Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3393 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Waiting for replacement

i sent my faulty quest 2 was delivered friday contacted today to confirm but the person i spoke to today said it hasnt been received would that mean it has been delivered and in warehouse just not scanned while there or is it because its the weekend

AcExKS by Honored Guest
  • 1108 Views
  • 3 replies
  • 0 kudos

How to contact meta about damage

Hey all, recently my elite strap with battery pack has developed cracking in the frame and a bit of plastic just fell out of it. Have spent the last bit trying to find how to contact Meta to see what they think of it but can't find anything about dam...

Avatar store?

I mainly play PokerstarsVR and notice some people with different clothing options then I see on my Meta Quest 2. Ive checked multiple times and searched thru everything trying to find the avatar store they keep talking about when I go to edit my avat...

Mobile App needs a class action lawsuit!!

I've been reading all the threads about not being able to delete media content from the mobile app but all I see support doing is give the run around like we are just stupid! We as customers have the right to delete or modify our own photos and video...

Microphone

My mic won't work and when it does this loud static comes out when I am not talking and this all happened after powering off my headset please help

My headset keeps disconnecting from my wifi

Not even a week ago it was fine and acted normal, it played and all was fine. It started like 2 days ago when my quest 2 wouldn't connect to my wifi. Rather it would, and then disconnect immediately. I searched online and found things talking about g...

Pin

I am not getting my pin reset info to my email address and I’ve tried all the suggested solutions through the oculus app and by checking spam and trash after a few minutes. Trying to re subscribe and this is a roadblock an unnecessary one.

App Referall Currency

So over the past week or so i have been collecting app referalls. I have noticed that a $5 is given each time it is accepted. But i am in Australia, so shouldn't it say $7? On the app is claims that you get USD $5 Or $7 AUD. Should it be displaying $...

Stealth_Is_Optional_0-1678685469614.jpeg

Facebook dose not care

Account perminently disabled. I didn't violate the standards. Had my account since 2007. Used it almost daily. Tried to get meta support..... so frustrating

I spilt water on my oculus.

After I cleaned my oculus quest 2 (I may have cleaned it the wrong way) It didn’t turn on. It was a black screen but I can still hear the sounds. Can somebody help me?

kylenoah by Honored Guest
  • 151 Views
  • 1 replies
  • 0 kudos

Can't see the promocode

Wanted to use the code to buy a game, but can't see it. Assumed it's OCULUS30, as usual, but it doesn't work. Can you help me with this, please? 

47E2C97E-B89B-4CDE-9193-9283FC067DBF.jpeg
AtmanUA by Honored Guest
  • 119 Views
  • 1 replies
  • 0 kudos

lag when using airlink quest 2

Spoiler (Highlight to read)Hi when using airlink firsly its show missing requirements but its still let me launch secondly, i have really bad lags like 2 fps and stuff i like that i checked some videos and it didnt worked and i try running it with ca...

AMJokers by Honored Guest
  • 520 Views
  • 9 replies
  • 0 kudos

Profile missing as option on headset

For last two days the profile we use is missing an option when we turned on headset.the original profile we setup and had issues with at Christmas is there but we haven't used that since Day 3! Couldn't sort the issues with that one at Christmas henc...

17balls by Honored Guest
  • 109 Views
  • 1 replies
  • 0 kudos

Dead Battery in Headset

My Oculus Quest 2 had been having some problems lately. When i start charging it, the light goes green, and then it flashes red. After 10 seconds or so it turns green, and then it flashes red again and on and on and on. I have tried charging it over ...

Child can log into my account on quest 2

My child can login to my account from his oculus. I was wondering how he kept unlocking apps and doing stuff he’s not supposed to. Turns out you can switch accounts from the oculus. How do I prevent that?

Quest 2 boundry glitch

Whenever I turn on my quest 2 it just has me in pass-through mode looking at my boundary. I can't move on past this point at all, please help.

Quest 2 - USB-C convert to DIsplayPort

Dear Sir/Madam,I recently purchased the Meta Quest 2 and I am interested in connecting it to my MacBook Air 2017 using a Mini DisplayPort. I would like to know if the Meta Quest 2 can be connected to my MacBook Air 2017 Mini DisplayPort and if it sup...

Oculus quest red line

My sons oculus quest has a red line on left side that has suddenly appeared? Does anyone know what this is

oliverwg9 by Honored Guest
  • 188 Views
  • 4 replies
  • 0 kudos

Superhot sale incorrectly given to me

I had Superhot VR in my wishlist and was notified recently that it was on sale. I clicked on the link in the app and paid the $10.60 and went to check if it was in any of my libraries but no dice. Even if I manually look up the app on the Oculus app,...

Screenshot_20230426-231434_Meta Quest.jpg Screenshot_20230426-231406_Meta Quest.jpg Screenshot_20230426-231413_Meta Quest.jpg
InkNGift by Honored Guest
  • 237 Views
  • 1 replies
  • 0 kudos

Problems with new Quest Pro

Hi there,i love my new Quest Pro, but i have a big Problem. The Headset is in the normal way in StandBy-Mode. After using it in a day 3-4x times, the Headset (i wake it up the 5th time) will not wake up. I see the 3 dots and then the Screen is black ...

1Sudo by Protege
  • 328 Views
  • 2 replies
  • 0 kudos

wheelchair exercises

hi as a person very much confined to a wheelchair, i need to do some exercises most of the programs/apps all have a point where we have to kneel, hop skip etc... can someone design a switch or setting to restrict these reminders that we cannot skip h...

all purchases gone

For as far as i know i have done nothing that could have caused this issue, i have not touched my vr headset in a few weeks and wanted to play again but when i loaded it up i saw my games werent in their spot on the app library so i looked through it...

rustyans by Honored Guest
  • 121 Views
  • 1 replies
  • 0 kudos
Labels