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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus quest 2 not charging and turning on

I just got this oculus quest broken from a friend and it was broken when he gave it to me and for some reason it’s not taking any charge and/or turning on even the charging light will turn on. I had it on the charger, overnight. I tried cleaning the ...

Billing - Charged for cancelled subscription

This membership was cancelled months ago. Signed up for the 30day trial period. We then cancelled this trial and I got charged for another month that I should not have been . THE MEMBERSHIP WAS CANCELLED in the proper time frame. I was not supposed t...

MKT2468 by Honored Guest
  • 2 replies
  • 0 kudos

MKV "No Sound" problem.

When trying to watch a 3D movie on the Gear VR, it doesn't play any sound if it's a MKV video format

kyrae21 by Honored Guest
  • 1 replies
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Resolved! Headset not found when putting in pairing code

I just got my Meta Quest 2 a few days ago and finally got to setting it up. I got to the part that it tells you to go into the Meta app and pair it with a 5 digit code. I got the point of putting the but each time I put in the code it tells that it c...

Temtsu by Honored Guest
  • 9 replies
  • 0 kudos

my vr wont record

my vr wont record nothing and wont take picture at all can some one help me please

Rose0612 by Honored Guest
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black screen after factory reset

my quest 2 was having the black screen problem before I factory reset it and I tried all the solutions other than factory reset and they didn't work for me even after factory resetting, also the black screen appeared after I updated my quest from 47 ...

FoilFs by Honored Guest
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Accessing downloads from Oculus Quest 2

Hi everyone,I’m very new to the oculus quest (I’m actually using it as a part of a study). I’m having issues accessing downloads I got from the browser on oculus quest. They won’t open up and I need that information. I was hoping I could access it fr...

Oculus pair code wont work it says headset not found

Hey its me again, im back and heres the thing. Ive been trying what you guys said for the PAST 6-7 MONTHS! I might need a new headset. Ive factory resetted more than 20 times, deleted and reinstalled the latest version of the oculus meta mobile app o...

I bought this game but I need to buy it again

I paid for breachers, made sure it was for my meta quest 2. I can't find it in my purchase history or by my other games, but when I check the library on my phone it says is there. Every time I try and download it it says I need to buy it again.

the left touch stopped turning on

Hello, I have a problem, after several "3" days without using my Oculus Rift S, the left touch stopped turning on. I already confirmed that the battery has a charge, the right controller does turn on, but the left one does not turn on despite pressin...

Zawller by Honored Guest
  • 1 replies
  • 0 kudos

Deleting photos from the app

It’s ridiculous that after so many years, and so many other users needing to ask, that there is no way to simply delete previously synced photos from the app. the amount of space these photos are taking up isn’t acceptable.There is no intuitive way t...

RivSmit by Honored Guest
  • 1 replies
  • 1 kudos


Hello I bought a game a few months ago and, I only played it once or twice I would like to refund it.

Hardware Notification: Oculus Isn't Working correctly.

I just reset my pc and now i can't play pc vr it just pops with Hardware Notification Oculus Isn't Working correctly. I tried:restarting my pc uninstalling oculus app and re installing itRepairing the oculus app My pc specs:12th gen intel core i7 127...

Resolved! Oculus Rift Black screen

Just received a new Alienware m15 r5 with Ryzen 9500HX and RTX 3070 and Can't seem to properly connect the oculus. The oculus headset just goes blank when during setup at the stage to continue configuration on headset. Couple of troubleshooting I've ...

mloutfie by Explorer
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Boundary Issues

My boundary/guardian is turned off and I can't get it back on. I can click on create a boundary but it will not let me choose either stationary or roomscale. The options inside the boundary section of settings are grayed out. I've restarted the oculu...

Quest 2 infinite airlink loading

Plz help, when I try to connect with my quest 2 airlink on my PC, it just doesn't render images, I tried launching beat saber on my pc and the movement of headset, controllers and everything work and shows on my monitor but on quest 2 it's just infin...

Oculus quest 1 apply update stuck

Hi got a used oculus quest one it was factory reset and when I set it up with new account it set update 1 of 2 will restart now its been 4 hours still saying the same thing help

Parental Control

I'm a parent sending this message via my teens Oculus account. They're attempting to purchase an app on their Oculus 2. They sent me the parental control "invite a parent" link to setup up. When I get the link via email, I click the link and attempt ...

Oculus update keeps restarting

I was trying to update my game to the latest version. The game is Pavlov Shack. Every time I try to update it I would leave it updating overnight or when we weren’t home and when I would come back it wouldn’t be updating that game anymore. I stayed h...

Oculus store sale promotion codes

Hello,I have had before these like -10€ codes before and they have never worked due to code not been eligible for that title I have been trying to buy. I have tried to use promotion codes on bying new games and it always says that game is not eligibl...

Resolved! New phone

hi ,i got Quest 2 i changed my phone because the old One Is broken, i paired the quest 2 with my old phone, i setup my new phone with my wifi and i get the oculus app and entered my account meta. But when i try to pair the phone sais that Is already ...

Factory rest

Need to do a factory reset, but can't find anywhere that tells me that my cloud has been backed up, don't want to go ahead until i make sure evwrything has been saved? Any ideas how i can check this please