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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Factory rest

Need to do a factory reset, but can't find anywhere that tells me that my cloud has been backed up, don't want to go ahead until i make sure evwrything has been saved? Any ideas how i can check this please

trigger youtube vr app from browser

hi friendsI have a webpage that embeds VR videos from youtube. However the experience is gruesome in comparison with the youtube VR app itself. Question is: how can I open youtube VR app to play the VR video from a browser's URL? Perhaps a modifier (...

Java API

I realize that this might never work because of latency issues, but I know Notch is working on it, so Notch how is it going?

rupy by Honored Guest
  • 14 replies
  • 0 kudos

unable to login to account due to forgotten 2fa codes

So recently i wanted to get back into my vr games but when i tried to login to my oculus app it had signed me out but when i went to log back in it asked me for 2fa codes i had never saved and that i couldn’t find so i’m stuck on what to do so i had ...

wwwshna by Honored Guest
  • 2 replies
  • 0 kudos

Using quest credit to buy rift games

Can I use my quest store credit to buy games on the rift store version? Also can I use my own referral code if I already iwn the game on my quest?

MRRADIO by Honored Guest
  • 2 replies
  • 0 kudos

Lost games/apps

We have 3 purchased apps that do not show up in our library. They have been gone for months and we get no response when sending in a request. They are listed in our purchase history.

1 of 2 update

Hey I need help I’ve my vr doesn’t want to pair I’ve for a while now, I’ve tried so many solutions and I’ve contacted support which they haven’t responded, I’ve got it to work a bit I use to not be able to update but now it’s just Stuck at 1 of 2 upd...

Resolved! Username Change

Yesterday I accidentally changed my username to 3NN and I was wondering if I could change my name again,

3NN by Honored Guest
  • 1 replies
  • 0 kudos

Password reset bugged

Im trying to reset my password on my main account but every time I try it says an error has occurred then it says try again later. So I waited a day and it said the same thing help.

jonjon14 by Honored Guest
  • 3 replies
  • 0 kudos

Can't pickup anything off ground in game

When I attempted to pick stuff up like firearms or various objects in games it would not allow it. This is due to the floor level not being calibrated correctly and I was wondering if any of you wonderful ladies or gents would be able to assist in fi...

Apps won’t load after factory reset

Hello! My sons oculus went through a Factory Reset and now he is having issues with his games re-installing. They start to install and never finish or just stop. Any help is appreciated!!

Can't get past the lobby

My son just bought a Meta Quest 2 today. We installed everything and set up an account, and thought we were ready to go.But it seems like we're stuck in the lobby ( a blue room with balloons) whenever we push the Oculus button, we see the symbol, and...

I lost all my games after switching to a Meta Account

So, when I migrated my oculus account to meta, I lost all my games when i look it the "Purchased Items" thing under my Meta account. And I can't get past the 8-letter code thing after switching to Meta because it says it's not linked to the info I us...

My oculus won’t update or download any apps!

This has become a very big problem because I saw an update for a game I like but when I installed the update (it said 6GB/6GB) then it stops installing. When I launch it the app says I need to update it when I just did. This is the same with download...

Set up

Do you need the metal work account to use the system? I made an account but when I go online to and I type in my email it says there isn't an account with that email? Don't know what to do next.

Phone authentication

I tried several times to add phone authentication on my account. And i do not see 6-digit code on my phone. Please help with this problem

Resolved! Oculus app not working for my pc...

I don't know how to work my app but I clicked something and now it's not working. I tried fixing it, uninstalling it, reinstalling it. I'm downloading this while typing. So the problem is that whenever I open the app it just decides to tell me "Graph...