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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3268 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Version 37 has broken AirLink for me.

Yesterday, My Oculus app on my PC automatically updated to version 37. My headset was still on version 35 for the update didn't roll out for me just yet. When i went to use airlink to play VRchat, it was constantly searching for my PC. Restarting my ...

Resolved! Can't connect through airlink to quest 2

Hello, when i wanted to play some games on quest 2 through PC i couldn't join through airlink. When i turned on oculus app i noticed new update is available on app so i downloaded it same on quest 2, when i tried connect to my pc i couldn't connect i...

qnarym by Honored Guest
  • 1012 Views
  • 10 replies
  • 0 kudos

App Sharing free trial glitch

I downloaded the free trail for "Tactical Assault VR" and the next day bought the game through app sharing (my brother bought the app on his account) But for some reason, everytime i try to open the app it still says i’ve ran out of my free trail. It...

RazbyVR by Honored Guest
  • 242 Views
  • 2 replies
  • 0 kudos

Casting issue on private network

hi, I am working in organization where i use private network for casting. but it works sometimes only .. so which sites and ports needs to be unblocked so i can seamlessly cast my screen ?? OR what else i can do please suggest ?? Thank you...

Quest0106 by Honored Guest
  • 172 Views
  • 2 replies
  • 0 kudos

Can't find friends on server

The people I am following on Meta quest app are not showing up on the server when I click to show friends, what would I be doing wrong that they are not showing up?The game we are playing in Onward

Resolved! Golf + controller issue

After several holes played in golf + my right controller will quit allowing ball to be hit, menu to be accessed or any a and b button, triggers or action other than the toggle inputs.

hawkeye78 by Honored Guest
  • 1366 Views
  • 15 replies
  • 0 kudos

Sloping ground/horizon that is not flat

Hello, sorry for the automatic translator. I have my quest 2 which has the ground in bias, always the same tilt. It’s light but disturbing. I don’t want to reset. Is there an option or app to recalibrate the floor? It’s like there’s a problem with th...

alreza by Honored Guest
  • 120 Views
  • 2 replies
  • 0 kudos

Resolved! Rescue broken WiFi headset

Any hope for a year old Meta Quest 2 that now has intermittent WiFi ? Has worked great for a year - suddenly started getting random intermittent connectivity issues, sure it's hardware (have been doing extensive testing all weekend and giving up), an...

SIDEQUEST - 3rd party apps gone - before you reset to factory

I found my 3rd party apps had suddenly disappeared from the 'Unknown Sources' menu. Everything was fine the day before and nothing new had been installed or changed. I also was unable to connect to my Q2 via iPhone app. After logging on/off everythin...

MixUpNYC by Honored Guest
  • 978 Views
  • 1 replies
  • 0 kudos

air link not working

the air link was working without any issue but to day i test it and not working any more it wont pair or lunch

Beat Saber, unable to purchase music packs

I purchased Beat Saber today and it will not allow me to purchase the add-on music packs. I've tried through the headset and the Oculus app on my phone. Same error saying that Beat Saber is required to purchase. Thanks in advance for your assistance ...

Buying controllers and them getting canceled

I tried to buy a pair of quest 2 controllers twice now and both times they would just cancel on delivery day. There never was an explained reason and it's getting on my nerves waiting for something only for it to cancel on the day im gonna get it. Id...

Plastic clip on headstrap snapped

On the elastic strap that goes around the back of the head are two plastic clips, to tighten it. One has snapped. Is it possible to get this repaired somehow? Or a replacement clip? Not sure how you'd get them over the strap tbh 

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Airlink isn't paring and taking a long time

i have tried many methods such as allow OVRserver through firewall, restarting my head set and pc, redownloading software but nothing seems to work when i try to pair to airlink for the first time, i usually use virtual desktop but for the current ga...

Sickle245 by Honored Guest
  • 235 Views
  • 5 replies
  • 0 kudos

oculus link not working/not loading

I am experiencing issues with quest link with my oculus quest 2.I have a quest 2 that i have had for a really long time (pre-ordered) and have just now considered using it with link (cable), however if i try to start link i get a black screen in the ...

Resolved! Browser and Updates

Browser doesn't open WebVR videos anymore, no pop-up to view video.Browser is stuck in desktop view which prevents videos from playing, when I change to mobile view nothing changes but the video now plays but with only audio.Also is there a way I can...

KOG85 by Explorer
  • 430 Views
  • 2 replies
  • 0 kudos

Resolved! Air link connection problems

My air link sometimes work and sometimes doesn't and idk, why. Basically it doesn't connect to my pc and when it does it says some requirements are missing (idk which ones tough), i tried restarting the router, oculus app, the visor and the pc, switc...

Quest 2 is very broken

For some, stupid reason, my oculus is broken in more ways than one. Any help? 1. Gaurdian issuesSometimes I'll be doing literally anything after adjusting my gaurdian and setting my floor level, and it will randomly make my floor level 10 feet below ...

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