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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3509 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Graphics card not compatible (RTX 2080 SUPER)

I'm trying to play some pcvr games with air link, I did this many times and always worked but today decided to stop working. It says graphics card not compatible or something like that, but all of my specs are good enough to run air link and again it...

FraxxSc by Honored Guest
  • 548 Views
  • 3 replies
  • 0 kudos

Support ticket not viewable

Like many others i have the problem that i made a support ticket and got a mail saying it was updated.There is no way shape or form to view the ticket. The Email meta sent that i have created a ticket does not contain a link that will forward you to ...

How can I get replacement controllers?

I’ve had my vr for around 2-3 years and around a year ago I started getting stuck drift but It wasn’t that bad. Recently when I tried to use my vr the stick drift made every game very unplayable. Is there a way I can get a replacement controller with...

Resolved! Horizontal Stuck Lines on Screen?

 My headset recently started showing horizontal lines that appear from left to right of whatever is on screen. I haven't dropped the headset or damaged it in anyway. Anyone know what could be the issue? Moreover I don't live in the US but when I go t...

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Oculus 2 Browser not working

Whenever i try to open it it opens for 1-2 seconds, closes, and tells me it’s not responding. been like this for weeks i’ve been trying to download Bewachers and cant because of this if anyone knows how to fix it please help.

Problems with quest 2 and app

So recently I’ve had to factory reset my headset (quest 2) and I want to delete my headset so I can add it once again and get on with the setup but I can’t delete it. I’ve put in the code and it says the device is already connected but the screen ins...

My right controller will not turn on.

My right controller for my Oculus Quest 2 refuses to turn on. It won't sync or do anything. I have tried changing the battery, re-pairing, etc. Nothing works. Help please.

Quest Gift Card

I purchased a $15.00 gift card. When I put the activation code in the wallet, the credit is listed as $1500.00. Is this a glitch?

anolog by Honored Guest
  • 285 Views
  • 1 replies
  • 0 kudos

Pairing issues

I have the iPhone 12 and I’m trying to cast to it from my quest 2. I’ve followed the directions and it says it’s casting but nothing shows up in my screen, just “This phone” and under it says “Connecting “ but it never does. I don’t understand why I ...

Les806 by Honored Guest
  • 230 Views
  • 5 replies
  • 0 kudos

Wander glitch

I love the Wander app but the last few days it has been giving me a problem: The search function doesn't work. I search an address and find it, but then the map doesn't update at my new address. Also I've noticed the map doesn't update when I go into...

Goosio72 by Honored Guest
  • 269 Views
  • 3 replies
  • 0 kudos

windows 11

i need help with the app not downloading it says that i don't have enough space when i dop have it

PLEASE HELP: OCULAS IS NOT WORKING OR BROKEN???

Yesterday I was playing on my oculas until it died as I always do I charge it and try to continue playing but for some odd reason i was stuck into a infinite meta loop i tried to charge it,turn it off,reset it but it still don't affect it me thinking...

SauceFG by Honored Guest
  • 160 Views
  • 1 replies
  • 0 kudos

i need help

recently I was playing a game when I accidentally punched and broke something which resulted in my right hand and right controller getting busted up a bit but neither we're too bad, I just taped the ring piece back to its place and it works fine. sin...

Is my Acer Nitro 5 laptop compatible with Oculus Link?

Hi. I've heard about a compatibility issue with Oculus Link.My laptop is an Acer Nitro 5:AMD 5600H processorRTX 3060 6 GB graphics card 95 watt16 GB Ram DDR4512 GB SSDNo MUX Swither, only OptimusWill I have any problem using Oculus Quest 2 with this ...

f1van by Honored Guest
  • 628 Views
  • 4 replies
  • 0 kudos

Resolved! If I remove a device i already own do I lose my purchased apps?

I was wondering if I remove a device that I no longer own do I lose all my apps that i have purchased on it to the point where i have to repurchase them on the new deviceI am asking because I have recently had to get a replacement headset and I am wo...

Famic0m by Honored Guest
  • 268 Views
  • 2 replies
  • 0 kudos

Where is the oculus installing my games? How can I check?

As someone who likes to keep their storage space on pc in check, Oculus app is extremely annoying for it doesn't even bother to ask which driver you would like your games to be installed upon every installation. Does anyone know where to check ?

emiya0318 by Honored Guest
  • 12954 Views
  • 7 replies
  • 0 kudos

Resolved! Broken Left Controller

My left controller recently "broke" late in October and I don't know how. Any reason why? Nothing's externally broken and I don't exactly have the equipment to check the inside. I practically quit VR because of this and now my headset is collecting d...

ItzNiight by Honored Guest
  • 620 Views
  • 4 replies
  • 0 kudos

How to show pc screen ONLY on Quest2

Hi,Connected my Quest 2 to pc via air link and it is working fine.Is there a possibility to see pc screen only on quest 2 with turned off laptop screen ? If yes, how to do it?Adam

Adamsaso by Honored Guest
  • 137 Views
  • 0 replies
  • 0 kudos

App referral in Poland

Hello, I have a problem with App referral. Everyone I know that has Quest 2 in Poland can generate App referral but I can't generate it - there is no button for that in mobile app. Meta support wrote me that it is not yet available in Poland. But on ...

luqero by Honored Guest
  • 196 Views
  • 1 replies
  • 0 kudos

Resolved! Oculus Link 120hz Resolution Bug

I've been having some problems with oculus link for a while, and would like to have it fixed/figure out how to fix it. My problem is that whenever I set my refresh rate in my headset to 120hz, and have my link set at 120hz so I can actually use it, i...

Meta Quest 2 Link Freezing

Shortly after 15-20 minutes, my Quest 2 crashes. Upon crashing, the displayed frame freezes and if I look behind me, the frame is upside-down. Between the two frames is a kind of void.I have purchased a new Quest 2 due to damage as well as a 3rd part...

Resolved! Can't boot my Meta Quest 2, error message

My Meta Quest is no longer working. Whenever I activate the device, it start's booting but after a few seconds, I get an error message which reads "Essentielle Oculus Handy... wird wiederholt beendet" (~essential Oculus cell phone...has been terminat...

Radi83 by Honored Guest
  • 351 Views
  • 4 replies
  • 0 kudos
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