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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta/Horizon account setup

Have had the headset for several months now. You asked for me to set up an account which I already have. Get to the pairing part and it just sits and spins. I already have the code. Now I have a useless headset! What gives?!

My oculus won’t update

When the meta signup popped up I couldn’t sign into face book to sign into meta so I did a factory reset but now it’s stuck updating I’ve been waiting for 6h and it’s still at 0%

Resolved! Rift S - I can constantly see a faint still of the guardian setup

Hey there, I put on my Rift S today and the screen was flickering black at the bottom and I can see a faint image of the guardian setup, almost like a screen burn in, it's quite transparent but very noticeable. I changed DP ports and that seemed to g...

Para94 by Honored Guest
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$30 referral credit

I sent my husband a referral yesterday and he accepted it. We bought an oculus last night and he used his account to set it up but neither of us have received the credit. Can you check into it please.

Grid of pixels when moving head

It's been like 3 weeks that I started noticing a grid of pixels appearing, in both standalone and pcvr, but only when moving my head, as if the headset was applying a filter to boost performance. Is there any way to fix this ?

Big problems!!!

Ok so my child was given a practically new quest 2. The baby got it and started pressing all types of buttons and now it will not do anything. It comes up but you can not connect the controllers due to never using it before also when I try to do a ma...

glorified face book machine

I bought a quest to to enjoy. it has been nothing but a nightmare. For the last 2weeks i have been trying to play this turd. but i have to enter this code first. i dont think they thought about theyre customer base or even tried to enter the code the...

Resolved! Phone notifications error

Good Day, I have been having this problem for some time now. I had to factory reset the oculus and couldn’t get the notifications to appear from my phone to oculus.    

F91D54E9-EA5B-46E4-9A94-997427C4C7D5.png 32599134-7F40-48D9-B9AA-2BA550491A82.png E63D7CDB-4C99-4D60-8551-46D8E013B0B3.png
C0W80Y352 by Honored Guest
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v40 update bricked Quest 2 headset

The v40 update started yesterday, after it was downloaded my headset rebooted to the blue meta logo and got stuck there, I left it overnight to see if it would complete, no luck so tried a hard restart this morning by holding down the power button, t...

Lost library

Setup my meta account and linked my Facebook and Instagram account on the app. I know lost my entire library and still can't use my headset. I've already reset the app and the headset and still the library is missing.

Anonymous by Not applicable
  • 5 replies
  • 2 kudos

Quest 2 doesn't charge with TYPE-C to Type-C on PC

I tried with the official oculus link cable and another cable that i have that is similar but even better quality and it simply refuse to charge...i tried everything i think, motherboard chipset drivers USB config etc. nothing seem to work, and my ph...

yansag by Protege
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  • 0 kudos

Resolved! Sharing Beat Saber music pack with 2nd family device

Hubby and I play Beat Saber together on two headsets with the family share process of both headsets set up with one facebook account, and second person sets up the secondary account on each headset. Nonprimary headset bought Lady Gaga and Imagine Dra...

Problems with the facebook account

Hello,I have a problem with my facebook account, I can't connect.Since August 27, I keep trying to send and I can't.Please help me to be able to use the account again.When I try to send the id for verification I get this error** To prevent any misuse...


Facebook logout and then prompted to install updates

So I’m being told to login to my FB account which I do and then get told that an update needs installing and referred to the appropriate menu in system. 24 hours later it’s still saying the software is downloading. why’s it taking so long and is ther...

Wixter79 by Honored Guest
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Air Link Issue

Currently I am trying to connect my oculus quest 2 to my laptop via air connect. Neither one is registering each other as a viable device to connect to. They are both on the same Wi-Fi. I have also restarted them both multiple times. I have air link ...

Sidequest and Quest 2

Hey - I am trying to get Sidequest setup for my son on his Oculus Quest 2. He is wanting to play a game off of there, we have it hooked up to the computer and the VR plugged in. I cannot figure out how to get this to work. Does anyone have any experi...

Oculus Problem

So what do you do with an Oculus that doesn’t work? Do we all just lose our minds and our money? Please help!!!

Quest 2setup

I can’t pair my new quest 2 to my phone. I am entered the 5 digit code, but the phone can’t see the hearset. It is just searching.What is the problem?

Rl_Hanzo by Honored Guest
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  • 1 kudos

Rift S USB error

I think I found a problem with positioning. Now I was playing with the device manager turned on, and when the positioning of the helmet and controllers turned off, the usb port where the headset was connected gave an error. Code 43 (port reset error)...

Oculus Rift S focus?

Recently bought a previously owned unit and I'm new to vr.Setup went fine if you include the learning curve. I'm using a i7 3.4 with nvidea 1660ti 6G, 32 g ddr 3, X-Plane 11 with Ortho for X-P scenery.Turned down settings and with window mode to run ...

rhrichts by Honored Guest
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Resolved! Help accessing shared account

First, let me say I have ZERO gaming experience and am relatively new to the Quest 2. I have searched the forum for answers to my issue but have been unable to find anything.After the recent Meta changeover on my headset, I am no longer able to acces...

Resolved! Downloading games

I bought a game on the Oculus App on my pc, since it'd be easier. Is it supposed to be able to download on my quest 2 itself, or am I just going to have to air-link it?

Jarrott by Honored Guest
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Guardian height

Is there a way to adjust how the headset recognizes how tall someone is? If I use it then someone shorter than me uses it they wind up being too short for the game and cannot reach things. Even trying to reset room scale and floor adjustment doesn't ...

Periman by Honored Guest
  • 1 replies
  • 0 kudos