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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Horizon world doesn’t work

I downloaded Horizon worlds but I’m stuck on the screen where it says “Play Horizon with friends” I’ve uninstalled/reinstalled, reset my device, cleared accounts, etc but it is still not loading in.

Inability to Communicate with Facebook and Oculus

What will it take to bring Facebook to its knees in the way they disable our accounts then make it impossible for us to fight back. It is obvious that then same thing is happening here. Millions are losing the money they spent for games, I lost my on...

Aslgeek by Honored Guest
  • 0 replies
  • 0 kudos

Can’t factory reset

Well, I used to have my ex’s account as primary on my oculus and I don’t have his Facebook account so I can’t log into anything so I’m trying to factory reset from the oculus itself and it’s not letting me do that.

RoyaltyAF by Honored Guest
  • 1 replies
  • 0 kudos

Horizon Venue

Why can’t I see the screen when I enter the theater. All I see is a black screen with no sounds. I tried leaving and entering and still black screen

Quest 2 Boot Loop

Boots to initial setup, input WiFi, watch intro video, update screen appears and then the device pops up a restart window and counts down from 10 to 1.-Purchased yesterday and exchanged today, same issue on both.-Manually shutdown.-Allowed battery to...

Saiule by Honored Guest
  • 2 replies
  • 0 kudos

Harged twice for a game and I don't know what to do

So i bough onward for my quest 2, then refunded it since it didn't show up in my library because of technical issues, fixed that and my shop worked and everything else now I wanted to install the game but it was removed from my library due to the ref...

Myes404 by Honored Guest
  • 3 replies
  • 0 kudos

Cancel request to delete account

This is for my daughter’s account not mine struggling to find where to cancel the request to delete her account and am very worried she will lose all her games!

Resolved! Cannot assign additional accounts on my Quest 2

After prompting to assign another account to use the headset, I need to enter the code given into the web address: But it says the page is not available. how are people adding additional accounts to their Quest 2 devices atm?

NitroUser by Honored Guest
  • 2 replies
  • 1 kudos

I found an error in OculusInteractionSampleRig

Currently, there is a problem that LeftHandVisual and RightHandVisual inside InputOVR of OculusInteractionSampleRig are not displayed properly. When the position of the OculusInteractionSampleRig changes, the handvisual moves farther than the body. I...

Grey Screen Link Software.

Hello again gents so here is an update. It has now been 2 business days and I have not gotten an email from Oculus yet. I have friends wanting to hangout with me and game with me. But sadly "Meta" is not in my opinion not giving me a solution and is ...


But I invite people to a party I can’t invite them to my home just a chat party

Blocage avec le schéma

Bonjour j'ai oublié le schéma de démarrage du casque Qu'est 2, et du coup je suis bloqué, l'application du mobile ne fonctionne pas tant que le casque est pas connecté, du coup elle ne sert pas, c'est la m---e, si vous avez une solution, merci, à tou...

adcat by Honored Guest
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  • 0 kudos

Resolved! $30 referral

My grandson sent me a referral for the $30 store credit i excepted then I bought the oculus 2 next day set up I don’t see anyplace that the $30 was given to either of us?

rift s

I have had my rift s for 2 years now and whenever i try playing now it make a loud static noise and it is a black screen if anyone have a fix to this please inform me

Cant download game after paying

Download medal of honor. Stopped downloading half way through. Paid nearly £30 for this game. I keep trying to reinstall but it won't. I've also deleted some files, games to make room but still won't download. Says installation failed.

Unable to download purchases from Oculus Store

I just got my Oculus Quest delivered today and I was all excited to try it out, but unfortunately I've run into a bit of a problem. I seem to be unable to install any apps or games on the headset as all downloads from the Oculus store simply fail. I'...

dipth by Explorer
  • 27 replies
  • 7 kudos

why does the default head strap hurt the back of my head

when i wear my quest 2 the plastic tighteners dig in to the back of my head. I've seen other encounters where the same issue happens but with more danger. I think meta should include an elite strap with the head set, or meta should redesign the defau...

DBheat by Honored Guest
  • 1 replies
  • 0 kudos

Replacement Controller in Germany

Hello, I unfortunately broke my controller and it was my own fault, so warranty won't cover it.I bought my Quest 2 in Austria in my holidays as there aren't any available in Germany.Now I'm in a bit of a unfortunate Situation as I need to purchase a ...

Robo recall and nvidia 3070

Robo recall crash after ca 60 seconds!This started after I upgraded my gpu to nvidia 3070TI Can anyone help me?

Madmen66 by Honored Guest
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Oculus dekstop app not letting me log in meta account

i'm on windows 10 with a quest 2.Today i tried linking my quest 2 to the pc and it didn't let me log into the app. I reinstalled the app now it gives me the option to log in but when i press to log in with an email it just doesn't work. Can anyone gi...

Cannot record casts on phone, says Headset needs update

I checked the about menu and it seems to be up to date as it won't download any new software. But when I cast to the Oculus app, that works. But I can't hit the record button, most of the time. It says I need to update the headset but as far as I can...

Horizon Worlds Minimums

What are the recommended Horizon World bandwidth / internet connection speeds? I constantly get "Network Connection Lost" popups. When I joined the "Kingdom of Plants" event the video stream halts. I figure my DSL connection isn't fast enough. Recent...