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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3614 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

PIN purchase protection not working

Hi, I am trying to block all downloads on my Occulus Quest 2 by ensuring that the user has to enter a PIN. I have checked my account and it does indeed have "PIN purchase protection" toggled on. However, I have just gone onto the headset, unlocked it...

Referral link 0 days

Hey,it says that I got 0 days left for a day now and I’m very confused it’s a game referral link not a device referral link

bandikk by Honored Guest
  • 528 Views
  • 10 replies
  • 0 kudos

Resolved! Buttons not working in games

I have problems with my new Oculus Quest 2. The buttons on both controllers work in the menu (and strangely Youtube VR), but they do not work in games (Superhot demo, Beat Saber+Beat Saber demo, Creed Rise to Glory demo, VR Chat tested). Tracking wor...

Zuruumi by Honored Guest
  • 15061 Views
  • 8 replies
  • 0 kudos

Referral issues

I accepted a walking dead saints and sinners referral, and when i go to checkout the referral doesn't apply, and i tried to put promo "FRIEND" any one know any solutions?

Menu Fades Out when getting close

I am aware that there was another post a while ago that had a similar complaint and the support team fixed it by allowing an option to increase text size. This is great, however I still would like an option to turn of the menu from fading when gettin...

Get games on the admin account

I have one head set, but 2 accounts on it. one for my husband and one for me. Mine is the admin. But he has the paid games on his account, how can I switch the games to my account and only use one person on the head set and not 2? thank you

Tribrad by Honored Guest
  • 172 Views
  • 1 replies
  • 0 kudos

Issue with quest 2 account (facebook) and meta account

Hi, i have a quest 2 that is link to my facebook account. but when i try to cast it to my PC on my PC request for login and when i tried to login i notices that it doesn't link and there's no order history or whatsoever. Can someone help me with this...

jacky88er by Honored Guest
  • 240 Views
  • 2 replies
  • 0 kudos

Move App Stopped Tracking

Hi I was trying to keep try of my movement on the move app but today it is showing no calories or move minutes in the overlay and when I open the app. This is on a secondary account on a second headset that has access to all my main account/ headset ...

Bladerah by Expert Protege
  • 538 Views
  • 3 replies
  • 0 kudos

PC not enough powerfull

Hello,Oculus tells me that my PC is not enough powerfull, but I have a laptop with AMD Ryzen 7 6800H, 32 Go of memory and NVidia 3070 ti graphic card!!! I don't understand. If you have any idea.ThanksMichel

Oculus randomly turning off

There’s been a reoccurring issue with my oculus where I boot it up and after 30 seconds or so the oculus powers itself off. I tried turning auto wake and auto-off off yet the issue hasn’t been fixed. My tracking is working perfectly fine, and my ocul...

Oculus quest 2 wont charge or power light turn on

So I’ve had my oculus for about a year now and yesterday I tried charging so I could update my game but it didn’t charge it just sat there charging all night no charging progress light like it being red orange nothing so I tried other cords outlets e...

Can’t delete pictures and video from oculus app

I have already factory reset the device and the images are not on it, I have turned off syncing (which an update turned on without my consent) and now I have them in the gallery section of the app for over a month when a previous post stated they wou...

Modding

I want to mod Bonelab but i want to install MelonLoader, I don't know if I install it to the oculus software if it will Affect the softwareThis is what they said

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Benny4me by Honored Guest
  • 289 Views
  • 1 replies
  • 0 kudos

Left controller issues

My left controller has always been a lemon and just shuts off randomly, but I've always been able to solve it by leaving the battery out for a bit. This time, it won't connect and I try leaving the battery out. It does the SOS vibration and lights af...

Streaming from Quest 2 without Internet connection

Hi!Is it possible to stream the Quest 2 to a mobile phone / pc without an Internet connection? Or by using the hotspot of the mobile phone? Currently I understand I require to connect to the same WLAN, and the communication between Quest 2 and the mo...

SigiJ by Honored Guest
  • 409 Views
  • 8 replies
  • 0 kudos

visa gift card unable to make purchases for games

so i recently got a visa gift card and i want to use it for a game that i want to get on my headset. when i put in all the info correctly and put in my oculus account pin, it said my card was declined. ive repeatedly tried and it still didnt work. so...

Problem with right controller joystick

Hello, I've Quest 2, purchased some 6 months ago.The right controller has a problem. In the game list, when I scroll down, the list scrolls up, automatically.Same thing happens with settings screen.In some games, like Premium Bowling, the player auto...

quest 2 link to my pc make my pc screen crash

Hello when I want to start quest for linking to my pc my screen turn black and my graphic card start blowing very strong and I don't know why, I updated my driver, install avast for remove all virus, reinstall oculus app but nothing working I can't p...

This sucks

I tried to return super-fly and they denied my request although I had it less than 14 days and the reason for it was the game would show a black screen for playing for a minute straight

Games close after a couple of minutes Oculus Link

Happens with just a couple of games, Face Your Fears, Brookhaven Experiment (Steam VR) and Paranormal Activity (Steam VR) so far: game starts normally and after a couple of minutes, freezes showing an hourglass and the game closes sending me back to ...

Chavsny by Honored Guest
  • 1603 Views
  • 4 replies
  • 0 kudos

Heqdset and controllers jumpy

When I put on the headset it asks me to create guardian. When I try, it won't let me draw one. I can't use the circle guardian either. The controllers seem to not able to be picking up (despite battery removal for minutes) The screen I see is jumpy a...

Resolved! Cannot connect Quest2 to meta account.

Hello,I cannot connect my Quest2 to my Meta account. I can log in into the meta account but when I try and place the 8-digit code i get the error that my apps/etc are linked to another email address.So I am asked to log into Meta with that email addr...

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