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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus setup crash loop

So whenever i try running the oculus setup on my pc it crashes as soon as it opens i have tried everything yet it doesn't help i will put the setup log below. p.s i cant put all of it since theres a huge part of like 16 pages of random letters but il...

Oculus Rift and Windows in HDR Mode

I've found that when I try to use my Oculus Rift when I have my PC in HDR mode, I just get a black screen. I can solve this by going into settings and turning HDR mode off and then launching the rift, then turning it back on when I'm done, but that's...

Resolved! Oculus Quest 2 Air Link not pairing with my pc

Hi there, so I just bought a brand-new Oculus and for some apparent reason I am unable to pair my PC with Oculus Air link, it detects my PC, but I'm just stuck on the pairing screen without any prompts (This Subject of a different user that has the s...

Jakuska by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Quest pro can't pair with controllers and my app

So my controllers was showing the overheat note all the time, then i saw fac reset can solve the problem, so i did, then i just thought clear out everything would be better, so i went to the web and wiped my pro out of my app. The first issue came ou...

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Eeviluke by Honored Guest
  • 51 replies
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Can't connect to Air Link since last update

Hello, I haven't used my headset for about a year. Yesterday, when I was using it, Air Link was working perfectly. However, today, after the update, I'm unable to connect using Air Link. The PC is detected, but nothing happens when I press the Air Li...

Haesis by Honored Guest
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Quest 2 refuses to cast to my laptop

I've been able to cast to my desktop PC, mobile and tablet successfully. Yet my laptop refuses to accept the cast. It's on the same wifi as the Quest, Oculus app is installed, drivers/Chrome updated etc. The casting seems like it will work (red dot a...

DaRixTa by Honored Guest
  • 2 replies
  • 0 kudos

Oculus Air Link

Twice now I have been having issues with the quest air link. Randomly it will stop working, I try disconnecting my headset from the app on my pc but then it won't find and pair with my headset.That same is happening with virtual desktop, it won't fin...

Confirmation Code Not Sending-6 digit code

Was able to get the confirmation code upon setting up account on desktop computer, however when trying to log in through the Meta Quest app, it does not send 6 digit confirmation code. Have been trying for the past 3 hours, for a $400 product this ha...

corvin.13 by Honored Guest
  • 18 replies
  • 2 kudos

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

Some apps are not connecting to the interner

Hi I have an oculus quest 2 and I’ve notice that I’m having some internet issues, I mean some apps are having trouble to connect to the internet while other are working fine, also the store page isn’t loading is just a gray screen, I’ve tried using a...

Muted on people app

HelloMy son is having trouble with the People app on the Meta Quest 2. Other apps are fine, but on the people app he is muted and can’t unmute himself. He can’t join a call either. He can’t figure out how to uninstall and reinstall this particular ap...

"Power headset to update"

What exactly does this mean? Will it update in my wardrobe while powered off(Single button press) or will it update while it is completely turned off(5 second power button press)

Resolved! Controller Replacement-mishandled

Hey my controller is acting up . I dropped it yesterday and I removed the battery for like 10 minutes and then I did a calibration and still not working please help !! 

Resolved! Oculus Link Constantly Glitching

So I haven’t played link on my Quest 2 for about a month and when I tried to go on it again I was greeted with all the graphics constantly glitching all over the place. On the monitor display everything runs very smooth but in the headset the visuals...

Quest 2 Boots to passthrough with no menu

Is there a fix for my issue? After updating my Quest 2, it boots up and goes automatically to passthrough mode. The menu disappears and I can't do anything. Any idea on how to fix other than waiting for a new update or doing a factory reset? *It's no...

ponez by Honored Guest
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  • 2 kudos

Having problems with my oculus Go

Ever since I connected my Facebook to my account, I have not been able to use my device. All that it shows me is a gray screen with the little icon showing that it is thinking. It has been showing me this for that last couple of months I have tried t...


I was going to play gtag with my friend I turned on my oculus and it was the normal oculus virtual area mine is the space one but I noticed something it had passthrough on I restarted my oculus and it didn't work please someone help 

Rec room hasn't loaded for months!

Rec room loads only to the Y in the word player, been like this for months!! Have uninstalled/ reinstalled to no avail. Also says can't connect to server some time! Also says Googleplay8 error. Was sons favourite game!! Tried EVERYTHING. NOWT WORKS.

No apps are opening - OVR57100773, 1971032

I just started up my Oculus Rift S for the first time. I bought it used from a guy 2 years ago, never had a card that supported it until now. None of the apps I'm downloading will open. If I try to open the app on my PC, it says "Entitlement is not c...

gaffeyIC by Honored Guest
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Vr boundry pops up for no reason

When playing a fast pace game that evolves moving and turning auch as gorilla tag, my vr boundary pops up for literally a second and go's. if I'm facing one direction it's fine, it's when I rotate. And most of the time I'm nowhere near the boundary, ...

i preordered and i didnt get it

so i preordered the new i expect you to die and it said preordered and i have to buy it again but im not gonna because i already paid so meta please fix this issue. please

kraccbacc by Honored Guest
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Rec room not loading properly.

Rec room will not load, flashing on and off in left eye only.I can see for a split second.I have uninstall and installed twice and rebooted after installation.

Air Link not working on Windows 11, can't revert

I used my Quest 2 via Virtual Desktop when I wanted to play some Roblox (which only works on Oculus headsets if you use the Oculus app). Still, I found that whenever I tried to connect my headset to the PC, it didn't seem to be connected on either en...

No more game sales?

I've searched and searched the store app and there's no longer any kind of sales tab and I've searched the website from android, PC, and an Apple desktop. I can find a sales page but it's completely blank.

Dacsist by Honored Guest
  • 2 replies
  • 0 kudos