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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 2 wifi won't authenticate

Every time I try connect to my WiFi, it says authenticating for a while then authentication error, I can't find anything useful for this, I've factory reset my headset, restarted my router and tried to connect through the app but no luck, anyone have...

Resolved! Passthrough not working on left lense

Hi need of some help with my quest 2...when I go into pass through my left lense just shows what's on the screen I apps ect but no pass through just all on a black background ...right lense seems fine ....and I can play games absolutely fine .....

Terrible Customer Service

I don't typically post issues like this. Usually I leave nice reviews when I feel it's necessary and keep my mouth shut otherwise but this time my patience and politeness has backfired and I've had enough. I ordered the Oculus Quest 2 on August 9, 20...

rowong11 by Explorer
  • 12 replies
  • 1 kudos

My Quest thinks I'm 10ft tall

This started after the most recent update. Just wanted to know if this is a known issue with a fix before I reach out to the Support team.The Quest home menu is at the correct height. Every game I start, however, appears much lower then it did before...

Contractors VR mods

Hello, 3 of us have been playing Contractors, but want to play the mod maps. We do not know how to do that where us 3 are playing together as a team. Whenever we tried a Mod map, it split us up where 2 of us would be on Team A and the other one was p...

krit138 by Honored Guest
  • 0 replies
  • 0 kudos

Elite Strap Refund

Is it possible to refund only the Elite Strap ? And not the entire headset.

Lachemoe by Honored Guest
  • 1 replies
  • 0 kudos

Adding second user

No matter what i do this just has me round in circles.I go to add second userIt takes me to a bubbles screen when I an adviced to enter a code onto a page on my phoneWhen I do this I get told on the phone its connected.Back to the headset and nothing...

Quest 3 - 3.1 Gen 2 link cable being recognized as 3.0

Hello, I am trying to use Oculus Link with my Quest 3, I am using an MSI Z170A SLI PLUS Motherboard which uses ASMedia USB 3.1 ASM1142 Chipset. When testing quest link, I am getting 2Gbps with USB 3 instead.When checking device manager, I see no issu...

de.void by Honored Guest
  • 1 replies
  • 0 kudos

oculus quest 2 won't turn on or charge

My oculus won' turn on or charge. i checked the meta app and it said my Oculus was at 1% after i had tried charging it for a couple hours. the charger works perfectly. i cant even try to factory reset it. HELP!!

Failed referal link send, now unable to send new link.

I tried to send a referral link to my friend so that they could purchase a VR device through the link and receive a $30 Meta shop credit. However, the message was never sent due to a failed process on the Meta app's side. Now I am unable to send a ne...

Oculus Quest 2 randomly disconnecting from PC

After 5 - 15 minutes playing any game my quest link just disconnects (using cable), this problem started this week and it's driving my crazy because i can't fix! i tried everything, you guys are my last chance.After some time playing, my quest just d...

Kerstenbr by Honored Guest
  • 1 replies
  • 0 kudos

since the last controllerupdate the tracking is much worse

while playing beatsaber it randomly looses tracking - you even see the swords disappearing. specally wen you need to cross your hands eg. lady gaga - pokerface - hard it allways(!) looses tracking.the tracking wasn't that good compared to the quest 2...

Resolved! How to pair quest 2 to multiple phones

I own a Quest 2. I made an account, paired my phone with the code, and it was set. I made another account for a family member, but when they download the app and try to pair their phone on their account, the code does not show up. Any ideas?

Slosshy by Honored Guest
  • 47 replies
  • 7 kudos

Redeem game

Hello, I was given a code to redeem the game Ghostbusters VR: Rise of the Ghost Lord. I can’t redeem it. I keep seeing this error: “This code doesn’t exists”.help!!

Meta Horizon Workrooms Mic Bug

There is a bug with Horizons Workrooms where even if the mic is enabled in the device settings, the mic will still be muted inside the app. You will have to trudge through all the device menu settings to disable and enable it again so that the mic wi...

PTC v59 Quest Pro Artifacts when in PCVR

Hello,My headset was updated to, but it has introduced a lot of artifacts to my screen. It wasn't the case on v57. Apart from randomly occurring white, flashing pixels, I have some kind of diagonal “falling star” artifacts with random colo...

Quest 3 Self Dischargeing

If I charge the Quest 3 to 100% and then turn it off, the battery is empty after 2 days when I want to use the headset.

Pair Controllers Without Phone Companion App

Received a refurb Quest 2 today. Controllers apparently came unpaired. Pulled plastic tabs, get 3 white light flashes and then they turn off. In setup, I'm able to use the volume buttons to advance to the wifi setup screen, but on this screen, the vo...

Oculus.deviceauthserver keeps stopping error

Hi all!Has anyone else experienced the following app error?com.oculus.deviceauthserver keeps stoppingHappens during usage of all apps and games. I have factory reset my Q3, logged out of all devices on my Meta account.Every time a set up the headset ...

50Klicks by Honored Guest
  • 5 replies
  • 0 kudos

Lost Authenticator and Meta wont respond.

Hello, I had a new phone and lost access to my authenticator thus making my account inaccessible, the email is: (redacted) I contacted meta support 11 days ago and sent in my driver's licence etc as requested, I have heard absolutely nothing back wha...

Pairing PS4 controller with quest 3

Hi all,I have a PS4 controller which I tried to pair with my new quest 3. The headset doesn't find the device despite the fact I tried multiple times to link it with it. Any idea how I could solve it?Also when I try to run a non VR game using cable l...

HDenied by Honored Guest
  • 1 replies
  • 0 kudos

11 year old account

Hi,I got my son a Quest 2 and at the time, I needed to set up a facebook account to get him into the Oculus. Admittedly, I gave an inaccurate birthday on the FB account as he was younger than 13. I had/have no intention of him having a facebook accou...

OPTornado by Honored Guest
  • 2 replies
  • 0 kudos

Stability issues with Quest Link

Quest 3.If I use a link cable then the video quality's fantastic but the headset's tracking becomes unreliable. The boundary drifts around, the floor plane slowly rides up to my knees. It's just obnoxious. At its worst the headset just goes black and...

Meta Quest 3 Elite Strap with Battery not Working

So, is the Meta Quest Team going to address this issue?I will be returning the elite battery strap just to see if I got a faulty one, but there are so many people with the same issue. This is unacceptable. Plus their support team is unreachable, no r...

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