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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

game is not installng

Hi guys i am trying to download medal of honor again after buying it and playing with it a year ago and since it is a game of around 40 gigas i had to detete it so im trying to download it again couse i want to play it again and the download tells me...

Rift s stick drift

so my right controller has really bad drift. unless i play a game through steam with max deadzone on its impossible to play anything. and even with steams max deadzone it still drifts. the only way i can have none is if i have it maxed on steam and t...

HaFunny by Level 2
  • 3 replies
  • 0 kudos

Mic no working while in game

So my mic isn't picking up audio when I finish the recording and I watch it and you can't hear me. But that's only when I'm in a game when Im in home horizon you can hear me. And other people can hear me when I record in game but the recording just w...

Beat Saber - Won't update and now won't reinstall

Right after Meta changed out the logos on my Oculus 2, Beat Saber refused to update (1.24.1). Updated the Oculus system version but that didn't help. Recently I saw that another new version was out (1.25.1). Again, Beat Saber would not update (from a...

Making me enter code

we’ve connected the oculus with the code and when the headset restarts it goes right back to the “enter code” screen. We can’t get past this. In the meta app it says it’s connected. Can anyone help?

Meta Quest 2 new user referral credit

Hello, I have just purchased a Meta Quest 2 after my friend persuaded me to.He had a referral code and I’ve followed the link and done all it asked, then switched my headset on for the first time and set it up, but I can’t see the referral credit? Ha...

Terrible VR experience when attempting to login.

Okay. Let me get this straight. I have used the EXACT same info in the follow.So, I'm trying to login to Oculus on the app. I put in the stuff, all that. Try 3X, No result other then failure.I come to the forums, to get this out.I login with the ABSO...

WeemsVR by Level 2
  • 2 replies
  • 0 kudos

Oculus Quest 2 air link is not connecting

[video]When I try to connect my computer to the air channel my headset shows me my computer, but when I click "Connect" nothing happens. I just bought it and immediately tried to solve the problem for several evenings in all available ways that are o...

Resolved! Is Chat is Rft S gone

Now, when I open my Rift S main screen, the "phone" icon doesn't show up in my friends list. I can't start a party. If I go to Social, I only see "Events". What happened? I used to be able to voice chat during Beat Saber and other games.

Penzive by Level 2
  • 2 replies
  • 0 kudos

Stick drift

Hi I have developed stick drift about a week ago and it got really bad yesterday and my character won’t stop turning left uncontrollably.

Fist_vr by Level 2
  • 2 replies
  • 0 kudos

Meta Quest 2 Air Link not working

Whenever I attempt to use the air link to connect to my computer, there is just a loading screen with 3 dots that won't go away, yet I can still hear audio from my pc coming from the headset.

Resolved! Referal code not working

My cousin has bought a Quest 2. I set it up for her using my Referal code and we both have received nothing. My sister who also boutght one last week I received the Referal money straight away. What could you suggest is the issue? Both have been setu...

Oculus app on PC "Open in browser"

I'm trying to set up the app, but I can't log in. I tried logging in with my Oculus account but it keeps saying I put in the wrong password, even though it's right, and neither the "Help centre" button nor the "Forgot password" button do anything. Wh...

Controller Drift on Qusst 2

My left controller has bad controller drift and is still getting worse I was wondering how to recalibrate it or how much it would cost just to get the joystick replaced

Resolved! Referral program #4

With Meta everything is Beta . I am really enjoying my product but I think we could do a better job on the referral program as to many people are having difficulties getting that $30 credit. I have referred yet another (several) person to make a pur...

cant open people tab

whenever i try and open the “people” tab, it opens for about a second then closes again? therefor im not able to join parties or anything. ive tried linking my facebook even before this started happening but its not working? im not sure what the prob...

oculus game library

so i used a different email address for my oculus account and later merged it with my Facebook account, was getting invites for special events and couldn't attend because of the 2 different emails, so i factory rest my oculus quest 2 and signed in us...

Resolved! Quest 2 - Quest pro controllers update stuck at 0%

Hi I just got my Quest Pro controllers today and paired them to my headset (Quest 2), however I can't use them and a little pop up saying "Controller update in progress (Left 0%) (Right 0%)" keeps appearing evey 30 seconds, I left the controllers a w...

I can not enter Horizon world

I tried to enter the Horizon world for the first time, but it doesn’t let me enter. I received the message that says to and syncs your device but I already did everything and my accounts are connected. I don’t know what to do. would yo...

Meta Horizon Worlds

Meta horizon worlds Works fine but when I go to watch "LIVE" events it freezes. It reads this stream will start shortly and it starts for a few seconds and freezes. My wifi is excellent and reads 5g. Not sure why I can't watch live shows. Please help...

Golf plus

Just bought my meta 2 yesterday. Says I purchased golf + on my phone app but on my Meta 2 it says error. It won’t let me uninstall or

Mamaw24 by Level 2
  • 2 replies
  • 0 kudos

Resolved! Golf+

I purchased a course for golf+ but I’m not able to access it. I can only do top golf, mini games, and pro putt. I searched everywhere. I don’t have a gaming pc but don’t know if that matters and didn’t know I needed one when purchased the course. Any...