen and then when I was looking around, the white screen thing showed what it was looking at on the menu or anything with te...

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Ibukipoi by Honored Guest
  • 199 Views
  • 2 replies
  • 0 kudos

Weird new airlink problem?

I'm unsure if this is a new airlink problem or not but for some reason, I was pairing my PC to my vr, but when I tried to click "Pair". it switched to launch, but nothing happened. I then decided to click on my PC name again, but there is where every...

Resolved! How can I make the Quest 2 forget the previously paired PC?

Previously, I connected my Quest 2 to my PC using AirLink, and it worked fine. Now, I reinstalled the operating system on my PC and installed the new Oculus software. In the Oculus software on the PC, I chose to connect to the Quest 2 via AirLink, bu...

msbtx by Honored Guest
  • 609 Views
  • 9 replies
  • 0 kudos
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