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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2710 Views
  • 66 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

quest pro purchase problem issue

Hello, I ordered Quest Pro with the hopes of purchasing it, but have been experiencing several automatic order cancellations. I don't know what's going on, but I've had several automatic and immediate cancellations, and I've tried different orders, i...

relax0 by Honored Guest
  • 140 Views
  • 1 replies
  • 0 kudos

account status

hey have a good time. I've got a problem from ma account status that one's removed content. give me some helps for how can i fix that?

App refund

There was a game that I didn't buy so I tried to refund it and it said that it was play more than two hours but I didn't play it at all

Brand new MQ 2 can't pair with iPhone

My son's brand new Meta Quest 2 won't pair with his iPhone. We have tried updating phone and turning off both devices. Get to the part where we enter 5 digit code and then pairing fails. Please help. iOS 15.7.5.

Right hand controller

My right controller keeps disconnecting and reconnecting . Removed battery, cleaned terminals, reset headset the works but still is doing the same. What next?

Pete120mm by Honored Guest
  • 126 Views
  • 1 replies
  • 0 kudos

Left thumbstick drift

As the title states, my left thumbstick has started to drift. It started only a week after getting my Quest 2. This is silly to have already become defective so soon. Surely there is a warranty or solution for this?

Resolved! Referral money is stuck at 0 days

It says 0 days left to get the money for referring someone its been like that since last afternoon although it is 12 am so

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rymyster by Honored Guest
  • 273 Views
  • 1 replies
  • 0 kudos

im not getting good performance.

the Ouculus Desktop app says my computer doesnt meet tyhe minimum specifications. but this is my specs...with a RTX3080ti 32gb. so. i truly dont think the PC does not meet the requirements. i use try to use it fopr MSFS2020 in VR.. but the stuttering...

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Passthrough with Unreal Engine 5.1.1. underlay

Hello I try to setup a simple AR project that runs on PC with Oculus Link on a Quest Pro with a passthrough background and 3D objects over it. I have followed the official documentation https://developer.oculus.com/documentation/unreal/unreal-passthr...

hugoar by Protege
  • 212 Views
  • 0 replies
  • 0 kudos

Random Encoder Framerate Drop in Link/Air Link

I'm getting random encoder framerate drop in Link/Air Link. Some people experienced random framerate drops the other day, but now my problem is framerate drops on the encoder side. Looking at the graph, it seems that the unstable decoding time is the...

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tanubon by Heroic Explorer
  • 273 Views
  • 2 replies
  • 1 kudos

forgot pattern locked out of Oculus quest 2 headset

I thought it would be a good idea to set a pattern unlock on my headset but i instantly forgot it and i am now locked out. it says that to unlock it, i need to go into the Oculus app on my phone and reset it by clicking on the headset and going into ...

Aliass by Honored Guest
  • 30797 Views
  • 49 replies
  • 9 kudos

Can't connect to meta account / can't login

Hi, I have not logged in for a while on my quest and now it's doing the whole 'connect to meta' thing... It's telling me to do the https://meta.com/setup steps and showing me a blanked out email address that I must have used initially.... problem is ...

Golf + purchase problem

I hace purchased the Four Course boundle for golf+ but I’m not able to access it. I can only play top golf, mini games, and pro putt. I searched everywhere. Any help is appreciated. I have the oculus quest

JSBE by Honored Guest
  • 268 Views
  • 1 replies
  • 0 kudos

Oculus Quest 2 - Major Problem ! ( Thanks for the help :D )

First of all, sorry if I did/say something bad or not allowed on the forum, I don't really know nothing about those :So, I have a problem since today with my headset ( Oculus Quest 2 ), when booting up the headset and making the guardian like usual, ...

Resolved! Quest 2 lower half of display higher contrast only with link

Periodically the lower lower half of my display suddenly has a higher contrast or is just brighter for 5 to 30 minuets. then it just goes back to normal. I am using a link cable and it seems to only happen when link is active. On quest standalone it ...

Cheaper alternative to replace controller ?

Recently I somehow switched my left controller for a right controller with a no longer reachable freind and really do not have 80$ to buy the replacement. Om wondering how i can exchange the extra right hand controller with a used left hand controlle...

MrRose710 by Honored Guest
  • 245 Views
  • 1 replies
  • 0 kudos

Connecting Oculus Quest 2 to my laptop!!!

Hello there, We are having a problem to connect Oculus Quest 2 to my son's laptop via usb - c cable.His laptop is specifically for gaming yet no luck with connecting an Oculus. Any help would be much appreciated !

franio12 by Honored Guest
  • 2445 Views
  • 3 replies
  • 0 kudos

new quest pro will not pair to iphone quest app

Got my new quest pro yesterday, was excited, after working on pairing it all night it just will not do it.I did finally found this site and giving it a try. I done everything I could find online to get it to pair.reinstall the app, factory reset the ...

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Vr Air Bridge Disables Wi-Fi connection

Hello,I purchased D-Link Vr Bridge and it worked fine the first time I set it up, but after a computer restart, it disables my main Wi-Fi card and I lose the internet connection. Unplugging it from the USB port and plugging back in doesn't fix the is...

Jacken85 by Explorer
  • 1703 Views
  • 10 replies
  • 0 kudos

Factory reset

So I recently factory reset my oculus quest 2 but not on phone. I have been trying to unpair my headset from my moms phone to my phone and pair it their. The reason why I factory reset my quest 2 is because my left controller had thumb drift and I tr...

Oculus won't turn on

My Oculus keeps the green light on, but it doesn't turn on at all no matter how much I press the power Please help me.

installing the app get "p texture is null"

i just got the quest 2 and i download the app to my pc no problem but when i open and click install it will get to about 1.40 gb and stop. error code that pops up is "p texture is null".... trying to hook it up to my pc so i can use it for iracing

Ross38fwd by Honored Guest
  • 130 Views
  • 1 replies
  • 0 kudos

Nomad wont update to u12.2 and wont cancel

I've been trying to update blade and sorcery nomad to u12.2 but it got stuck installing, so I canceled to try again but is completely broken. It uninstalled and I tried reinstalling but it got stuck at 17mb out of 2.60, but it had installed and it wa...

meta quest pin

I don't remember my quest pin so I pressed forgot pin when buying a game and nothing has been sent to my email, I've also checked spam/junk folders and I've hit a dead end with this.

Anonymous by Not applicable
  • 1521 Views
  • 6 replies
  • 3 kudos

Is there anything you can do

Hola my brother changed my username 3-4 months ago I would like to change it please help it’s really annoying I am @detective69

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